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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

E-mail ticketing

What is an e-mail ticketing?

For customer support, e-mail is the most preferred way for companies. The e-mail support staff is not only trained to handle e-mails, but also to track, organize, prioritize, and assign e-mails. It is a rather tough task which can lead to bad support services.

The agents filter out the important e-mails so that the important ones can be resolved as a priority. Tracking the status of the tickets is also the job of the agents so that all tickets can be closed after they have been resolved. Some tickets may need to be assigned to a different staff person, this is also done by the agents who work in the e-mail ticketing department.

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