Learn how to use AI chatbots to improve customer service. Discover the role of chatbots in brand-customer conversations, the benefits of using a no-code chatbot builder, and customization options for chatbots. Enhance customer experience and streamline customer support with the power of chatbots.
In this video, the speaker discusses the role of chatbots in changing the way conversations happen between brands and customers online. The video highlights the importance of using a no-code chatbot builder, better sentiment analysis, and detecting shifts in customer intent. It also mentions the ability to deploy chatbots through an omnichannel platform, customize them with different voices, and provide personalized care based on historical data. The speaker concludes by encouraging viewers to consider changing their bot strategy to improve customer experience.
Feel like you already know everything there is to know about chatbots? Well, just like AI,
maybe it's time that you, too, update your algorithm with what’s new with these busy bots.
Hey there! I’m Rehone Gozly, and thanks for tuning in to our channel. Today,
we’re going to talk about how chatbots can change the way
conversations happen between brands and customers online.
Before we get into it, let’s make sure your checklist is up to date
with the best chatbot features to look out for:
First on the list is a no-code chatbot builder. Sounds complicated? Well,
it’s actually quite simple. A no-code build can be implemented almost
immediately, as there’s very little training that goes into making your bot sound human.
So, it makes your life a whole lot easier.
Another thing that’s worth noting is that with better sentiment analysis, chatbots are getting
better at understanding a key ingredient of human-to-human conversation — context!
To get a better feel of how this plays out in real life, let’s go through an example.
Say you’re a customer who wants to exchange a product because it doesn’t fit properly.
But then, you find out that the size you need is out of stock.
So, your intent will naturally change to returning the product instead, right? The latest in chatbot
AI can detect this switch in intent and continue the conversation smoothly on the same ticket. So,
you don’t have to take the effort of starting the entire process all over again.
Once you’ve decided to return the item, the AI will verify if the
shipping address is still relevant based on historical data before the pickup. By
using “smart reply suggestions,” the bot can maintain the flow of
the conversation from start to finish and give you a consistent experience.
Chatbots are also quite misunderstood at times. People either assume that
they have to choose a specific platform that they want to enable
bots on or that each platform requires an entirely separate bot script build.
Well, considering how advanced conversational AI technology is today, I’m here to tell you
that neither applies. Now, you can build a bot just once and deploy it through an omnichannel
platform. Sprinklr is an excellent example of one such platform. It can take a build,
customize it to each platform, and deploy it across 30+ channels, all at once!
And what’s more? Today’s chatbots can understand the finer nuances of language.
You can also customize them by inserting any voice to represent your bot — a lot like Alexa.
Why, you can even have your brand ambassador’s voice speaking on your behalf,
which is pretty cool, I would say. So, no matter where your customers reach out,
your bot always seems like a friendly and smart assistant.
Now, can you imagine this? Wouldn’t it be awesome if there were a “previously
on'' recap segment for each customer, like your favorite TV show? New-generation chatbots can
do just that by relying on customer-focused insights to pull up the historical data of
repeat customers on a single dashboard for more personalized care. They can also pinpoint what’s
inefficient in your operations and highlight the need for additional knowledge resources.
So, now that your checklist is updated, you’re all set to make better decisions for your brand.
If you’re inspired to change up your bot strategy and overall customer experience, we’re definitely
here to help! Check out the links below, reach out for a demo, or just let us know what you’d
like our experts to simplify the next time around to bring out the best in your business.
Chatbots have become increasingly popular in recent years and are changing the way conversations happen between brands and customers online. In this blog post, we will explore the features that make chatbots effective in enhancing customer support and overall customer experience.
Implementing a chatbot should be simple and hassle-free, which is why a no-code chatbot builder is essential. With this feature, you can create a chatbot almost immediately without the need for extensive training. This makes your life easier and streamlines the process of deploying a chatbot for your brand.
Sentiment analysis is crucial in understanding the context of conversations. Chatbots equipped with advanced artificial intelligence can accurately interpret the changing intentions of customers during a conversation. For example, if a customer initially wants to exchange a product but discovers it is out of stock, the chatbot can detect this shift and smoothly transition the conversation to the return process.
Gone are the days when you had to build separate chatbot scripts for each platform. With the advancement of conversational AI technology, you can now create a chatbot once and deploy it across multiple channels simultaneously. Sprinklr is an excellent example of a platform that allows you to customize and deploy chatbots seamlessly across 30+ channels.
Today's chatbots are capable of understanding the nuances of language and can be customized to represent your brand. You can even choose a specific voice, including your brand ambassador's, to make the chatbot more personable and engaging. This creates a friendly and smart assistant for your customers, no matter where they reach out.
New-generation chatbots take customer care to the next level by utilizing historical data and customer-focused insights. These chatbots can provide a personalized experience by pulling up relevant information about repeat customers and highlighting any inefficiencies in your operations. This data-driven approach allows you to make better decisions and improve your overall brand performance.
If you're looking to enhance your bot strategy and improve your customer experience, we're here to help! Reach out to our experts for a demo or let us know how we can simplify the process for you. Together, we can bring out the best in your business.
Learn how to use Quick Chat Chatbot Builder to create an AI chatbot for customer support. Customize the chat window and structure the knowledge base for effective communication.
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Implementing Net Promoter Score and using power phrases transformed customer service for a hotel chain. Handling customer requests for supervisors requires understanding their issues and providing resolutions. Addressing unhelpful team leads is also important.
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