Would you like to engage with your customers on social media but you haven’t found the right solution just yet? Look no further! LiveAgent is a fully-featured help desk software that can integrate all popular social media channels, and even messaging apps in one convenient dashboard. Try it out today for free and see how you can improve your social media communication and unify all channels!
Best solutions
Because LiveAgent makes social media communication so much easier! Our special sauce is our state-of-the-art ticketing system that can integrate every single of your social media accounts and pages. It unifies the incoming communication into easy-to-solve tickets and it can even deal with hybrid communication with customer who use multiple accounts on various social media. That’s not all, your entire workflow is also supported by efficient productivity features that make every reply or comment a much easier task.
Integrate your accounts and say goodbye to switching between all social media your customers use. Take a look at what social media and messaging apps can LiveAgent manage for you.
Audience management
Connect your Facebook pages and start handling everything via tickets. Every agent can reply to a ticket from the universal inbox, so you don’t need to be dependent on the application or browser app. All comments and mentions of your page will be converted into tickets, and they will be archived in the ticketing system. You can use most ticketing features for replies, and even save the entire history. Build a loyal online community thanks to fast Facebook support available to everyone anytime they need it.
Efficient messaging
Would you like to handle your Messenger conversations straight from your ticketing system? Stop switching between apps with our Facebook Messenger integration. Every conversation is turned into a ticket and you can use most LiveAgent ticketing features to improve your chatting experience.
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Follow tweets
LiveAgent’s Twitter integration enables you to monitor all @mentions of your page or any #hashtags of your choice. LiveAgent can help you unify your Twitter account with the rest of your LiveAgent toolset. All hashtags and mentions you decide to monitor will be automatically transformed into tickets, which can be assigned to departments and agents.
Manage followers
Instagram is one of the most popular social media right now, which makes it perfect for customer service and support. Reply to posts where people give you tags or mentions directly from your ticketing. It can save you huge amounts of time, and help you handle much more than if you used the web app or smartphone app.
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Inbox texting
Viber is one of the most popular messaging platforms available today, which means it’s the ideal tool for your help desk. Reply easily right from your ticketing system, and manage communication with customers who prefer messaging apps instead of social media. The integration is seamless and works with most LiveAgent features.
Slack notifications
There’s no reason to leave your work communication behind when you’re dealing chatting with your colleagues. Our Slack integration also works perfectly with the LiveAgent ticketing, so you can still keep up with your customers and their inquiries at any time. Each ticket will give you a new notification.
WhatsApp support
Our new integration can help our most valued customers deal with customer communication via WhatsApp. As with previous channels, WhatsApp can become an integral part of your ticketing and your help desk. Don’t miss out on it and give it a try!
Go where your customers spend the most time and start providing excellent services to every social media user. LiveAgent can integrate your Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp, and help you turn them into great and powerful customer service tools.
Refine customer journey with:
Social media is excellent for customer service purposes. Build customer loyalty, solve issues, or give buying advice to your audience. Become present where your customers spend the most time and provide convenient support under any circumstances.
Refine customer journey with:
Take a look at how simple it is to add every important social channel for customer service. Connect your social accounts, manage your profiles, and create a loyal customer base.
LiveAgent is much more than just a social media service software. Explore our other important tools and features and see how you can use them to gain a competitive advantage for your business.
Organized communication
Get more from your social media solution, and unify your communication. LiveAgent can handle customer messages or calls from any type of channel and safely store them for you in the universal inbox with hybrid ticketing. All customer support processes get easier when information is in the right place.
Efficient workflow
Social media apps are great but they can’t handle everything for you. Luckily, LiveAgent can help you out with a variety of automation rules that can perform many mundane tasks automatically. Focus on the important and stop wasting time with repetitive tasks that halt you from helping your customers.
Categorizing
Not every customer inquiry is quite the same, and that’s why it’s important to divide them into categories. LiveAgent can help you with this with the Departments and Tags features. Organize your communication properly and always route the customer inquiries to the experts who can provide the best answer.
Ticket features
Reduce response times and improve customer service with canned messages and predefined answers. LiveAgent supports various attachment types when replying to a ticket. Feel free to leave notes for your fellow agents in tickets and inform them about customer concerns or positive interactions anytime you need to.
Social media is an important part of any modern help desk. Take a look at the statistics and find out how you can use social media to improve your customer support and your business.
Social presence
Customers prefer to interact with brands and businesses over social media, which means they expect proper service and support. Provide buying advice and social media customer service to your audience with LiveAgent, and meet your customers exactly where they spend their time.
63%
of customers expect social media service
Social media has become essential for customer service. Enhance your social media presence and be there for your audience.
Customer satisfaction
Improve the customer satisfaction rate and handle customer complaints more effectively. Social media customer service can up your customer support game and improve general satisfaction and customer happiness.
70%
satisfaction rate
A high percentage of customers are satisfied with the way their problems are resolved via social media. Don’t cut corners on quality social customer care and improve it today.
Create loyalty
Create customer loyalty with better customer service. Your customers will be more likely to interact with your social accounts, as well as buy from you more often when they receive superior customer service.
79%
of customers expect a reply in 24 hours
Get the best results on customer satisfaction surveys and provide quick customer service activity on social media.
LiveAgent won’t ruin your budget. Find out how much you can save on social media customer service and your entire help desk.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Andrej Saxon
Sales manager
Social media help desk features
LiveAgent provides social media help desk. Improve your service with Instagram, Facebook, Twitter, and Viber integrations in LiveAgent.
Looking for social listening tools?
LiveAgent is a social listening tool that connects with all social media channels. It helps resolve problems, showcase positive mentions, gain customer insight, and easily interact with customers. It's the most reviewed and #1 rated help desk software for small businesses, preferred by over 21,000 businesses. It offers transparent and affordable pricing with a 30-day free trial. With 180+ features, 40+ integrations, and cloud-based security, LiveAgent is a comprehensive solution for customer support needs.
Social media help desk features
WhatsApp, Facebook, Twitter, and other social media integrations are essential for efficient customer service. LiveAgent offers a universal inbox, hybrid ticket stream, CRM, tags, automation, business hours, and department integrations to maximize social media help desk efficiency. It saves time, keeps data secure, and improves agent productivity. Try it for free!
LiveAgent is a versatile customer service platform that integrates with popular messaging platforms like Viber and Slack. It offers features such as canned messages, ticketing streamlining, and social media integration to provide efficient and effective customer support. With LiveAgent, businesses can improve response times, track customer conversations, and manage multiple social media profiles from one dashboard. It is a cost-effective solution that can help businesses achieve their customer service goals and increase customer satisfaction.
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team