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Improve customer service with help of LiveAgent.

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Use case scenarios

Need to improve your customer service?

The concept of customer service has expanded in the last decade. Before, customer service used to be all about human interaction. However, with the rise of e-commerce, businesses had to adjust their customer service strategies. With tons of incoming tickets from social media and live chat, automation and chatbots were put to work.

Even though automation and chatbots are very cost-efficient and save you tons of time when it comes to answering customer queries, it’s important to preserve the human connection that customers crave, but chatbots can’t provide. How? Check out our fail-proof tips that’ll improve your customer service.

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Definition of good customer service

What is customer service?

Customer service is the support and service you provide to your customers before, during, and after a purchase. As a customer support agent, it’s extremely important to be knowledgeable, willing, and understanding throughout the whole support process. Your customers need to feel valued every step of the way.

Do you know how your customers feel?

When it comes to improving customer service, it’s important to sit down and ask the hard questions. Are your customers satisfied with your product and the level of service you’re providing? Often times companies think that they’re providing great service, but their customers don’t agree. So how can you find out if your customers are happy with your business? By measuring the metrics that matter the most: CSAT, NPS, CES and FRT.


Feelings of customers
Good customer satisfaction score

What's a good customer satisfaction score?

You should aim to have a CSAT score of 80% or higher, however, satisfaction scores can vary from industry to industry. Even though CSAT is a good indicator of how well your business is doing, you should also measure NPS, CES, and FRT to get a complete overview of your service. By tracking the metrics you’ll be able to identify areas of improvement and improve your customer satisfaction.

Improve customer support by collecting feedback through surveys


Customer satisfaction scores let you know how satisfied customers are with your products and service.


Net promoter scores showcase how likely customers are to recommend your business to others.


The customer effort score calculates how easy or hard it is to interact with your company.

Provide personalized service

71% of consumers state that they feel frustrated when a shopping experience is impersonal.

Lightning fast responses
Ultimate omni-channel help desk software experience

Offer omnichannel support

90% of customers expect consistent interactions across all communication channels.

Give lightning- fast responses

64% of customers expect to receive real-time assistance regardless of the customer service channel they use.

Lightning fast responses

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

How can software improve your customer service?

Memorable customer experience

A help desk system allows you to store and access important information about your customers, with which you can create personalized responses to customer queries.

24-7 support anywhere

Offer customer support 24/7 through self-service knowledge bases. Fill them up with how-to-articles and FAQs, or build a community forum where your customers can help each other out.

Giving and receiving feedback

A great method for continuously improving your customer service is to collect customer feedback and analyze your agent’s performance.

Fast, smart and convenient support

Help desk software can help you provide fast and convenient support through live chat, call center, and knowledge base functionalities, as well as social media integrations and automation features.

Streamline communication into single dashboard

Streamline all queries into a single place

Connect all your communication channels (phone, email, social media, live chat, customer portal) with LiveAgent. Whenever you receive a new query, it will be automatically pushed into our system and stored as a ticket.

From there, you can manage, monitor, and respond to all tickets. The universal inbox is filled with tons of features that make ticket management easy such as automation features, tags, departments, and more. 

Create freely with our WYSIWYG editor

Create stunning knowledge bases with our “What You See Is What You Get” editor. Our software lets you create multiple knowledge bases, both internal and external. Fill them up with how-to-articles, videos, feedback and suggestion boxes, forums, or FAQs.

LiveAgent - Powerful WYSIWYG editor
Smart analytics and reports

Keep your customer's data close

Our built-in CRM keeps your customer’s data available at your fingertips. Every time you answer a ticket, your customer’s past interactions, purchases, and data are all available for you to view. Edit the info with ease while you chat or call with your customers through our native live chat and built-in call center.

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Offer real-time support

Speed is an important metric when it comes to converting website visitors into customers, and keeping your existing customers happy. Our live chat is currently the leanest and fastest on the market. Use it to reach out to your customers proactively while they’re browsing your site.

Real-time customer support
Performance analyze

Analyze your performance

Utilize our robust data analysis and reporting features. See usage statistics, evaluate performance reports, and learn from customer satisfaction ratings. See who is interacting with your company and monitor the service they’re receiving.

Reasons why companies switch to LiveAgent

Why is LiveAgent the right tool for improving customer service?

Most reviewed and number 1

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.

Preferred by 21k businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Cloud based and secure help desk

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Price to value ratio? Second to none

LiveAgent is an advanced help desk system that can help you improve your customer service and conversion rates at the same time. Our software is competitively priced, and a steal considering the vast amount of functionality it offers. Try LiveAgent today, no credit card required.

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
Related Articles to Improve customer service
Features - Wysiwyg Editor

WYSIWYG editor

The TEXT discusses the impact of climate change on coral reefs and emphasizes the urgent need for conservation efforts to protect these valuable ecosystems. It also highlights the potential economic benefits of preserving coral reefs.

What you see is what you get (WYSIWYG) editor can help you customize your article designs and show content the way you want it to be seen.

WYSIWYG editor for articles

This article provides a comprehensive checklist for optimizing a WordPress site for search engines, including topics such as hosting, domain, XML sitemap, keyword research, visual content, and social signals. LiveAgent offers various customer service and self-service software options, with a range of integrations and sales contacts available. The article also provides email templates for sharing externally published articles and pitching article ideas to potential publishers, with the goal of driving traffic to both the publisher's website and your own through backlinks. LiveAgent is currently building out their dashboard, and users can schedule a demo or contact them via their website for more information.

If you're looking for a free knowledge base, LiveAgent can hook you up with one free of charge. Have a look at our help desk and find out more.

Looking for a free knowledge base software?

LiveAgent offers comprehensive customer service software, including live chat, ticketing, and knowledge base features. It provides customizable solutions for businesses, improving customer support and satisfaction. With a free plan and paid options, it caters to various needs and offers 24/7 support.

LiveAgent fits the needs of entertainment industry by offering live chat functionalities in order to provide fast online help.

Helpdesk software for Entertainment industry

An entertainment company can benefit from customer service software, which can manage interactions, streamline activities, and increase engagement. LiveAgent is a recommended helpdesk solution, offering email, chat, social media, and forum inquiries in one platform, creating an efficient agent workflow. LiveAgent offers multiple benefits, such as improving customer retention, satisfaction, revenue, and reducing costs. LiveAgent also offers a free trial and no setup fees, with customer service available 24/7.

Empower your customers to find the answers they are looking using self-service. LiveAgent's FAQ software enables you to create stunning customer portals.

Leverage FAQ software to optimize your customer self-service experience

Create differentiated content for customers and agents by using LiveAgent's knowledge base tools. Set up multiple knowledge bases and FAQs, enable a search widget with smart suggestions, and enhance agent productivity. FAQs are a powerful tool for customer support strategy, reducing repetitive questions, increasing customer satisfaction, and improving agent efficiency. LiveAgent offers various pricing plans to suit different business needs.

With LiveAgent’s support documentation software, you can easily create a comprehensive knowledge base with support documentation to enable self-service.

Build a knowledge base and support documentation with ease

LiveAgent offers valuable tools for supplementing support documentation, including attachments in articles and a search widget with suggestions. The platform also provides rich customization options to match branding, while enabling all customer communications in a single place and supporting self-service through a customer portal.

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