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Looking for a Jira alternative?

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Help desk software comparison
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Home | Jira alternative

Fed up with your help desk software?

Are you looking for a new way to track customer issues? LiveAgent is the ultimate help desk solution for your business.

A reliable ticket system, coverage of a large number of communication channels, useful features and integrations make LiveAgent the right choice.

  • Crozdesk - Customer service software leader 2023
  • Software Advice - Front Runner for Help Desk Software 2023
  • LiveAgent Sourceforge leader for winter 2023 badge
  • Capterra Best Value 2022 award badge

Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Jira vs LiveAgent at a glance

Features Liveagent
Try the best customer support alternative for free! No credit card required.
Jira
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Jira offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Jira doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Jira doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Jira offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Jira doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Jira offers a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Jira doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Jira doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Jira offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Jira doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Jira offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Jira offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Jira offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Jira doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Jira doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Jira offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Jira doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Jira doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Jira offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Jira doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Jira offers unlimited 24/7 support.
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Powerful Jira alternative

In case you want to provide support with a different and reliable tool, LiveAgent has got your back. Working as a powerful Jira and even ZenDesk alternative.

LiveAgent broadens your communication via multiple channels such as email, live chat, social media (Facebook, Twitter and Instagram), call center and knowledge base. Why settle for less?

Get social

People are getting more social online every day, so it’s important to provide support via social media, not just traditional channels.

LiveAgent is proud to be one of the few help desk solution that cover not just Facebook, Twitter and Instagram but also Viber and WhatsApp. LiveAgent covers a large number of channel, so you don’t have to reach out to them separately. Provide better support with LiveAgent.

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Everything for a great price

Get all the best tools and features for a great price. LiveAgent has three fair paid plans that are packed with everything you need to provide better support. 

All you have to do is pick the one that suits you the best. See our paid plans and find out more.

Compare plans

See why companies switch to LiveAgent

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Compare us to different software

Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.

3CX AirCall BirdEye Birdseed Bitrix24 CallHub CallPage Channels Chaport Crisp ConnectWise Customerly Dashly Desk.com Dixa Drift Extend Freshdesk Front Genesys Gist Gmail Gorgias Groove HappyFox HelpShift Helprace HelpScout HelpCrunch Hesk Hiver HubSpot Service Hub Intercom Jira Kayako Kustomer LeadDesk LiveCall LiveChat LiveHelpNow LivePerson Lucep Novocall Olark OneDesk osTicket OTRS Outlook PureChat Qonvo Rocket.Chat Samanage SmartsUpp SolarWinds SpiceWorks SysAid SupportBee Tawk TeamSupport Teamwork Desk Userlike Verloop Vision Vocalcom Zendesk Zendesk Talk Zoho Desk Zopim

FAQ

How does LiveAgent compare to Jira?

LiveAgent offers the following extra features over Jira: live chat, call center, Facebook integration, Instagram integration, Viber integration, unlimited chat buttons, and a knowledge base.

What are the extra benefits of using LiveAgent over Jira?

The extra benefits of using LiveAgent over Jira include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

Related Resources to Jira alternative
Liveagent is the ultimate customer service solution with coverage of all relevant channels, reliable ticket system and a fair price tag. Besides a powerful live chat, liveagent offers you other great tools, over 175 features and more than 40 integrations to help you provide the best possible customer support. Liveagent has three great paid plans that will not ruin your budget.

Zopim alternative - LiveAgent

LiveAgent is suggested as the best alternative to Zopim for businesses looking for better live chat software. With coverage of all relevant channels and reliable ticket system, it offers a fair price tag and 24/7 customer service. The company offers a 7 or 30-day free trial with no credit card required and the option to use a company email for a longer trial period.

Don't go crazy looking for an alternative to Channels. Now have a look at LiveAgent and its omnichannel support, tools, and features.

Channels alternative - LiveAgent

LiveAgent is marketed as the best alternative to Channels for customer support. The platform offers various communication channels, including email, live chat, and social media. Users can also benefit from a knowledge base to provide customers with more information. The pricing is affordable, and there is no setup fee or credit card required for a 14-day free trial. Switching to LiveAgent is simple, and the platform is used by various companies worldwide.

Liveagent is the ultimate omnichannel solution for your company. Take advantage of 175+ features and 40+ integrations and great tools today.

Customerly alternative - LiveAgent

LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.

LiveAgent is more cost-effective when compared to other help desk solutions and it has more than 175 help desk features and over 40 integrations. See more.

LiveHelpNow alternative - LiveAgent

LiveAgent is presented as the best alternative to LiveHelpNow in the market, offering no setup fee, customer service 24/7, and no credit card required. They provide support via important communication channels such as email, live chat, social media, call center support, and knowledge base. LiveAgent offers a 7 or 30-day free trial with no credit card required, and users can use their company email to get a 30-day free trial. Overall, LiveAgent offers a simpler and more efficient solution for help desk software.

Your search for a OneDesk alternative is over. Switch to LiveAgent and get a multi-channel ticketing system that also supports social media.

OneDesk alternative - LiveAgent

LiveAgent is touted as the best alternative to OneDesk in the market. There are no setup fees, round-the-clock customer service, and no requirement for a credit card or commitment. LiveAgent is an easy-to-use solution that assists you in managing any customer inquiries. You can support your customers from a single platform servicing email, live chat, call center, customer portal and social media. Try it for 14 days for free.

Take your help desk to the next level with email, live chat, social media, call center and knowledge base all within one software.

Lucep alternative - LiveAgent

LiveAgent is presented as the best alternative to Lucep for customer support. It offers multiple communication options such as email, live chat, social media, call center and knowledge base. There is a free trial available and no credit card is required to sign up.

LiveAgent is a great alternative if you want to get more options for communicating with your customers. Switch from CallPage to LiveAgent now.

CallPage alternative - LiveAgent

LiveAgent is a CallPage alternative that offers more customer communication options including email accounts, live chat, social media support, and knowledge base for a fair price. They also provide a 7 or 30-day free trial without requiring a credit card.

Looking for ConnectWise alternative? Discover LiveAgent's great ticketing system backed up by amazing features and integrations.

ConnectWise alternative - LiveAgent

LiveAgent is being promoted as the best alternative to ConnectWise for support ticketing. They offer 24/7 customer service, no setup fees or credit card required, and the ability to handle requests from multiple communication channels. They also offer free trials of 7 or 30 days. Switching to LiveAgent can provide better customer service and more options for support.

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