Valuable in every single industry

Discover how LiveAgent improves your software business.

✓ No setup fee
✓ Customer service 24/7

Get Started | 1 month free Watch video

Used by

4×

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Home | Industry | Software & Internet

Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

Start Free Trial

14 or 30 days free trial No Credit Card required

.ladesk.com

Choose your region (datacenter location)

Americas (US)

Europe & Africa (EU)

Asia & Pacific (SG)

Data centre changes are not possible after account creation.

Send me product updates and other promotional offers.

By signing up, I accept T&C and Privacy Policy.

3 reasons why software development companies choose LiveAgent

Create knowledge hubs

Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.

Assist and guide

Guide your potential customers through the sales funnel by answering their questions in real-time.

Focus on client needs

Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.

Focus on needs

Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.

Create the knowledge base

Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.

Complete the sales funnel

Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry

Success stories Testimonials

Related Articles to Software & Internet

Discover the best social media support software alternatives for social media query tracking and management. Compare ratings, features and more.

Fed up with your social media support software?

Discover why LiveAgent is the ultimate social media support software alternative. Enjoy no setup fees, 24/7 customer service, and a free trial without the need for a credit card. Capture every message and boost customer satisfaction effortlessly. Trusted by top brands like Forbes, Airbus, and Nascar. Get started today!

LiveAgent improves customer satisfaction with multi-channel customer engagement platform. Take a look at LiveAgent's benefits and see for yourself.

Make it happen with customer engagement platform

Discover why LiveAgent is the top-rated customer engagement platform for 2024. Enjoy seamless multichannel communication, automation, and CRM integration with no setup fees. Benefit from 24/7 support and a no-commitment free trial. Trusted by leading brands like Forbes and Airbus, boost your customer satisfaction and loyalty today!

Looking for free customer management software?

Discover LiveAgent's free customer management software, offering ticketing, live chat, call center, and knowledge management without any setup fees or credit card requirements. Enjoy 24/7 customer support and a free account forever, helping you stay closer to your customers and increase productivity. Trusted by Forbes, Airbus, and NASCAR, LiveAgent ensures seamless communication and satisfied customers. Start your free trial today!