Free ticketing software
A free ticketing software enables you to streamline your customer communication across multiple channels. All customer queries are received in one universal inbox, and share the same uniform look.
Free ticketing software is incredibly useful to businesses of all sizes. It brings clarity to agents, improves response time, and increases customer satisfaction.
Improving your customer satisfaction rates is the best free initiative you start for your business. According to Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.
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Benefits of a free ticketing solution
Implement a free ticketing software in your business and gain these advantages:
Quicker Response Times
Free ticketing features help you minimize the total time spent on resolving a customer problem.
Single Point of Contact
Your support team can handle all customer requests from multiple channels in one place.
Increased Customer Satisfaction
Maintain valuable relationships with your loyal & new customers.
Improved Productivity of your Agents
By managing all support channels in one place, your agents spend less time on resolving issues.
Free ticketing software features
Our free ticketing software receives tickets from four channels – live chat, email, call center, and knowledge base.
Live chat: Engage with your website visitors before they leave your site. Help them with the buying process and discover their pain points.
Call center: Add your phone number to LiveAgent and start making and receiving phone calls through your browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent.
Email: Receive all your customer support requests from different channels and handle them from one shared inbox.
Knowledge Base: Get notified when you receive comments in customer portal forums. Collect important feedback and new ideas from your customers.
Limitations of our free ticketing software
We want you to take advantage of our free ticketing system, however limits need to be imposed to reduce misuse. The following limitations are in place:
7 day ticket history: You won’t be able to see all messages that are older than 7 days.
One Integration: No more than one email address, live chat button, phone number, contact form.
Social Accounts: No integration with Facebook, Instagram, Twitter.
Missing Features: Multiple features, automations, rules are restricted in this plan.
Free ticketing software erases customer service setbacks
Slow Response Times
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
Lack of Clarity Across Media
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
Customer Churn
One-third of consumers say they would consider switching companies after just one instance of bad customer service. American Express
Lack of Transparency
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft
Try LiveAgent today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Start with our free ticketing solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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