What is an open source ticketing system?
An open source ticketing system is a great solution for managing customer’s queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions. Every generated ticket is tracked and stored in the system. It allows agents to merge multiple requests.
This system often generates less costs than the proprietary ticketing system software. It is a great way how to increase an efficiency of your business communication.
Frequently asked questions
What does an open source ticketing system mean?
Open source software is software that can be developed by a wide development community. An open source ticketing system is a system that allows you to manage customer inquiries, service requests, and customer communication in general. It is used to assign tickets to customer inquiries and questions.
What are the advantages of an open source ticketing system?
It allows for efficient management of all inquiries and customers' questions, as well as communication with them through various communication channels. It allows agents to connect multiple threads. Each generated ticket is tracked and stored in the system. All this streamlines and automates the work of agents.
Can you use an open source ticketing system via LiveAgent?
Through LiveAgent you can use the open source ticketing system. It allows for efficient customer service and the automation of agents' work.