Customer service application brings every form of communication, such as emails, chat messages into command center. This application helps customer support team to stay organized and managed. It enables users to sort tickets or to assign ticket to a certain agent. There are various features that customer service applications offer – forum, knowledge base, live chat, or mobile support. You can place a help button into your mobile app and customers can also receive a resolution through mobile support.
Call center application is a type of customer service application and it provides customers an access to receive a support through a phone call from call center. It raises an efficiency of customer service team and customer satisfaction.
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