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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Satisfaction prediction scores

What are satisfaction prediction scores?

A Satisfaction Prediction Score is a measure of whether a ticket is likely to receive a positive or negative satisfaction rating, based on a predictive system built for specific accounts using past customer service and satisfaction ranking statistics.


How do you define Satisfaction Prediction Scores?

Satisfaction Prediction Scores is an indicator that determines what features can make your client satisfied. It assesses whether the ticket is likely to receive a good or bad satisfaction rating. It serves as an early warning system. Thanks to this, you find out about a situation earlier and you can prevent it and guarantee customer satisfaction.


How are Satisfaction Prediction Scores calculated?

To calculate the results of the Satisfaction Prediction Scores, a specific, statistically significant number of assessments at a specific time is required. They should take into account all grades – both good and bad. The calculation takes into account: time indicators, e.g. first response time or full solution time, report text, load indicators, e.g. number of responses, reopening and reallocated tickets.


Does LiveAgent provide Satisfaction Prediction Scores?

LiveAgent provides Satisfaction Prediction Scores. This is a very important indicator in customer service, which definitely facilitates work and conducting effective activities.


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