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Boost advocacy

Create a positive CX that will make your customers talk.


Cut down response times

Improve first response rates with automated ticket routing.


Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

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LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

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3 reasons why software development companies choose LiveAgent

Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.

Guide your potential customers through the sales funnel by answering their questions in real-time.

Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.

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Focus on client needs
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focus on needs - illustration

Focus on needs

Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.

Create the knowledge base

Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.

create the knowledge base - illustration
complete the sales funnel - illustration

Complete the sales funnel

Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?

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Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry

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Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Why should software development companies invest in help desk software?

Help desk software is a system that allows you to manage all your customer service queries efficiently. For instance, you can separate your support team and your development team and assign them to the appropriate tasks.

How can software development companies benefit from LiveAgent?

LiveAgent is a software that provides a complete help desk with live chat, email, phone, and social media integration.

What LiveAgent features help you automate daily repetitive tasks?

LiveAgent has more than 180 features to assist your agents. Some of them help you automate the daily tasks of your team for efficient workflows, such as IVR, automated ticket distribution, automatic callback, and more.

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