Valuable in every single industry

Discover how LiveAgent improves your telecoms business.

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Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

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Helpdesk software for Marketing industry

Don’t hesitate when the opportunity calls! Answer it with LiveAgent – the most reviewed and #1 rated help desk software for SMB in 2019.

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Improve your marketing efforts with LiveAgent

Go omnichannel

Give your customers the freedom to contact you on any channel they like– whether it’s live chat, email, the phone, or social media.

Boost conversions

Boost your conversions by 26% by taking advantage of website visitor monitoring, real-time chat, and proactive chat invitations.

Create a memorable CX

Show your customers that you care by providing personalized, knowledgeable, and quick support.

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Convert strangers to customers

Build on the momentum you created with that amazing marketing campaign and convert strangers & visitors into future leads & customers. Use the potential of help desk software – especially live chat & knowledge base – to give them space to ask questions and get the answers.

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Improve your conversions

Placing real-time live chat on your website can prove as one of the game changers for your business. Providing human connection can increase your conversion rates, build bigger base of loyal customers, grow your business and also increase your revenue.

Give customers freedom to choose

Lead nurturing and brand advocacy should play crucial role at your marketing department. Taking care about existing customers is much easier than gathering new ones. Give your customers different options of reaching you and forget about the regular, ol’ fashioned mails. Connect with them with LiveAgent for marketing leaders.

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Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on marketing and telecommunications.

Related Articles to Marketing & Telecommunications

Help desk software

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

Customer experience

All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience.

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Established telecommunications companies like Mixvoip, Telcowise, 3CX, LCRcom, and many others offer a wide range of VoIP and cloud communication solutions for businesses. They provide services such as virtual phone numbers, call center solutions, time tracking applications, CRM software, and integrations with popular platforms like Google, PayPal, and WooCommerce. These companies cater to the communication needs of small to large enterprises, offering quality and reliable telephony services.

LiveAgent customer communication management software will provide personalized, quick, and knowledgeable service to your customers. Try it for free.

Your customer communication management software at first glance.

In 2019, 41% of consumers switched companies due to poor personalization, while 48% spent more when their experience was personalized. Moreover, 74% of people disliked irrelevant content. To meet customer expectations, companies need customer communication management software that delivers personalized and relevant communications. LiveAgent's software unifies contact channels and ensures cross-channel consistency, enabling highly personalized customer experiences.

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

Help desk software

LiveAgent adapts to different business models, providing customer support. It offers features like ticketing, live chat, CRM integration, and reporting. When choosing help desk software, consider support quality, scalability, limitations, collaboration options, and integrations. Top providers include LiveAgent, Spiceworks, Help Scout, Zoho Desk, Jira Service Management, Freshservice, and Freshdesk.

Improve conversion rates by tweaking aspects of your customer support strategy such as implementing live chat and providing real-time support.

Increase conversion rates with LiveAgent

To win over customers, it is vital to value their time and be familiar with their past purchases and interactions. To increase conversions, simplify the checkout process, offer omnichannel support, and provide real-time chat assistance. Don't create unnecessary steps, questions, or registration during the checkout. Use FAQs and self-service options to support customers. Remember, customers can easily find alternatives, avoid giving them a reason to leave.

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