Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Give your customers the freedom to contact you on any channel they like– whether it’s live chat, email, the phone, or social media.
Boost your conversions by 26% by taking advantage of website visitor monitoring, real-time chat, and proactive chat invitations.
Show your customers that you care by providing personalized, knowledgeable, and quick support.
Build on the momentum you created with that amazing marketing campaign and convert strangers & visitors into future leads & customers. Use the potential of help desk software – especially live chat & knowledge base – to give them space to ask questions and get the answers.
Placing real-time live chat on your website can prove as one of the game changers for your business. Providing human connection can increase your conversion rates, build bigger base of loyal customers, grow your business and also increase your revenue.
Lead nurturing and brand advocacy should play crucial role at your marketing department. Taking care about existing customers is much easier than gathering new ones. Give your customers different options of reaching you and forget about the regular, ol’ fashioned mails. Connect with them with LiveAgent for marketing leaders.
Having help desk software is excellent for a marketing agency since it helps you gather information about your clients' needs, which will help you to provide stellar customer service.
LiveAgent is an advanced, affordable, and feature-rich help desk software that enables you to provide more efficient support as it is designed to handle cases from multiple channels in a single interface. It also automates many tasks, so your agents have more time to resolve issues.
Help desk software can provide your company with several benefits that will help your business run more efficiently. For example, the right help desk software can increase your company's customer satisfaction, make your customer support more efficient, and increase your agents' productivity.
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