Customer support for construction and real estate companies

Frequently asked questions

Why is LiveAgent good for construction and real estate businesses?

LiveAgent supports construction and real estate teams with omnichannel inquiry handling (live chat on listing pages, email, voice, WhatsApp, Facebook), a built-in call center for inbound buyer and seller calls, a knowledge base for project FAQs, brochures, and process guides, and departments and routing so leads, viewings, and after-sales requests reach the right agent. Real estate and construction teams use LiveAgent to nurture leads from listing to viewing, coordinate document and quote exchanges, and support clients on mobile while they're in the field.

What features does LiveAgent offer for construction and real estate?

Core LiveAgent features that real estate and construction teams rely on: omnichannel inbox (email, chat, social, voice), built-in call center with IVR and call recording for inbound inquiries, knowledge base and customer portal for project documents and FAQs, automation rules and SLAs for follow-up cadence on leads, departments and routing for sales, viewings, and after-sales queues, internal notes for hand-offs between agents, and a mobile-friendly interface for on-the-go agents. The full feature set includes 175+ tools available across all plans.

Can LiveAgent handle compliance requirements for construction and real estate?

LiveAgent is GDPR-compliant with role-based permissions, audit logs, and encrypted data storage — relevant when handling buyer financial information, ID documents, and contract correspondence. Call recording, ticket history, and consent logs give you a defensible record of every interaction. At sign-up you choose where your data is stored: Frankfurt, North Virginia or Singapore. Review specific compliance needs (anti-money-laundering checks, broker regulations, regional real-estate laws) with our team during the trial.

How much does LiveAgent cost for a construction or real estate business?

LiveAgent is priced per agent, not per conversation or contact, so its cost scales with the features you need rather than with volume. Real estate and construction teams typically choose a plan with live chat and the call center for inbound inquiries, and agencies with several departments step up to a higher plan. A 30-day free trial with no credit card is available.

What integrations does LiveAgent offer for construction and real estate?

LiveAgent integrates with 200+ third-party tools relevant to construction and real estate workflows: CRM and lead-management platforms, calendar and scheduling tools (Google Calendar, Outlook) for viewings, email and SMS providers for follow-ups, document and file-sharing services, and social and messaging channels (Facebook, WhatsApp, Instagram). The full integration list and API access are documented in LiveAgent's developer portal, so custom hooks to listing portals or project-management software are also possible.

Can construction and real estate companies migrate to LiveAgent from another help desk?

Yes. LiveAgent provides free migration from major help desks (Zendesk, Freshdesk, Intercom, Help Scout, and others) with assisted onboarding. The migration team handles the import of tickets, contacts, knowledge base articles, and conversation history while your team continues serving buyers, sellers, and project clients on the existing tool. Most migrations complete within a few business days, and client-facing operations are not interrupted.