Help desk software for eGaming and eSports
Driven by consumer demand, technology innovation, and new distribution strategies, gaming and eSport markets are rapidly growing. They’re transforming from a niche industry into a mainstream form of entertainment all around the world.
With LiveAgent help desk software, key eGaming and eSports industry players – including game developers and publishers, streaming companies, team owners, and influencers – can level up their customer support, enhance the experience for their player communities, improve user communications and gain a competitive advantage.
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What is eGaming and eSports?
eGaming and eSports are usually defined in a very similar way and the two terms often overlap. eSports (also known as electronic sports, e-sports, or competitive gaming) are organized multiplayer video game competitions between professional players, while eGaming (electronic gaming, or e-gaming) happens outside of officially sanctioned competitions and serves purely entertainment purposes.
Powered by the millennial generation, the eSports and eGaming industry has seen tremendous growth over the recent years. According to the Global Esports Market Report, global eSports revenues will grow to $1.1 billion in 2020, while the total eSports audience will increase to 495.0 million people. The Esports Ecosystem Report also revealed that the global eSports market is predicted to surpass US$1.5 billion by 2023.
How can eGaming and eSports businesses benefit from help desk software?
All user queries in one place
Bring all your support requests to a single place– regardless of the channel they came from. Manage them quickly, easily, and efficiently.
Improved customer support
With multiple automation and team collaboration features, no support issues will be overlooked or unresolved.
Increased ticket deflection
Enable users to find answers to their questions and resolve support issues on their own 27/4 with extensive self-service capabilities.
Enhanced user engagement
Increase engagement by getting users involved in customer forums where they can interact with other peers and exchange experiences.
Deliver excellent service as a part of the gaming experience
Manage your player communities effortlessly and provide excellent user support with a powerful help desk software solution for eGaming and eSports industries.
Multichannel user support
Regardless of the channels players use to reach out to customer support – email, voice, web forms, live chat, or social media – all support requests will be automatically transferred into tickets, and safely stored in a universal inbox. All tickets are easily accessible from a single dashboard to make them easier to manage by your help desk team.
Powerful ticketing features
To ensure quick and efficient ticket resolution, LiveAgent offers a full range of robust ticket management features, including smart ticket distribution options, workflow automation, canned responses and templates, SLA management, team collaboration tools, easy responsibility management, collision detection, splitting and merging of tickets, built-in CRM with customer insights, reporting, analytics and much more.
Real-time live chat
Easily handle real-time support requests by enabling live chat. Provide players with immediate support on the go without interrupting their gaming experience. LiveAgent’s native live chat – with the fastest chat widget on the market – includes both common and unique features such as multiple chat routing options, proactive chat invitations, online visitor monitoring, and more.
Social media integrations
Easily integrate your social media pages with your help desk and stay in touch with users reaching out via social channels. LiveAgent seamlessly connects with Facebook, Twitter, and Instagram. The integrations allow you to monitor and reply to all your social media messages, comments, and mentions from your help desk admin panel without having to switch in between accounts.
Knowledge base and FAQs
Set up a knowledge base with FAQs to provide users with a powerful self-service resource where they can quickly and easily find the answers they are looking for. LiveAgent comes with sophisticated content publishing tools enabling you to effortlessly create helpful content and empower players to help themselves, even when your support team is not online.
Customer self-service portal
Enhance your user self-service experience with a comprehensive customer portal featuring a user forum where players can interact and help each other, share gaming tips and tricks, as well as their own experiences. You can also enable a feedback and suggestion collection to gain insights on players’ opinions, preferences, and expectations.
More help desk features to improve user support and keep your team productive
Streamline every support request into an effortless workflow for your team while creating a personalized support experience for your users.
Automatically distribute tickets based on your pre-defined rules to ensure users are always connected to the right agents. Read more…
Reply to requests faster and support multiple users simultaneously with pre-defined answers and templates. Read more…
Create and customize multi-branded support portals each with its own unique design, settings, and content. Read more…
Enable a search widget that automatically generates real-time suggestions of related content in your knowledge base. Read more…
Install native Android or iOS applications to answer user queries while you are away from your office desk. Read more…
Let your users and support agents use their native language. LiveAgent currently supports 40+ languages. Read more…
What makes our help desk software the right choice?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Choose a plan that suits your business best
Some of the key eSports and eGaming industry players are already getting benefits from using LiveAgent help desk ticketing software. Why not join them? Choose from 4 different plans – including a free one – with simple and transparent pricing. Pay as you go, no fixed contracts or hidden fees, downgrade or upgrade your plan whenever you need it.
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For Small Businesses and Professional Marketers
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For Small Businesses and Professional Marketers
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