Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Passing data through the machine...
Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.
Guide your potential customers through the sales funnel by answering their questions in real-time.
Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.
Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.
Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.
Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?
Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.
See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Help desk software is a system that allows you to manage all your customer service queries efficiently. For instance, you can separate your support team and your development team and assign them to the appropriate tasks.
LiveAgent is a software that provides a complete help desk with live chat, email, phone, and social media integration.
LiveAgent has more than 180 features to assist your agents. Some of them help you automate the daily tasks of your team for efficient workflows, such as IVR, automated ticket distribution, automatic callback, and more.
Helpdesk software for Automotive industry
LiveAgent is a helpdesk software that can benefit automotive businesses with features such as improved customer experiences, faster response times, and decreased ticket volume. The software offers a 14-day free trial, and users can opt for a free trial with a personal or company email. Signing up is easy, and LiveAgent offers a user-friendly experience for users.
Need to improve your marketing reputation?
Investing in help desk software can improve a company's marketing efforts by managing customer queries and social media comments efficiently. LiveAgent offers a 7 or 30-day free trial with no setup fee and 24/7 customer service. A good first impression online can also benefit marketing and sales, but it requires the right tools.
Need to improve your customer service?
To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Call center alternative for sales and support
LiveAgent is being promoted as the best call center alternative on the market with no setup fee, 24/7 customer service, and a 14-day free trial. Their thorough comparison of popular call center alternatives includes features and customer ratings to help businesses find the right solution. The text also offers a free trial for 7-30 days with no credit card required.
Helpdesk software for HR industry
LiveAgent offers a helpdesk software for the HR industry that can improve customer experience, response times, and decrease ticket volume. The software is user-friendly and offers a free trial with no setup fees and 24/7 customer service. Start a trial with a free email for 7 or 30 days with a company email.
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