Social media support software
Bring all your social channels under one roof. LiveAgent instantly transforms DMs, public comments, and brand mentions into priority-sorted tickets.
Optimized social media support
Connect your social media channels with LiveAgent and organize all customer service requests in one reliable solution. The LiveAgent ticketing system allows you to manage tickets from Facebook, Instagram, X, Viber, WhatsApp and Telegram in one convenient place.
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Let LiveAgent handle your social media messages
Connect accounts from every popular social media platform and let LiveAgent handle your accounts
Social media
Handle customer queries easily
- Keep your team focused in one place instead of juggling dozens of apps
- Cut down response times with automated message routing
- Connect new social media networks in just a few clicks
Turn social media into a growth engine
- Delight customers with lightning-fast, real-time responses
- Keep conversations organized with automated tags and priority queues
- Resolve complex issues faster using internal team collaboration tools
Efficient messaging
Facebook & Messenger
Connect your Facebook accounts to LiveAgent and manage all messages, comments, and likes from a single, organized inbox. No need to switch tabs. Customer messages and comments are automatically turned into tickets for faster, more efficient support with our Messenger integration.
- Answer to comments, posts and interact with content
- Like or delete comments
- Reply to Messenger messages via ticketing
Follow tweets
X
LiveAgent's X integration enables you to monitor all @mentions of your page or any #hashtags of your choice. Simply connect your X account with your LiveAgent dashboard and choose which hashtags and mentions you want to monitor. All monitored hashtags and mentions will be automatically converted into tickets.
- Track brand mentions and keywords
- Answer Tweets, comments, and mentions
Manage followers
Enable Instagram in LiveAgent and reply to any post, mention, comment you get. Increase your response time with a dedicated ticketing system and empower your customer service team with the right features.
- Turn your Instagram comments and mentions into organized tickets
- Keep a complete history of past customer interactions across all posts
Inbox texting
Viber
Bring one of the world's fastest-growing messaging channels directly into your support workflow. LiveAgent automatically converts your Viber conversations into organized, trackable tickets, so your team can handle high-volume text chats without missing a beat.
- Route incoming Viber chats to the right support agent instantly
- Send real-time replies without switching between different devices
Slack notifications
Slack
LiveAgent notifies you about any new customer tickets or changes in ticket statuses in Slack. Simply flick the switch in settings, and receive LiveAgent notifications in a dedicated Slack channel. This integration is highly customizable – you can specify what type of information you want to get and select rules for sending notifications to particular contacts or channels.
- Stay informed about your ticket activity in Slack
- Customize your Slack notifications about LiveAgent tickets
WhatsApp support
Our WhatsApp integration transforms incoming messages into organized tickets for faster resolution. Just connect your WhatsApp Business account to LiveAgent, and your team can instantly view, manage, and reply to customer conversations from a single dashboard.
- Connect with your customers on the world's most popular messaging app
- Automate conversations by routing WhatsApp chats to multiple active agents
Telegram support
Telegram
Integrating Telegram into LiveAgent is a simple way to let your customers reach you via Telegram. Connect your Telegram bot to LiveAgent and handle every message straight from your dashboard — no app switching, no missed chats.
- Turn Telegram chats into trackable support tickets instantly
- Manage all Telegram conversations without ever opening the app
Key features of LiveAgent social media support software
Make every conversation count.
Reach customers wherever they are with an omnichannel help desk and built-in call center.
Why support teams love our social media software
Each LiveAgent channel is supported by a variety of useful features to improve your workflow within one internal help desk software.
Personalize customer experiences
See how enterprise brands connect customer histories across every channel to improve their operations and outperform service delivery in no time.
Eliminate workflow inefficiencies
Explore specialized workflows tailored to your specific market to eliminate repetitive tabs, reduce overhead, and boost team efficiency.
Drive customer satisfaction
Read success stories from teams that brought multiple social profiles into one dashboard to achieve a 25% jump in customer satisfaction.
Why invest in social media support?
Take a look at some of the most important statistics about social media customer support and find out why you should utilize social media for customer support
- 63%
- Meet expectations rate
- 70%
- Increase in customer satisfaction
- 73%
- Improved customer loyalty rate
What our customers think
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“I have to say, I have never experienced such a professional customer approach.”
Andrej Ftomin
TAZAR Group
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
Pricing
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
