Help desk software that adapts to your industry

LiveAgent is a trusted support tool for SaaS, e-commerce & more.
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  • ✓ Customer service 24/7    
Used by
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Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

Valuable in every single industry

Discover how LiveAgent adapts to the needs of different industries. See how LiveAgent can fit your requirements and improve your customer support with the right omnichannel help desk software. 

  • G2 award badge summer 2025
  • Software Advice badge, Front runners, Help Desk category
  • GetApp leader in cal tracking software badke 2025
  • Capterra shortlist badge for favorite help desk software 2025

Explore how LiveAgent fits your niche

Identify prospective customers in real-time by analyzing customer behavior and data, visited pages, and site referrers.

Create virtual showrooms and deliver personalized shopping experiences with advanced features like real-time chat and HD video calls.

Create comprehensive customer profiles and communicate with your clients through a multitude of channels such as email or live chat.

Create a flexible support system for your customers by allowing them to start a conversation at any time across multiple channels.

Connect with your customers at scale and provide support on the channels they use most from one streamlined app.

Make more sales by monitoring your website visitor’s behavior and by creating personalized product recommendations in real-time.

Boost your recruitment with the right automation workflows and focus on building lasting relationships.

Keep track of your performance and growth metrics with our robust analytics, comprehensive reports, and valuable integrations.

Deliver exceptional customer service experiences with real-time support options and self-service hubs.

Engage with potential clients, provide them with personalized support, and turn web traffic into a growing revenue stream.

Collect customer information and use it to create personalized recommendations and unforgettable shopping experiences.

Provide smarter customer support through live chat, interactive voice response technology (IVR), and unique CRM insights.

Nourish lifelong brand loyalty by providing personalized sales, onboarding, and support experience.

Use tags and tag reports to identify recurring problems and create actionable insights and improvement plans.

Save more with LiveAgent

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145SYoutube video: LiveAgent Product Tour
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Grow with the best

Join the ever-growing list of businesses that rely on LiveAgent and come from different industry environments. Learn how they benefit from the omnichannel communication platform to fit their unique needs.

With multichannel ticketing, live chat, automation rules, SLAs, and a self-service knowledge base, it’s the all-in-one helpdesk solution trusted from travel desks to SaaS start-ups and accounting firms alike.

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LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

All-in-one knowledge base software

Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required.

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