The video is a satire on the terrible customer service experience where a woman calls customer service to fix her phone texting problem. The customer service officer, Diego, begins objectifying her with ridiculous questions. When she asks to speak to the manager, she talks to the same guy who apologizes and starts asking even more absurd questions. The woman loses her patience and at the end, the video reveals that the whole conversation was a prank call.
>> DIEGO: Customer service.
>> SARAH: Hi, yeah, I’m calling because there's something wrong with my phone.
>> DIEGO: Customer service, hello?
>> SARAH: Yeah, hi. I’m calling because there's something wrong with my phone.
>> SARAH: My, uh, my texts won't send. >> DIEGO: Mhm.
>> DIEGO: Mhm. Okay.
>> SARAH: Um, can you help me fix it?
>> DIEGO: Yeah, I’m gonna need your name and your phone number please?
>> SARAH: Yeah, it's Sarah and why do you need my number?
>> DIEGO: Yeah, I'm gonna need your number. Um, I’m just gonna need your number.
>> SARAH: Sure it's 555...
>> SARAH: 2 1 >> DIEGO: Okay, 5...5...5...
>> SARAH: 2 1 8 >> DIEGO: Okay. Calm down.
>> DIEGO: 2 1 8 >> SARAH: 8 1
>> SARAH: 8 2 >> DIEGO: 8... stop going so fast.
>> DIEGO: 8 1 8 2. Got it, got it.
>> SARAH: Okay, now what?
>> DIEGO: Sarah, are you married?
>> SARAH: No.
>> DIEGO: Okay, do you have a boyfriend?
>> SARAH: No! What the [BLEEP] does that have to do with anything?
>> DIEGO: Hey, just please answer the questions lady. Please.
>> SARAH: I'm so confused. >> DIEGO: I need to fix your phone.
>> DIEGO: Do you want to fix it? Yes or no? >> SARAH: I mean, I would like to fix the problem, yeah, but...
>> DIEGO: Can we continue?
>> SARAH: Yes. >> DIEGO: Can we continue?
>> SARAH: Yeah. >> DIEGO: Okay, are you attracted to hispanic guys?
>> SARAH: Alright that's it! What the [BLEEP] is going on? This is ridiculous.
>> DIEGO: Okay, calm down, calm down.
>> SARAH: No, no! This is absurd. I'm calling because I have a problem I need to fix and you're blatantly objectifying me. >> DIEGO: Excuse me, lady. Excuse me lady.
>> DIEGO: Okay. Okay. >> SARAH: This is so typical of a man!
>> SARAH: Misogynistic, entitled, disrespectful and immature. >> DIEGO: Lady excuse me. Please don't raise your voice.
>> DIEGO: Excuse me, please don't raise your- >> SARAH: This is why men are ruining the world.
>> DIEGO: Okay, hmm. Please, don't raise your voice.
>> SARAH I want to speak to your manager. >> DIEGO: Okay. Please hold.
>> SARAH: Right now please.
>> DIEGO: Customer service.
>> SARAH: Yes, hi. Is this the manager?
>> DIEGO: Yes. That's exactly who I am.
>> SARAH: Well, you sound a lot like the last guy I talked to.
>> DIEGO: Yeah, everybody says that. Can I help you with something?
>> SARAH: Yeah, um, I’m trying to fix the messaging on my phone, and the last guy I was talking to was asking me like ridiculous questions. >> DIEGO: Mmhm. Mmhm. Mmhm. Okay. I'm really sorry about that. I apologize deeply.
>> SARAH: Thank you, I appreciate that.
So, can you help me with my problem?
>> DIEGO: Of course, that's why I’m here, what's your name?
>> SARAH: It's Sarah.
>> DIEGO: Okay and what are you wearing right now Sarah?
>> SARAH: Are you [BLEEP] kidding-
You know what?
A guy like you isn’t even worth it.
You are incredibly pathetic and I feel sorry for you.
And you know what the sad thing about someone like you is?
You're probably so disappointed with your life and so unhappy in your marriage.
Yeah, I feel sorry for your wife, she deserves better.
>> DIEGO: So, um...
So you're not going to tell me what you're wearing?
Avoid asking inappropriate questions as a customer service representative because it can make the customer feel uncomfortable, disrespected. Asking personal questions that are not relevant to the issue can be seen as intrusive and disrespectful. It can also lead to potential legal issues such as harassment, discrimination, and invasion of privacy. Customer service representatives should always show respect and empathy towards the customer. To avoid these situations, customer service representatives should be trained on what questions are appropriate to ask and what questions they should avoid. They should focus on asking open-ended questions related to the customer’s issue, allowing the customer to explain their concern in their own words.
To improve marketing, speak to customers in a friendly and relatable tone, use casual subject lines, and provide excellent support and easy navigation on your website.+
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Poor customer service costs businesses over $75 billion annually. Experts stress the importance of prioritizing customer needs and creating a customer-centric culture. Mastering customer service skills and investing in customer contact software can enhance communication channels and increase satisfaction.
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