What is e-mail ticketing?
For customer support, e-mail is the preferred way of communication. The support staff is not only trained to handle e-mails, but also to track, organize, prioritize, and assign them. It is a rather tough task, which can lead to bad support services if done incorrectly.
How to boost customer support with e-mail ticketing software?
The agents filter out the important e-mails so that the important ones can be resolved as a priority. Tracking their status is also the job of the agents so that all tickets can be closed after they have been resolved. Some tickets may need to be assigned to a different staff person, this is also done by the agents who work in the e-mail ticketing department. Further advantages can be had using email management software that support Outlook migration, Gmail migration, as well as for other platforms.
Email ticketing software is a ticketing tool that can automatically create a ticket for each email the company receives and assign it to the appropriate department or agent for resolution. These email tickets include the customer’s contact information, summary of their request and any additional info they have provided. In order to track the status of their request or receive updates, the customer can use the ticket number. LiveAgent works as a perfect Outlook and Google alternative, offering multichannel integrations and additional help desk capabilities.
Expert note
Efficient e-mail ticketing is an essential component of any successful customer support strategy, providing convenience and timely solutions to your customers' inquiries.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
LiveAgent offers a customer service software with multiple features including a customizable ticketing system, VoIP phone systems, and inbound call center software. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats. The software has received high praise for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent. LiveAgent offers a 14-day free trial and one-on-one demos to showcase its benefits. Additionally, it provides an option to export tickets in HTML or PDF format for easy printing, sharing, or saving.
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
