Fully customizable FAQ software

Create an unlimited number of FAQs to reduce ticket loads today.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
Used by
Forbes logo
airbus logo
Nascar logo
Knowledge base software by LiveAgent

Leverage FAQ software to optimize your customer self-service experience

Self-service is rapidly becoming the first choice for a growing number of consumers when it comes to customer support. Research shows that 2 out of 3 consumers would rather look for answers themselves than talk to a customer service agent, making FAQs the most frequently used self-service option.

With LiveAgent’s help desk and FAQ software, you can empower your customers to find answers they are looking for on their own in a fast, efficient, and convenient way. 

  • SoftwareAdvice Front Runner 2024 badge
  • GetApp Category Leader 2024 badge
  • Capterra shortlist 2024 badge
  • SourceForge Spring leader 2024
questions illustration

What is FAQ software?

When multiple customers contact your support team over and over again with the same questions, it prevents agents from handling other issues and lowers their productivity. FAQ (frequently asked questions) software allows businesses to address the most common questions they regularly get from customers about their products or services and reduces the workload of customer support teams. It typically comes as a part of a more complex customer support platform.

Why FAQs are a powerful tool for your customer support strategy

FAQ software offers more than one way to organize, store, and display your organization’s knowledge to your customers. It benefits both customers and agents. Here’s how:

Get fewer repetitive questions

FAQs are an effective addition to your self-service features that help reduce the number of repetitive questions from customers, giving your support team more time to focus on more advanced issues.

Increase customer satisfaction

Over 70% of consumers prefer to look for answers to their questions on a company’s website instead of contacting customer support. A FAQ section enables them to find answers quickly and boosts satisfaction.

Enhance agent productivity

FAQ software can improve agent efficiency and productivity. Build an internal knowledge base for your support team and keep the important information easily accessible in one place.

Help your customers help themselves with LiveAgent’s FAQ and knowledge base software

Set up a comprehensive knowledge base with FAQs in 4 simple steps to answer common customer questions, provide 24/7 self-service support, and enable your customers to help themselves.

knowledge base designs in LiveAgent

Easily create content with a WYSIWYG editor

With a simple yet powerful built-in WYSIWYG editor, you can easily create neatly formatted content that can be organized into articles under various categories. Add images and other visuals to make the content more engaging and easier to digest.

Supplement articles with attachments

Make your knowledge base content even more helpful and valuable by supplementing it with downloadable attachments that your customers can store on their computers and access whenever they need.

woman mapping out process on three posters
group hangout - illustration

Differentiate content for customers and agents

When creating categories and adding articles to your knowledge base and FAQs, you can choose whether the content will be publicly available and accessible by all customers or remain internal and visible only to your support team in the agent panel.

Set up multiple knowledge bases and FAQs

By using LiveAgent’s knowledge base tools, businesses can keep their customers informed and satisfied by giving them easy access to the information they need. Set up an unlimited number of knowledge bases and FAQs for different audiences in a single LiveAgent account, each having its own unique design, settings, and content. It comes in very handy if you manage multiple businesses, products, services, or brands.

woman taking notes - illustration
search suggestion in LiveAgent - gif

Enable a search widget with smart suggestions

Enable your customers to find the information they are looking for quickly and effortlessly with a search widget that automatically generates real-time suggestions. The widget will suggest related content from your knowledge base, based on the inputted keywords.

Make knowledge base and FAQs a part of your brand

Ensure your self-service portal aligns with your company’s identity. Easily customize your knowledge base with a theme that best suits your corporate image, logo, brand colors, header or footer alterations,  custom CSS, and more.

add color to design - illustration

What else can LiveAgent offer?

FAQ and knowledge base software is only a part of our complex multichannel solution that is packed with over 180 features. Improve your overall customer service strategy and enhance customer satisfaction by using all the advanced functions LiveAgent has to offer.

LiveAgent dashboard on monitor

Powerful ticketing system

Enjoy a full range of ticket management features, including smart ticket routing, automation rules, SLAs, ticket responsibility management, canned responses, agent collaboration tools, robust reporting features and much more. Easily manage all your multichannel customer communications from a single place with our universal inbox.

Real-time live chat

63% of consumers are more likely to return to a website that provides live chat support. LiveAgent’s live chat tool offers both common and advanced features – from multiple chat distribution options, proactive chat invitations and online visitor monitoring to chat history, internal chat, and real-time typing view.

quick quality customer service through live chat
two people video calling

Voice and video calls

Build a virtual cloud-based call center, integrate with any VoIP provider and receive calls from landline phones or right from your website (both voice and video) with no additional per-minute charges. Design complicated and personalized IVR trees, make unlimited call recordings and more!

Social media support

LiveAgent smoothly integrates with the most popular social media channels such as Facebook, Twitter, and Instagram. Keep track of all your social media messages, comments and brand mentions, manage them from a single dashboard with no need to manually monitor multiple accounts or share login credentials.

How to Monitor Twitter with LiveAgent | Live AgentP0Y0M0DT0H0M397SYoutube video: How to Monitor Twitter with LiveAgent
Live Agent
LiveAgent forum mockup

Self-service portal

90% of consumers expect brands to offer an online portal for self-service. Apart from a knowledge base and FAQs, you can expand your self-service capabilities with a community forum that enables your customers to easily submit support tickets and monitor their status right from your customer portal. This can be easily accomplished using a knowledge base software.

Choose the right plan and get the best value for your money

LiveAgent offers 4 different plans – with no contracts and fully transparent, fair pricing. Our self-service capabilities equipped with a knowledge base and FAQs are built into every paid plan. Choose the one that is best suited for your business and take your customer service to the next level.

30 Day Trial
No Credit Card required
and many more
$15 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
Related Articles to FAQ Software
Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available.

Features

Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available.

Service Desk Software

Help desk software

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

LiveAgent's call recording software can store an unlimited number of call recordings. Access them at any time for legal or quality assurance purposes.

Professional call recording software

Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!

Building a knowledgebase and don't know how to get started? Use our ready-made FAQ templates for billing, general inquiries, and more!

FAQ page templates

Discover the essential guide to creating an efficient FAQ page for your business with our copy-paste templates. Empower your customers with self-service options and reduce the burden on your support team. Learn how to set up a comprehensive FAQ page in 4 simple steps and explore common examples to get started. Visit now and enhance your customer service strategy!

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Start Free Trial x