Numerous studies indicate that most of today’s consumers would rather find information online and solve issues on their own rather than call customer support. With LiveAgent’s online help documentation software, you can easily create a comprehensive knowledge base with support documentation to enable self-service 24/7.
Provide your customers with knowledge on the fly whenever they need it most – and without requiring direct assistance from your agents. With LiveAgent you can successfully reduce the workload for your team and satisfy your customers at the same time. Discover the best practices and strategies for how to build a knowledge base database that meets the needs of your customers.
Support documentation provides official information explaining the use, functionality, creation, or architecture of a company’s product or service. It can include anything from the basic ‘how-to’ user guides to the advanced technical tutorials in your knowledge base. Knowledge base management software can help streamline the process of creating, organizing, and updating support documentation, making it easier for teams to access the information they need and for customers to find answers to their questions.
Support documentation is created for customers, support agents, and anyone else on your team who needs to know the ins and outs of how your product or service works. In particular, online help documentation and support is a must-have for SaaS and tech companies that are selling complex software solutions.
Thorough support documentation delivers business benefits at multiple levels. On top of that, it’s essential for both your customers and your support agents.
Knowledge base documentation is essential for your support team. With everything neatly documented, your agents will always have the right information at hand to provide quick and consistent answers for your customers.
Consumers increasingly prefer self-service over human interaction. A comprehensive knowledge base and support documentation empowers your customers to fix problems before they even have to ask for help.
By offering your customers a reliable, accurate, relevant, and comprehensive source of information about your products or services, you can build better brand authority and earn more customers’ trust.
With LiveAgent’s knowledge base and online help documentation software, you can consolidate all your support documentation in a centralized knowledge base and make it easily accessible to everyone who needs it.
With a powerful WYSIWYG visual editor, creating, editing, and formatting your knowledge base and support documentation has never been easier. You can add images, videos, tables, and other visuals to ensure your content is appealing, engaging and easily consumed.
Set up an unlimited number of knowledge bases, one for each of your brands, products, services or departments – all in a single LiveAgent account. Each knowledge base is completely separate and will have its own unique design, settings, and content.
Supplement your support documentation with additional helpful resources by attaching downloadable files to your knowledge base articles. Make your content even more informative and valuable, and help customers dig deeper into the topics of their interest.
Help your customers and your support team to easily and effortlessly navigate around your knowledge base documentation by enabling a search widget that automatically suggests relevant content in real-time based on the keywords typed into the search bar.
Make sure your knowledge base documentation matches your brand style with a range of settings and customization options. You can change the logo, title, select a theme, define your colors, insert your own HTML and custom CSS or add tracking codes.
Keep all your customer communications in a single place and enable self-service support. Easily handle tickets, emails, chats, calls, and social media messages with an all-in-one unified customer support solution.
In addition to building support documentation, you can set up a complete self-service portal where customers can submit and manage their tickets, share feedback, and interact with each other in a community forum.
LiveAgent comes with a cloud-based built-in call center and allows you to integrate with any VoIP provider. Receive calls from landline phones or right from your website (both voice and video) with no extra per-minute charges.
We combined ticketing, chat, voice and video, social media, and self-service support in a single tool.
LiveAgent has been the most reviewed and #1 rated help desk software solution for SMBs in 2019-2020.
LiveAgent is packed with 180+ features, 40+ integrations, and can be customized to fit your requirements.
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
LiveAgent offers integrations, 24/7 support, and in-depth reports. It enhances the customer experience and integrates with a full helpdesk.
LiveAgent offers customer service software, including VoIP phone systems and help desk software. They provide demo, pricing, and integration options.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
LiveAgent is praised by customers for speeding up communication, improving customer service, and boosting sales. It has been used by well-known companies such as Huawei and BMW. Migrating from other solutions is possible.
LiveAgent is a customer support software with features like ticketing and live chat. It emphasizes starting with the basics and highlights the benefits of help desk ticketing and direct customer communication. LiveAgent also offers customizable ticket fields and is used by well-known companies.
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