Looking for a Jira alternative?
Are you looking for a new way to track customer issues? LiveAgent is the ultimate help desk solution for your business.
A reliable ticket system, coverage of a large number of communication channels, useful features and integrations make LiveAgent the right choice.
4 reasons why companies switch to LiveAgent
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Powerful Jira alternative
In case you want to provide better support, LiveAgent has got your back.
LiveAgent broadens your communication via multiple channels such as email, live chat, social media (Facebook, Twitter and Instagram), call center and knowledge base. Why settle for less?
People are getting more social online every day, so it's important to provide support via social media, not just traditional channels.
LiveAgent is proud to be one of the few help desk solution that cover not just Facebook and Twitter but also Instagram. Furthermore we are working on integrating Viber into our software. LiveAgent covers a large number of channel, so you don't have to reach out to them separately. Provide better support with LiveAgent
Everything for a great price
Get all the best tools and features for a great price. LiveAgent has three fair paid plans that are packed with everything you need to provide better support.
All you have to do is pick the one that suits you the best. See our paid plans and find out more.
See why companies switch to LiveAgent
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
Looking for a better helpdesk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.