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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Open source ticketing system

What is an open source ticketing system?

An open source ticketing system is a great solution for managing customer’s queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions. Every generated ticket is tracked and stored in the system. It allows agents to merge multiple requests.

This system often generates less costs than the proprietary ticketing system software. It is a great way how to increase an efficiency of your business communication.

FAQ

What does an open source ticketing system mean?

Open source software is software that can be developed by a wide development community. An open source ticketing system is a system that allows you to manage customer inquiries, service requests, and customer communication in general. It is used to assign tickets to customer inquiries and questions.

 

What are the advantages of an open source ticketing system?

It allows for efficient management of all inquiries and customers' questions, as well as communication with them through various communication channels. It allows agents to connect multiple threads. Each generated ticket is tracked and stored in the system. All this streamlines and automates the work of agents.

 

Can you use an open source ticketing system via LiveAgent?

Through LiveAgent you can use the open source ticketing system. It allows for efficient customer service and the automation of agents' work.

 

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