The #1 free ticketing software

Enjoy complimentary live chat, calling, and knowledge management.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
Forbes logo
airbus logo
Nascar logo
USC logo
ticketing software animation
Ticketing software

Free ticketing software

A free ticketing software enables you to streamline your customer communication across multiple channels. All customer queries are received in one universal inbox, and share the same uniform look.

Free ticketing software is incredibly useful to businesses of all sizes. It brings clarity to agents, improves response time, and increases customer satisfaction.

Improving your customer satisfaction rates is the best free initiative you start for your business. According to Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.

  • LiveAgent badge - Captera shortlist 2023
  • LiveAgent - GetApp Category Leader 2023 badge
  • LiveAgent badge - Captera shortlist 2023

Benefits of a free ticketing solution

Implement a free ticketing software in your business and gain these advantages:

Quicker Response Times

Free ticketing features help you minimize the total time spent on resolving a customer problem.

Single Point of Contact

Your support team can handle all customer requests from multiple channels in one place.

Improved Productivity of your Agents

By managing all support channels in one place, your agents spend less time on resolving issues.

emails on tablet - illustration

Free ticketing software features

Our free ticketing software receives tickets from four channels – live chat, email, call center, and knowledge base.

Live chat: Engage with your website visitors before they leave your site. Help them with the buying process and discover their pain points.

Call center: Add your phone number to LiveAgent and start making and receiving phone calls through your browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent.

Email: Receive all your customer support requests from different channels and handle them from one shared inbox.

Knowledge Base: Get notified when you receive comments in customer portal forums. Collect important feedback and new ideas from your customers.

Limitations of our free ticketing software

We want you to take advantage of our free ticketing system, however limits need to be imposed to reduce misuse. The following limitations are in place:

7 day ticket history: You won’t be able to see all messages that are older than 7 days.

One Integration: No more than one email address, live chat button, phone number, contact form.

Social Accounts: No integration with Facebook, Instagram, Twitter.

Missing Features: Multiple features, automations, rules are restricted in this plan.

developer support illustration

Free ticketing software erases customer service setbacks

Slow Response Times

12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista

Lack of Clarity Across Media

72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research

Lack of Transparency

72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft

Ticketing feature in Help desk software - LiveAgent

Try LiveAgent today

LiveAgent is the most reviewed and #1 rated free help desk software for SMB in 2020. Start with our free ticketing solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required


How can a free ticketing software trial help your team?

Free ticketing software trial enables your agents to get familiar with the system, and it also provides better customer service help right away. With automated tasks in one unified system, the agents can manage more inquiries in less time and effort. Moreover, using a support tickets system, agents can lower the ticket volume by creating insightful Knowledge base articles, such as How-to guides.

What are the benefits of ticketing?

The benefits of support ticket software ticketing include customer retention, customer satisfaction, increased revenue, improved employee workflow, workload, and competitive advantage. You should try out free ticketing software for yourself and experience their benefits first hand.

What is the best free or low-cost online customer support platform for a budget-conscious startup?

LiveAgent offers a free account and a budget-friendly subscription for any business that would like to improve its support services right away. Get a trial for the subscription or create a free account forever.

Related Articles to Free ticketing software
LiveAgent can provide you with a free account to help you provide customer service. Find out about the pros and cons of a free help desk software.

Feature-rich free help desk software.

LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.

Guide your prospects and customers through your e-commerce store's sales funnel by utilizing live chat software from LiveAgent.

Live chat for e-commerce and services

Live chat is a valuable tool for e-commerce businesses to improve customer communication and increase satisfaction. Compared to phone and email, it is a low-cost and efficient platform for support, with customizable features such as pre-chat forms, canned responses, and real-time typing view. It is a vital component for online stores to prevent cart abandonment and cross/up-selling, as well as CRM data collection and retention tactics. Skilled and knowledgeable chat agents are crucial for creating an ideal online customer experience. Integration of the live chat button is straightforward, and LiveAgent offers various security features to ensure data protection and privacy.

Are you looking for a free customer management software? Have a look at LiveAgent's benefits and find out if it suits you or sign up for a free account.

Looking for a free customer management software?

LiveAgent offers free customer management software for businesses with 24/7 customer service and no setup fee. They are the most reviewed and #1 rated help desk software for SMB in 2020, allowing businesses to provide excellent customer support and management. Sign up for a free account with essential features and stay closer to your customers.

Make and receive international calls for local prices with LiveAgent softphone software. We're partnered with over 99% of VoIP providers.

Leading softphone software for B2B & B2C businesses

The article discusses the benefits of using LiveAgent's SIP-based VoIP phone support for call centers. They offer a free trial, no setup fees, and customer service available 24/7. LiveAgent can be accessed from anywhere with their native app, and there is no credit card required to sign up. Overall, LiveAgent aims to improve call center support with custom IVR trees and automatic callbacks.

Grow your solo and freelancing business with LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Help desk software for solopreneurs

LiveAgent is a help desk software that can be fully customized to fit your business needs. It offers a 14-day free trial with no setup fee or credit card required. Using LiveAgent can boost customer satisfaction by improving response times, generating more revenue, and increasing customer loyalty. It is rated as the #1 help desk software for SMB in 2020.

LiveAgent's free live chat software enables you to engage with and effectively convert website visitors into customers. Utilize the fastest chat widget.

Need a free live chat software?

LiveAgent is a free live chat software that allows businesses to connect with their customers within seconds. The software routes new incoming chats to the right team members and adapts chat availability with agent logins and logouts. LiveAgent saves time and erases customer service setbacks. According to Statista, 12% of Americans rate slow response times as their top frustration with customer service. Dimensional Research found that 72% of consumers view having to explain their problem to multiple people as poor customer service, while Microsoft reports that 72% of consumers expect agents to know their purchase history and previous engagements. LiveAgent is a highly-rated help desk software for SMBs offering a free live chat solution and unlimited ticket history.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo