Help desk software for eGaming and eSports

Driven by consumer demand, technology innovation, and new distribution strategies, gaming and eSport markets are rapidly growing. They’re transforming from a niche industry into a mainstream form of entertainment all around the world. 

With LiveAgent help desk software, key eGaming and eSports industry players – including game developers and publishers, streaming companies, team owners, and influencers – can level up their customer support, enhance the experience for their player communities, improve user communications and gain a competitive advantage.

Multichannel user support

Regardless of the channels players use to reach out to customer support – email, voice, web forms, live chat, or social media – all support requests will be automatically transferred into tickets, and safely stored in a universal inbox. All tickets are easily accessible from a single dashboard to make them easier to manage by your help desk team.

Powerful ticketing features

To ensure quick and efficient ticket resolution, LiveAgent offers a full range of robust ticket management features, including smart ticket distribution options, workflow automation, canned responses and templates, SLA management, team collaboration tools, easy responsibility management, collision detection, splitting and merging of tickets, built-in CRM with customer insights, reporting, analytics and much more.

Real-time live chat

Easily handle real-time support requests by enabling live chat. Provide players with immediate support on the go without interrupting their gaming experience. LiveAgent’s native live chat – with the fastest chat widget on the market – includes both common and unique features such as multiple chat routing options, proactive chat invitations, online visitor monitoring, and more.

Social media integrations

Easily integrate your social media pages with your help desk and stay in touch with users reaching out via social channels. LiveAgent seamlessly connects with Facebook, Twitter, and Instagram. The integrations allow you to monitor and reply to all your social media messages, comments, and mentions from your help desk admin panel without having to switch in between accounts.

Knowledge base and FAQs

Set up a knowledge base with FAQs to provide users with a powerful self-service resource where they can quickly and easily find the answers they are looking for. LiveAgent comes with sophisticated content publishing tools enabling you to effortlessly create helpful content and empower players to help themselves, even when your support team is not online.

Customer self-service portal

Enhance your user self-service experience with a comprehensive customer portal featuring a user forum where players can interact and help each other, share gaming tips and tricks, as well as their own experiences. You can also enable a feedback and suggestion collection to gain insights on players’ opinions, preferences, and expectations.