Let your clients, customers and users engage in discussions on your own forum. Forum allows you to increase customer engagement, make recommendations, provide your customers with another support channel and more. You can keep track of the topics, respond to them, give recommendations and solve issues easily.
Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a Ticket so your agent can always respond. Let users help other users!
Forums allow your customers to help each other, by answering each other’s questions. Everyone can view the content in the forum. However, users have to sign in to ask or answer questions.
Example of forum
Forum settings in Customer Portal
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