Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.
Guide your potential customers through the sales funnel by answering their questions in real-time.
Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.
Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.
Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?
Help desk software is a system that allows you to manage all your customer service queries efficiently. For instance, you can separate your support team and your development team and assign them to the appropriate tasks.
LiveAgent is a software that provides a complete help desk with live chat, email, phone, and social media integration.
LiveAgent has more than 180 features to assist your agents. Some of them help you automate the daily tasks of your team for efficient workflows, such as IVR, automated ticket distribution, automatic callback, and more.
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