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Improve customer service with help of LiveAgent.
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Need to improve your customer service?
The concept of customer service has expanded in the last decade. Before, customer service used to be all about human interaction. However, with the rise of e-commerce, businesses had to adjust their customer service strategies. With tons of incoming tickets from social media and live chat, automation and chatbots were put to work.
Even though automation and chatbots are very cost-efficient and save you tons of time when it comes to answering customer queries, it’s important to preserve the human connection that customers crave, but chatbots can’t provide. How? Check out our fail-proof tips that’ll improve your customer service.
What is customer service?
Customer service is the support and service you provide to your customers before, during, and after a purchase. As a customer support agent, it’s extremely important to be knowledgeable, willing, and understanding throughout the whole support process. Your customers need to feel valued every step of the way.
Do you know how your customers feel?
When it comes to improving customer service, it’s important to sit down and ask the hard questions. Are your customers satisfied with your product and the level of service you’re providing? Often times companies think that they’re providing great service, but their customers don’t agree. So how can you find out if your customers are happy with your business? By measuring the metrics that matter the most: CSAT, NPS, CES and FRT.
What's a good customer satisfaction score?
You should aim to have a CSAT score of 80% or higher, however, satisfaction scores can vary from industry to industry. Even though CSAT is a good indicator of how well your business is doing, you should also measure NPS, CES, and FRT to get a complete overview of your service. By tracking the metrics you’ll be able to identify areas of improvement and improve your customer satisfaction.
Improve customer support by collecting feedback through surveys
CSAT
Customer satisfaction scores let you know how satisfied customers are with your products and service.
NPS
Net promoter scores showcase how likely customers are to recommend your business to others.
CES
The customer effort score calculates how easy or hard it is to interact with your company.
Provide personalized service
71% of consumers state that they feel frustrated when a shopping experience is impersonal.
Offer omnichannel support
90% of customers expect consistent interactions across all communication channels.
Give lightning- fast responses
64% of customers expect to receive real-time assistance regardless of the customer service channel they use.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How can software improve your customer service?
A help desk system allows you to store and access important information about your customers, with which you can create personalized responses to customer queries.
Offer customer support 24/7 through self-service knowledge bases. Fill them up with how-to-articles and FAQs, or build a community forum where your customers can help each other out.
A great method for continuously improving your customer service is to collect customer feedback and analyze your agent’s performance.
Help desk software can help you provide fast and convenient support through live chat, call center, and knowledge base functionalities, as well as social media integrations and automation features.
Streamline all queries into a single place
Connect all your communication channels (phone, email, social media, live chat, customer portal) with LiveAgent. Whenever you receive a new query, it will be automatically pushed into our system and stored as a ticket.
From there, you can manage, monitor, and respond to all tickets. The universal inbox is filled with tons of features that make ticket management easy such as automation features, tags, departments, and more.
Create freely with our WYSIWYG editor
Create stunning knowledge bases with our “What You See Is What You Get” editor. Our software lets you create multiple knowledge bases, both internal and external. Fill them up with how-to-articles, videos, feedback and suggestion boxes, forums, or FAQs.
Keep your customer's data close
Our built-in CRM keeps your customer’s data available at your fingertips. Every time you answer a ticket, your customer’s past interactions, purchases, and data are all available for you to view. Edit the info with ease while you chat or call with your customers through our native live chat and built-in call center.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Offer real-time support
Speed is an important metric when it comes to converting website visitors into customers, and keeping your existing customers happy. Our live chat is currently the leanest and fastest on the market. Use it to reach out to your customers proactively while they’re browsing your site.
Analyze your performance
Utilize our robust data analysis and reporting features. See usage statistics, evaluate performance reports, and learn from customer satisfaction ratings. See who is interacting with your company and monitor the service they’re receiving.
Reasons why companies switch to LiveAgent
Why is LiveAgent the right tool for improving customer service?
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Price to value ratio? Second to none
LiveAgent is an advanced help desk system that can help you improve your customer service and conversion rates at the same time. Our software is competitively priced, and a steal considering the vast amount of functionality it offers. Try LiveAgent today, no credit card required.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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