Forum

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a ticket so your agent can always respond.

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a Ticket so your agent can always respond. Let users help other users!

Forum post

Forums allow your customers to help each other, by answering each other’s questions. Everyone can view the content in the forum. However, users have to sign in to ask or answer questions.

Example of forum

Forum settings in Customer Portal

Knowledgebase resources

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