Valuable in every single industry

Discover how LiveAgent improves your eSports business.

Used by
Forbes logo
airbus logo
Nascar logo

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

Help desk software for eGaming and eSports

Driven by consumer demand, technology innovation, and new distribution strategies, gaming and eSport markets are rapidly growing. They’re transforming from a niche industry into a mainstream form of entertainment all around the world. 

With LiveAgent help desk software, key eGaming and eSports industry players – including game developers and publishers, streaming companies, team owners, and influencers – can level up their customer support, enhance the experience for their player communities, improve user communications and gain a competitive advantage.

  • Capterra shortlist 2024 badge
  • GetApp Category Leader 2024 badge
  • SoftwareAdvice Front Runner 2024 badge
video game controller headphones boy and girl

What is eGaming and eSports?

eGaming and eSports are usually defined in a very similar way and the two terms often overlap. eSports (also known as electronic sports, e-sports, or competitive gaming) are organized multiplayer video game competitions between professional players, while eGaming (electronic gaming, or e-gaming) happens outside of officially sanctioned competitions and serves purely entertainment purposes.

Powered by the millennial generation, the eSports and eGaming industry has seen tremendous growth over the recent years. According to the Global Esports Market Report, global eSports revenues will grow to $1.1 billion in 2020, while the total eSports audience will increase to 495.0 million people. The Esports Ecosystem Report also revealed that the global eSports market is predicted to surpass US$1.5 billion by 2023.

How can eGaming and eSports businesses benefit from help desk software?

Improve your support

Monitor your website visitor’s behavior and reach out to them proactively. Answer any questions they may have and secure new deals.

Reduce ticket volumes

Decrease the number of incoming support tickets by providing a comprehensive self-support portal that’s accessible 24/7/365.

Boost engagement

Grow your online community by creating community forums that empower your customers to lead discussions and pose questions.

Deliver excellent service as a part of the gaming experience

Manage your player communities effortlessly and provide excellent user support with a powerful help desk software solution for eGaming and eSports industries.

social notifications - illustration

Multichannel user support

Regardless of the channels players use to reach out to customer supportemail, voice, web forms, live chat, or social media – all support requests will be automatically transferred into tickets, and safely stored in a universal inbox. All tickets are easily accessible from a single dashboard to make them easier to manage by your help desk team.

Powerful ticketing features

To ensure quick and efficient ticket resolution, LiveAgent offers a full range of robust ticket management features, including smart ticket distribution options, workflow automation, canned responses and templates, SLA management, team collaboration tools, easy responsibility management, collision detection, splitting and merging of tickets, built-in CRM with customer insights, reporting, analytics and much more.

Create Ticket in LiveAgent
quick quality customer service through live chat

Real-time live chat

Easily handle real-time support requests by enabling live chat. Provide players with immediate support on the go without interrupting their gaming experience. LiveAgent’s native live chat – with the fastest chat widget on the market – includes both common and unique features such as multiple chat routing options, proactive chat invitations, online visitor monitoring, and more.

Social media integrations

Easily integrate your social media pages with your help desk and stay in touch with users reaching out via social channels. LiveAgent seamlessly connects with Facebook, Twitter, and Instagram. The integrations allow you to monitor and reply to all your social media messages, comments, and mentions from your help desk admin panel without having to switch in between accounts.

How to Utilize your Instagram Plugin in LiveAgent | Live Agent04:04Youtube video: How to Utilize your Instagram Plugin in LiveAgent
Live Agent
LiveAgent knowledge base

Knowledge base and FAQs

Set up a knowledge base with FAQs to provide users with a powerful self-service resource where they can quickly and easily find the answers they are looking for. LiveAgent comes with sophisticated content publishing tools enabling you to effortlessly create helpful content and empower players to help themselves, even when your support team is not online.

Customer self-service portal

Enhance your user self-service experience with a comprehensive customer portal featuring a user forum where players can interact and help each other, share gaming tips and tricks, as well as their own experiences. You can also enable a feedback and suggestion collection to gain insights on players’ opinions, preferences, and expectations.

woman behind computer organizing support documentation

More help desk features to improve user support and keep your team productive

Streamline every support request into an effortless workflow for your team while creating a personalized support experience for your users.

customer filter - illustration
Automatically distribute tickets based on your pre-defined rules to ensure users are always connected to the right agents. Read more about ticket routing.
IT ticketing system - Canned responses in LiveAgent
Reply to requests faster and support multiple users simultaneously with pre-defined answers and templates. Read more about canned messages.
woman designing website
Create and customize multi-branded support portals each with its own unique design, settings, and content.Read more about multi knowledge base.
customer FAQ - illustration
Enable a search widget that automatically generates real-time suggestions of related content in your knowledge base. Read more about search widgets.

Install native Android or iOS applications to answer user queries while you are away from your office desk.
connected world map
Let your users and support agents use their native language. LiveAgent currently supports 40+ languages. Read more about multilingual support.

What makes our help desk software the right choice?

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020. 

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Choose a plan that suits your business best

Some of the key eSports and eGaming industry players are already getting benefits from using LiveAgent help desk ticketing software. Why not join them? Choose from 4 different plans – including a free one – with simple and transparent pricing. Pay as you go, no fixed contracts or hidden fees, downgrade or upgrade your plan whenever you need it.

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Related Articles to Customer service software for eGaming & eSports industry

Help desk software

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

The top 15 help desk software for small business owners

The TEXT discusses the importance of effective communication in marketing strategies to reach and engage with target audiences. It emphasizes the use of clear, concise, and compelling messaging to convey the brand's message and connect with consumers on a deeper level. Additionally, it highlights the significance of understanding the needs and preferences of the target market to tailor marketing efforts accordingly. Overall, the TEXT emphasizes the critical role of communication in successful marketing campaigns.

Learn and implement these 15 Best Help Desk Practices such as; Help Desk Metrics to provide even more stellar customer service.

Help desk best practices

Implementing IT help desk software can streamline customer support operations. Choosing the right help desk software, enabling a single point of contact, automating processes, incorporating service level agreements, and creating dedicated help desk groups are among the best practices to improve performance. Multi-tier architecture, canned responses, ensuring enough employee capacity, providing a customer self-service portal, building an extensive knowledge base, leveraging help desk analytics, setting up third-party integrations, providing employee training, performing regular customer satisfaction surveys, and taking care of the help desk team are also essential for effective customer service. LiveAgent offers help desk software for businesses of all sizes.

Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon.

Ticketing software

LiveAgent is a ticketing software that transforms customer communication into tickets for better convenience and task management. It empowers support teams with a variety of tools and features, improving customer satisfaction and sales. Testimonials from satisfied clients highlight its effectiveness and ease of use. However, the starting cost per agent per month may be high for smaller companies. Overall, it is recommended for large businesses due to its purpose-built B2B ticket management and customer self-service portal.

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

Help desk software

LiveAgent adapts to different business models, providing customer support. It offers features like ticketing, live chat, CRM integration, and reporting. When choosing help desk software, consider support quality, scalability, limitations, collaboration options, and integrations. Top providers include LiveAgent, Spiceworks, Help Scout, Zoho Desk, Jira Service Management, Freshservice, and Freshdesk.

What is a help desk? Explore the definition, benefits, differences, and functions for efficient customer support.

Help desk: Definition, Benefits, Functions & more

Improve helpdesk support by personalizing customer interactions, focusing on active listening, and offering creative solutions. Helpdesk agents need strong communication skills and product knowledge. A helpdesk is a software tool for managing customer inquiries and support requests through various channels like email and live chat. It is used by businesses across all industries to improve customer service and satisfaction.

You will be
in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

Schedule a demo

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Close
Schedule a demo
Schedule a one-on-one call
  • How to achieve your business goals with LiveAgent
  • Tour of the LiveAgent so you can get an idea of how it works
  • Answers to any questions you may have about LiveAgent
Schedule a demo
Start Free Trial x