Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Being able to swiftly and efficiently communicate with other market participants is an essential aspect of a trader’s life. The quality of the company’s customer support service is one of the main priorities for traders and is one of the leading factors in retention.
Build a community of traders and brokers with the help of LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020.
LiveAgent makes sure that not a moment goes wasted. A fully integrated help desk software enables streamlined communication to learn and discuss all things related to trade and market. The world of trade and exchange never rests. As one part of the world goes to sleep, the other is just waking up to the new possibilities. Hence, time is of the essence in the trading world. Being idle can result in significant losses in revenue.
Passing data through the machine...
Extend an invitation for more streamlined communication with a personal touch and paint a picture of a company that genuinely cares in an industry that never sleeps.
Keep up with all your trade and exchange market demands under one roof. Dealing with experienced traders is challenging. Inform your trading partners in a heartbeat or react to various social events at lightning speed, regardless of the communication channel. With over 180 help desk features and over 40 integrations, you can understand your traders’ requirements and the best 24/7 customer service possible. Not to mention the 40+ languages integration and customization of special letters and letter accents to overcome the language barrier and comfortably trade globally, regardless of market language.
Consolidate all your communication channels into one unified inbox accessible to all using LiveAgent’s support ticketing system. Any email, chat, call, or social media post you receive transforms into tickets for better management and monitoring. Say goodbye to overworked customer support. Assign the optimal load of tickets to individual agents or departments by setting clear rules and SLA for ticket distribution and optimal time restricted conditions. Sort the issues of your customer in a short time frame. From small issues to complex, nothing gets unnoticed due to the reliable ticketing system.
Implementing live chat can significantly change the dynamics of your working relationship with your clients. Put your skills and knowledge on display in real-time while maintaining a professional approach. With an integrated feature of multiple chats going on simultaneously, you won’t leave your customers hanging. The highlight is that no matter how many chats are live concurrently, it is still more cost-effective than using a phone service. The bonus is an improved average response time.
Establish a strong social media presence with LiveAgent. Connect with your forex followers through multiple social media platforms. LiveAgents allows simple and effective integration of major social media platforms like Facebook, Twitter, and Instagram. Without the need to switch between the accounts, you will be able to monitor and reply to all of your followers’ comments and messages and engage with new potential traders to add to your online community.
Traders that are short on time can get instant answers to all their questions using our customizable knowledge base and FAQ platforms. Using the built-in WYSIWYG editor, you will be able to style your articles’ content and structure according to your market preferences.
Are you receiving a large volume of inquiries through your communication channels? Is it difficult to sort out all the messages? Tags will help you become better organized and efficient. You can manually or automatically assign an unlimited amount of various tags to specific tickets and then apply filters for a quicker search. You can then run a report in LiveAgent for particular tags and modify your planned business strategy based on the outcome of the report. Tags provide you with another option to customize your workplace as per your preferences.
With LiveAgent, you won’t have to waste valuable time. Instead, you can focus all your efforts on providing complete and attentive customer support to each customer. Compare our omnichannel solution with the alternative market providers.
See our success stories and testimonials and discover the positive impact of the implementation of help desk software on accounting & legal industry
Happily been using the software for a while now. Also, LiveAgent has helped us increase our users’ satisfaction and revenue. Easy of use: The user interface is intuitive and super easy to learn even for none tech-geeks. We are able to use it on many of our websites each with their own KB, Forums, and Ideas/Suggestions sharing. Needed a system that was easy to use and with the ability to connect to multiple channels.
The financial industry is evolving at a rapid pace. To meet all your customer demands, invest in a software plan that won’t break your company’s budget.
Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Help desk software can be used by forex businesses to manage their customer service. For instance, help desk software can help forex businesses organize incoming and outgoing calls, emails, chats, social media requests, and more.
LiveAgent provides the following benefits for forex businesses: improved workflow, improved customer experience, team communication, customer satisfaction, and reduced churn rate.
Need to improve your marketing reputation?
Investing in help desk software can improve a company's marketing efforts by managing customer queries and social media comments efficiently. LiveAgent offers a 7 or 30-day free trial with no setup fee and 24/7 customer service. A good first impression online can also benefit marketing and sales, but it requires the right tools.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Helpdesk software for Banking industry
LiveAgent is a help desk software recommended for banking and insurance industries. It offers a 14-day free trial with no setup fee and 24/7 customer service. The software can increase advocacy, improve response times and reduce ticket volume. It contains a knowledge base and automated ticket routing. LiveAgent also invests in providing customers with class-leading help desk.
Helpdesk software for HR industry
LiveAgent offers a helpdesk software for the HR industry that can improve customer experience, response times, and decrease ticket volume. The software is user-friendly and offers a free trial with no setup fees and 24/7 customer service. Start a trial with a free email for 7 or 30 days with a company email.
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