Metrics also called Reports are various types of measurements that can be helpful for you in order to see the current standings of your business.There are 3 main categories of metrics: time-based metrics, effort metrics and agent activity metrics.
Time-based metrics provide you with data such as first reply time, requester wait time or full resolution time. Effort metrics include number of replies, reopened or reassigned tickets and agent activity metrics concern online time, availability and resolved tickets. You can also create custom metrics to track data of your highest interest.
Learn more about Metrics in LiveAgent.Back to Glossary
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.