Driven by consumer demand, technology innovation, and new distribution strategies, gaming and eSport markets are rapidly growing. They’re transforming from a niche industry into a mainstream form of entertainment all around the world.
With LiveAgent help desk software, key eGaming and eSports industry players – including game developers and publishers, streaming companies, team owners, and influencers – can level up their customer support, enhance the experience for their player communities, improve user communications and gain a competitive advantage.
eGaming and eSports are usually defined in a very similar way and the two terms often overlap. eSports (also known as electronic sports, e-sports, or competitive gaming) are organized multiplayer video game competitions between professional players, while eGaming (electronic gaming, or e-gaming) happens outside of officially sanctioned competitions and serves purely entertainment purposes.
Powered by the millennial generation, the eSports and eGaming industry has seen tremendous growth over the recent years. According to the Global Esports Market Report, global eSports revenues will grow to $1.1 billion in 2020, while the total eSports audience will increase to 495.0 million people. The Esports Ecosystem Report also revealed that the global eSports market is predicted to surpass US$1.5 billion by 2023.
Monitor your website visitor’s behavior and reach out to them proactively. Answer any questions they may have and secure new deals.
Decrease the number of incoming support tickets by providing a comprehensive self-support portal that’s accessible 24/7/365.
Grow your online community by creating community forums that empower your customers to lead discussions and pose questions.
Manage your player communities effortlessly and provide excellent user support with a powerful help desk software solution for eGaming and eSports industries.
Regardless of the channels players use to reach out to customer support – email, voice, web forms, live chat, or social media – all support requests will be automatically transferred into tickets, and safely stored in a universal inbox. All tickets are easily accessible from a single dashboard to make them easier to manage by your help desk team.
To ensure quick and efficient ticket resolution, LiveAgent offers a full range of robust ticket management features, including smart ticket distribution options, workflow automation, canned responses and templates, SLA management, team collaboration tools, easy responsibility management, collision detection, splitting and merging of tickets, built-in CRM with customer insights, reporting, analytics and much more.
Easily handle real-time support requests by enabling live chat. Provide players with immediate support on the go without interrupting their gaming experience. LiveAgent’s native live chat – with the fastest chat widget on the market – includes both common and unique features such as multiple chat routing options, proactive chat invitations, online visitor monitoring, and more.
Easily integrate your social media pages with your help desk and stay in touch with users reaching out via social channels. LiveAgent seamlessly connects with Facebook, Twitter, and Instagram. The integrations allow you to monitor and reply to all your social media messages, comments, and mentions from your help desk admin panel without having to switch in between accounts.
Set up a knowledge base with FAQs to provide users with a powerful self-service resource where they can quickly and easily find the answers they are looking for. LiveAgent comes with sophisticated content publishing tools enabling you to effortlessly create helpful content and empower players to help themselves, even when your support team is not online.
Enhance your user self-service experience with a comprehensive customer portal featuring a user forum where players can interact and help each other, share gaming tips and tricks, as well as their own experiences. You can also enable a feedback and suggestion collection to gain insights on players’ opinions, preferences, and expectations.
Streamline every support request into an effortless workflow for your team while creating a personalized support experience for your users.
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Some of the key eSports and eGaming industry players are already getting benefits from using LiveAgent help desk ticketing software. Why not join them? Choose from 4 different plans – including a free one – with simple and transparent pricing. Pay as you go, no fixed contracts or hidden fees, downgrade or upgrade your plan whenever you need it.
LiveAgent improves marketing by providing a complete overview of services and communication channels, reducing lost tickets, and improving productivity levels with automation rules and a built-in CRM. It also offers a hybrid ticket stream to track customer interactions across different channels. The platform integrates with social media channels like Facebook, Twitter, Instagram, and Viber.
Customer service is crucial for businesses. Agents must be knowledgeable and understanding, making customers feel valued. Metrics like CSAT and NPS help measure satisfaction and identify areas for improvement. Aim for a CSAT score of 80% or higher.
LiveAgent is reliable customer service software that improves reputation and productivity with automation rules and a built-in CRM. It offers personalized experiences, live chat, and integrates with social media. Trusted by companies like NASCAR and Forbes.
LiveAgent is a reliable option for improving customer relationships and communication. It offers various features and integrations for businesses.
LiveAgent is a reliable customer service software used by companies like NASCAR and Forbes. It offers features like ticketing, live chat, and integration with social media. Improve your customer service with LiveAgent's personalized experiences and automation rules.
LiveAgent is a highly recommended customer support tool that improves communication and increases customer satisfaction and sales.
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