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LiveAgent is here to help you get the best customer reviews and provide amazing customer service. Switch to a dedicated help desk solution with a multichannel ticketing system, the fastest live chat widget and social media capabilities. Handle emails, calls, social media messages, chats and customer portal articles from one place. Keep reading to find out what makes LiveAgent a great Birdeye alternative or start the free trial today.

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BirdEye vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	BirdEye
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	BirdEye offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	BirdEye offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	BirdEye doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	BirdEye doesn't offer self-service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	BirdEye offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	BirdEye offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Instagram integration.	BirdEye doesn't offer a Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	BirdEye doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	BirdEye doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	BirdEye doesn't offer knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	BirdEye doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	BirdEye offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	BirdEye offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	BirdEye doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	BirdEye offers video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	BirdEye offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	BirdEye offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	BirdEye offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	BirdEye offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	BirdEye doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	BirdEye offers unlimited 24/7 support.

Create an amazing customer experience with powerful tools

Be present on every important communication channel, help your customers and gather positive customer feedback. This is possible thanks to LiveAgent’s powerful tools and ticketing system that unifies all communication in one place. Expand your online presence with email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter and Instagram.

Gain positive customer reviews with the right toolset

Get the fastest live chat for customer service

Say no to negative reviews, make sure to provide the fastest customer support thanks to a chat button placed on your website. LiveAgent offers the fastest live chat on the market, and it’s also backed up by great features such as real-time typing view and proactive chat invitations. Provide customer support with amazing speed, increase positive review generation and gain more loyal paying customers.

Get more loyal customers with our fast live chat

Create an integrated experience for your agents

LiveAgent backs up every tool with basic and advanced features so you can focus on providing customer support. Furthermore, you can improve your workflows with over 140 integrations with apps you use. Getting familiar with LiveAgent takes just a while thanks to our handy introduction guide available right from the start.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

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Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Save more with LiveAgent

Customer satisfaction is our key priority

Switch to software that has your back when you need it the most. Our customer success team does its best job 24/7 to ensure our customers will have a smooth experience with our help desk solution. That’s how we keep our business reputation intact. Have a look at our achievements and authentic reviews from customers who decided to start using LiveAgent for their help desk needs.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

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Start our free 14-day trial and see how you can improve real-time interaction with customer live chat and the entire ticketing system. You can also have a look at our affordable pricing plans or get a tour of LiveAgent. Simply watch the video and see everything LiveAgent can do.

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