Knowledge base software

Create stunning knowledge base & FAQs with minimum effort.

  • ✓ No setup fee
  • ✓ Customer service 24/7
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Knowledge base software for excellent self-service

Are you struggling with customer inquiries and you’re just wishing they would solve themselves on their own? Knowledge base software by LiveAgent can give you your own knowledge base, and a dedicated customer portal website. Fill it with educational articles and FAQs so customers can help themselves, or engage with customers on forums. Try it out today and see how you can make your work easier.

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Because LiveAgent can help you get started in the knowledge base game for a fair price and with minimum effort. You will get your own knowledge base website immediately after registration, and you can start building and writing articles right away. Our features can help you out on every step of the way, and you can use many of our available integrations to improve the experience.

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Knowledge Base /
Customer Portal Demo

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Knowledge Base / Customer Portal Demo | LiveAgent | Live Agent05:07Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent
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Knowledge base software

LiveAgent can help you build your own customer portal with minimum effort! Our knowledge base software comes packed with an intuitive interface, rich text editor, and other essential features that can help you prepare content for your customers. LiveAgent also supports multiple languages, custom themes, discussion boards, search, and much more!

  • Easily accessible knowledge base articles for all customers
  • Reliable knowledge management in one customer support solution

Knowledge base management

Take a look at how easy it is to get started with LiveAgent knowledge base software. Get started in just four easy steps and start providing amazing customer service for everyone!

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Knowledge management for support teams

Save your help desk some time and get started with knowledge management. You can easily manage every single knowledge base content and ticket directly from the LiveAgent dashboard. It’s easy and effective for any type of user thanks to our intuitive interface.

Just some of what your agents can use:

  • Write elaborate articles for customers with our WYSIWYG editor
  • External and internal knowledge bases for knowledge sharing
  • Customizable themes, and a beautiful interface for your knowledge hub

Here's what you get with our knowledge base software

Take a look at some of the most important features of our knowledge base solution and our help desk software.

Content management

LiveAgent’s What-you-see-is-what-you-get (WYSIWYG) editor is the perfect tool for creating articles. It offers a great set of editing and formatting features, so you can get creative and create amazing articles, guides, how-tos, and information segments to grow your knowledge base. Add images and videos, or even pieces of HTML and CSS codes to customize your knowledge base even further.

  • Write your own content with our WYSIWYG editor
  • Support of HTML, CSS and media in articles
Content management
LiveAgent's customer portal setting

Visitor tracking

Our forum feature is an integral part of each LiveAgent knowledge base. Any customer service team member or customer can engage in forum conversation , and they can share solutions between each other. LiveAgent also has internal forums and internal knowledge base for sharing knowledge strictly for employees. Forum can also be used to create tickets to track inquiries. 

  • Build relationships with customers via forum
  • Collaborate with colleagues and customers

Happier customers

Feedback is an integral part of any business, because it can help you find your weaknesses, as well as your strengths. LiveAgent can help you stay on track of customer feedback with our Feedback & Suggestions features. Give your customers the opportunity to suggest changes, or provide new ideas for improvement. You can customize the feedback button too. 

  • Gather feedback and suggestions with one button
  • Improve your customer relationships with suggestions
Happier customers
Advanced search

Advanced search

Looking for articles can be a daunting task, especially when you’re searching on rich and extensive knowledge bases. That’s why we made searching easier with our knowledge base Search widget. It fits perfectly on any LiveAgent knowledge base and you don’t have to move your finger to integrate it. It’s easy to use and it can help you and your customers find exactly what you need. 

  • Simple but effective search widget for easy searches
  • Improved user experience in knowledge base

Intuitive interface

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. LiveAgent offers a user-friendly and easy-to-navigate dashboard that makes any workflow an easy task. You won’t need any courses to get started, because we make everything as intuitive as we can, and we keep on improving.

  • Intuitive interface with easy navigation
  • Easy to use even without learning or experience
Intuitive interface
Simple organizing

Simple organizing

Categories

Searching for articles can be made even easier when you can put them into categories. LiveAgent lets you do so, and you can create as many custom categories as you need to organize your articles accordingly. As a result, your customers and agents won’t get lost in the content and they will be able to find articles easily. 

  • Improve sharing of knowledge with categories
  • Make your articles easy to find with relevant topics

Worldwide reach

Don’t let language barriers stop you. LiveAgent’s knowledge base supports over 40 languages so you can provide support in whatever language you need. Improve customer satisfaction and make your knowledge management multilingual to reach more customers in different countries.

  • Create knowledge base content in multiple languages
  • Reach more audiences with your knowledge bases
Worldwide reach
Multi-knowledge base

Multi-knowledge base

Do you require a solution for multiple businesses or would you like to separate articles for better management? We got your back. LiveAgent can support a multi-knowledge base. You can create as many as you need, and customize each of them. Now you can manage knowledge from multiple brands or businesses with one solution. 

  • Manage multiple external knowledge bases
  • Create multiple private knowledge bases for agents

User manuals

Articles

Editing articles is easy in our great article editor and you don’t have to abide to any constraints. Write naturally and easily with our fully featured editor and use quick article configuration to hide them or edit them in very short time. Create internal and external articles with minimal complications thanks to LiveAgent.

  • Write comprehensive articles and guides
  • Educate your customer support teams
User manuals
File support

File support

You don’t have to rely on just text when you’re creating content in LiveAgent. Add pictures, screenshots, photos, audio files, or even video files into your articles at any time. Attachments are great for enriching your articles with content and bringing attention to the important things.

  • Add attachments of many types to articles
  • Enhance your articles with pictures, videos, or voice
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Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial
  • ✓ No setup fee
  • ✓ Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time

Improve with flexible knowledge management software

Improve your business in all important aspects and start meeting customer expectations with the right knowledge base solution.

Gain an advantage

A majority of companies focus their customer service teams strictly on direct support. Get ahead with knowledge base management software and provide the right resources for customer self-service.

  • Get ahead with a fantastic knowledge base support
  • Improve your business with better customer service
Chart

1%

of companies use knowledge bases

Don’t skimp on self-service and gain an edge over the competition with a knowledge base for your customer base. Give your customers a reliable self help option

Meet expectations

Customers expect relevant answers without the need to contact a customer support team. Our search functionality can help you provide instant answers, and decrease the number of customer queries.

  • Increase customer satisfaction with a knowledge base
  • Provide instant answers and decrease ticket loads
Chart

66%

of customers prefer self-service

The majority of customers try to solve their issues on their own before contacting customer support. Improve their satisfaction by providing powerful self-support tools.

Create customer loyalty

The majority of knowledge base visitors turn into paying customers thanks to plenty of knowledge base articles. Broaden your customer base with effective knowledge base software.

  • Attract more customers with informational content
  • Increase your return on investment and earnings
Chart

90%

of customers come from knowledge bases

Knowledge base articles can help you get more customers and increase customer retention thanks to helpful and knowledgeable advice

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Knowledge base software is crucial for businesses to centralize and distribute information. It improves productivity, reduces operational costs, and helps acquire and retain clients. When choosing a software, consider needs, features, scalability, vendor support, and pricing.

Are you looking for a free customer management software? Have a look at LiveAgent's benefits and find out if it suits you or sign up for a free account.

Looking for free customer management software?

Create a free knowledge base to provide customers with useful articles. Customize it to match your branding. LiveAgent's customer service software is free, with the option to switch to a paid plan for extra features. LiveAgent is used by companies like Huawei, BMW, and O2. It offers a fast live chat widget and a ticketing system. The free plan has limitations, but the paid plan offers more features.

If you're looking for a free knowledge base, LiveAgent can hook you up with one free of charge. Have a look at our help desk and find out more.

Looking for a free knowledge base software?

LiveAgent offers comprehensive customer service software, including live chat, ticketing, and knowledge base features. It provides customizable solutions for businesses, improving customer support and satisfaction. With a free plan and paid options, it caters to various needs and offers 24/7 support.

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