The perfect Shopify chat software.

Start offering real-time assistance to your shoppers today.

  • ✓ No setup fee    
  • Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Hello, I’m John, how may I help you?

I’d like to check my order status.

No problem, please provide me with your order ID.

My order ID is GQ34566

Best Live Chat for Shopify Stores

Deliver the feeling of a welcoming and friendly environment to your online store with LiveAgent’s chat software. Guide prospects through a sales funnel and clear all their questions or concerns instantly.

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  • LiveAgent badge - Captera shortlist 2023
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Stay in the moment

Connect with your customers in real-time directly on your Shopify online store. With a super fast and easy integration, you can start chatting instantly.

Live chat support benefits

Live chat has become a preferred communication platform for online shoppers while browsing and buying online. LiveAgent’s chat support offers remarkable benefits for your team to provide more efficient and personalized customer service.

Reduced volume of incoming tickets and requests

Increased engagement and sales rates

Improved effect on customer experience

All support channels under one roof

LiveAgent’s help desk software integrates with multiple communication channels and offers nearly 200 features.

Primary features

Create your chat button in any style you desire and place it anywhere on your website. Alternatively, you can choose an already pre-made button from our button gallery. Read more about chat button.
Answer all your customers’ questions, or offer them advice to make more informed decisions in real-time. Be prepared even before customers click send with a real-time typing-view. Read more about real-time chat.
Reach out and offer help to your online visitors by inviting them to live chat with an agent. Create your own or choose from our chat invitations gallery. Read more about live chat invitations.
Let your customers browse without interruption by offering an option for chat window docking. The chat window can be docked to the left or right side of the site. Read more about chat window docking.
Gain a comprehensive understanding of the amount of browsing website visitors, geographical location, or the type of URL they’re using. Manually assign available agents depending on the number of clients waiting in the queue to chat. Read more about chats overview.
View all previous chats, customer inquiries, data, and information. Apply tags to specific chats for a quicker search. Use collected data to solve issues. Read more about chat history.
Concentrate on and monitor online visitors’ interactions with your website and the time they spend browsing. Actively prepare for a chat by acquiring information on the prospect. Read more about visitor monitoring.
Set your chat distribution on a predefined route for max utilization and swift and precise communication. Read more about chat distribution.
Measure the impact of live chat and agents on conversions and revenue by tracking live chat sessions. Read more about chat tracking.
Instant messaging between teams or departments enables more effective internal communication. Start the conversation directly from a ticket or an ongoing chat. Read more about internal chat.

Over 30,000 businesses can't be wrong​

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

A very feature packed live chat solution

“Live chat works well, and I look forward to being able to chat in different languages with potential prospects.” 

The best results for money spent

LiveAgent is the most reviewed, and #1 rated help desk software for SMB in 2023. Stay connected with your customers on all communication channels, with additional features.

7 or 30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
Related Articles to Best live chat software for Shopify stores
Elevate customer engagement with live chat best practices. Explore tips and strategies for exceptional online interactions.

Mastering live chat best practices for exceptional customer service

Optimize live chat by training agents to be responsive, friendly, and professional. Use SLAs, co-browsing, and canned responses to enhance customer experience. Consider mobile-friendliness, ticketing systems, CRM integration, and post-chat surveys for improved service.

Get a perfect chats overview and see all visitors browsing your website on a map. Make your customer service better with LiveAgent. Read about it now.

Chats overview

Implementing live chat on your website with LiveAgent offers advanced chat tools, personalized support, and improved customer satisfaction.

The integration between TrackingTime and LiveAgent allows you to seamlessly track time spent on customer support tasks within LiveAgent.


TrackingTime is a time tracking app for project collaboration and measuring employee productivity. It offers integrations and precise time reports.

You can easily gather customer feedback via live chat by using customer satisfaction surveys. Take a look at these 7 benefits to learn more.

7 Benefits of using customer satisfaction surveys in live chat

Implementing CSAT surveys in live chat can help businesses gather purchasing signals, identify churn risks, and improve overall customer satisfaction. With CSAT scores, companies can target satisfied customers for reviews or referrals, while also addressing unhappy customers to prevent churn. Overall, using CSAT in live chat can provide valuable insights and enhance the customer experience.

Try out the best customer tracking software on the market. LiveAgent is consistently recognized as the best customer tracking tool for SMB's.

Make action at the right time with customer tracking software

"The TEXT provides insights into effective marketing strategies. It emphasizes the importance of understanding customer needs and creating compelling content."

Monitor the availability of your Agents. Try LiveAgent's feature - Agent availability. Get an overview when your agents are online. Read more about it.

Agent availability

LiveAgent is a customer service software company that offers various solutions, including VoIP phone systems, inbound call center software, and complaint management systems. The company provides support through demos and free trials and uses cookies on its website. LiveAgent also introduced a new feature to integrate with Slack, allowing businesses to receive notifications about their tickets and updates. The article also discusses aspects of customer service like agent roles, ticketing systems, and the comprehensive glossary of terms related to help desk software. Moreover, the article describes the Agent availability feature to monitor agent availability and generate reports to identify hard-working agents, which can be exported to a CSV file.

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