Customer support can be sometimes a comparative advantage for a company. So, it is very important to provide the best support as you can. Every customer representative should be well-skilled and have a great knowledge about products or services.
Customer representatives should carefully listen what customer ask for and they should give personalized responses. They should be also a persuasive speakers. It is very important to stay patient when the customer is angry. When something goes wrong, they should take responsibility for the problem.
There are many other skills that customer representatives should have, such as good communication, assertiveness, empathy, friendliness, flexible, self-control, time management and much more.Back to Glossary
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