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Home | Free help desk software

Free help desk software

Improve your customer interactions with forever free LiveAgent plan. With unlimited free agents, emails, live chats, calls & contact forms you will be ready to keep your customers always happy and loyal.

Your tickets no longer get lost or forgotten while having all communication from multiple support channels neatly sorted in one universal inbox.

What’s included in LiveAgent free plan:

Free Ticketing System Free ticketing software

Free help desk software Free live chat

Call center Free call center

Knowledge base Free knowledge base

Free Unlimited Agents Free unlimited agents

 

Definition of customer engagement

Is free help desk software right for you?

We understand that if you’re starting a new business, sometimes it’s hard to make a financial investment in help desk software in the early stage. That’s why we provide a free help desk plan that covers the main support channels and ticketing features.

LiveAgent will help your team to work more efficiently so you can save time and attract new customers by providing customer support on all communication channels.

Benefits of free help desk solution

Implement free help desk software in your business and gain these advantages

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Quicker response times

Help Desk features help you minimize the total time spent on resolving a customer problem.

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Single point of contact

Your support team can handle all customer requests from multiple channels in one place.

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Improved productivity of your agents

By managing all support channels in one place, your agents spend less time on resolving issues.

List of features included in the free plan

Free LiveAgent plan is limited and doesn’t include all ticketing and help desk features, like automations, rules, SLAs, social accounts and advanced reports… Check & compare which features are included or missing in the free plan.

Compare plans
Free help desk software migration

Free account

7-day ticket history

Limited integrations

No social accounts

Missing features

Free account
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Paid account

Starts at $15 /mo

Ticket history is not limited

More available features

14-day trial

OK, you've seen the benefits, but what's the catch?

We want companies to signup to our free LiveAgent plan, use the basic help desk features but at the same time we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.


To keep your free LiveAgent plan active, login to your account at least once every 21 days, otherwise your account will be automatically suspended. You can upgrade your free subscription anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.


Fair Use Policy

We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions.
If some customers use so much data or violate rules that it might affect other users, we may contact
such contraveners and discuss changing their usage and limits or cancel their accounts.
We also reserve the right to change the account limits without prior notice.


Limits of the free LiveAgent plan:

Scale without any problems

7-day ticket history

You won’t be able to see all messages that are older than 7 days.

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ONE integration

No more than one email address, live chat button, phone number, contact form.

LiveAgent suitable tool for social listening

No social accounts

No integration with Facebook, Instagram, Twitter.

features you need

Missing features

Multiple features, automations, rules are restricted in this plan.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

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quick quality customer service through live chat

Free live chat tool

Engage with your website visitors before they leave your site. Help them with the buying process and discover their pain points.

Are you ready to use live chat to increase your revenue and reduce churn?

Create free account

Free ticketing system

One interface for managing all communication channels. Receive all your customer support requests from different channels and handle them from one shared inbox. Each customer request is transferred into a ticket, making it easier for agents to resolve issues quicker and more effectively.

Create-Ticket

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

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Inbound and Outbound Call Center Software

Free call center

Add your phone number to LiveAgent and start calling and receiving phone calls via browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent, it can help you with legal headaches and thereby secure the reputation of your company.

Create free account

Free knowledge base

When you setup a knowledge base, your customers can find their own solutions without contacting your support team. That’s why your agents can take an advantage from these situations and spend more time focusing on urgent and crucial issues.

By creating a forum you can build a community with your customers that can help each other.

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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FAQ

What Is Help desk Software?

Help desk software is a unified solution for any business that might struggle with handling huge amounts of customer inquiries. Moreover, it enables your customer service to deal with customers' issues from one interface effectively.

What Is the Best Free Help Desk?

The best free help desk is different for each business. To pick the best for your company, we suggest researching software review platforms to compare the features, pricing, and customization options. By conducting this research, you can quickly and effectively choose the best free help desk based on your company's needs and preferences.

Why do small businesses need helpdesk software?

If you are searching for a way to improve the customer experience and gain a competitive advantage, then help desk software is the right choice for you. Help desk software can transform your small business immediately. Customer loyalty starts by providing stellar customer service.

Is LiveAgent free?

LiveAgent is a help desk solution for all kind of businesses. Since each business has different needs, we offer 3 different subscriptions with various feature sets. Besides, we also offer a free account forever, which is an especially great option for any solopreneur or startup.

Related Resources to Free help desk software

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