Start offering real-time assistance to your shoppers today.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Hello, I’m John, how may I help you?
I’d like to check my order status.
No problem, please provide me with your order ID.
My order ID is GQ34566
Best Live Chat for Shopify Stores
Deliver the feeling of a welcoming and friendly environment to your online store with LiveAgent’s chat software. Guide prospects through a sales funnel and clear all their questions or concerns instantly.
Stay in the moment
Connect with your customers in real-time directly on your Shopify online store. With a super fast and easy integration, you can start chatting instantly.
Live chat support benefits
Live chat has become a preferred communication platform for online shoppers while browsing and buying online. LiveAgent’s chat support offers remarkable benefits for your team to provide more efficient and personalized customer service.
Reduced volume of incoming tickets and requests
Increased engagement and sales rates
Improved effect on customer experience
All support channels under one roof
LiveAgent’s help desk software integrates with multiple communication channels and offers nearly 200 features.
Primary features
Over 30,000 businesses can't be wrong
See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.
A very feature packed live chat solution
“Live chat works well, and I look forward to being able to chat in different languages with potential prospects.”
The best results for money spent
LiveAgent is the most reviewed, and #1 rated help desk software for SMB in 2023. Stay connected with your customers on all communication channels, with additional features.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Mastering live chat best practices for exceptional customer service
Optimize live chat by training agents to be responsive, friendly, and professional. Use SLAs, co-browsing, and canned responses to enhance customer experience. Consider mobile-friendliness, ticketing systems, CRM integration, and post-chat surveys for improved service.
7 Benefits of using customer satisfaction surveys in live chat
Implementing CSAT surveys in live chat can help businesses gather purchasing signals, identify churn risks, and improve overall customer satisfaction. With CSAT scores, companies can target satisfied customers for reviews or referrals, while also addressing unhappy customers to prevent churn. Overall, using CSAT in live chat can provide valuable insights and enhance the customer experience.
Make action at the right time with customer tracking software
"The TEXT provides insights into effective marketing strategies. It emphasizes the importance of understanding customer needs and creating compelling content."
LiveAgent is a customer service software company that offers various solutions, including VoIP phone systems, inbound call center software, and complaint management systems. The company provides support through demos and free trials and uses cookies on its website. LiveAgent also introduced a new feature to integrate with Slack, allowing businesses to receive notifications about their tickets and updates. The article also discusses aspects of customer service like agent roles, ticketing systems, and the comprehensive glossary of terms related to help desk software. Moreover, the article describes the Agent availability feature to monitor agent availability and generate reports to identify hard-working agents, which can be exported to a CSV file.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
We’re available on multiple dates