What are satisfaction prediction scores?
A Satisfaction Prediction Score is a measure of whether a ticket is likely to receive a positive or negative satisfaction rating, based on a predictive system built for specific accounts using past customer service and satisfaction ranking statistics.
Frequently Asked Questions
How do you define Satisfaction Prediction Scores?
Satisfaction Prediction Scores is an indicator that determines what features can make your client satisfied. It assesses whether the ticket is likely to receive a good or bad satisfaction rating. It serves as an early warning system. Thanks to this, you find out about a situation earlier and you can prevent it and guarantee customer satisfaction.
How are Satisfaction Prediction Scores calculated?
To calculate the results of the Satisfaction Prediction Scores, a specific, statistically significant number of assessments at a specific time is required. They should take into account all grades – both good and bad. The calculation takes into account: time indicators, e.g. first response time or full solution time, report text, load indicators, e.g. number of responses, reopening and reallocated tickets.
Does LiveAgent provide Satisfaction Prediction Scores?
LiveAgent provides Satisfaction Prediction Scores. This is a very important indicator in customer service, which definitely facilitates work and conducting effective activities.
Satisfaction prediction scores are a useful tool to gauge customer satisfaction, but should not be relied on solely. Use in conjunction with other metrics and customer feedback.
Customer satisfaction rating is a great way to see the efficiency of your agent. Only customers can provide the rating. With LiveAgent are customers happy.
Learn the nitty-gritty of customer satisfaction. Why it matters. How to deal with it, and what are some of the best practices.
Customer satisfaction is the degree of satisfaction made by products, services, or customer care. It is a situation when the customer is pleased with a company.
It is a measure of how the products and services provided by a company meet or exceed customer expectations. Learn more about it in LA Glossary.