A live chat button is an icon placed somewhere on your website that allows customers to communicate with customer support in real time. It enables your agents to quickly and effectively resolve customer inquiries. The live chat button can increase a companyโs profit, customer satisfaction, customer retention, agent satisfaction, and many more.
You can customize your chat button to better fit your page and overall branding. In LiveAgent, you can even set up a chat button animation to grip your website visitorโs attention right off the bat. Live chat for website users can make the most of it by customizing the chat button.
If you would like to learn about other features to improve your customer service, check out help desk software.
Frequently asked questions
What is a chat button?
Where a chat button should be located?
Can you personalize the LiveAgent chat button?
Live chat allows you to quickly answer customer questions. The chat button that should be on your site should be adapted to it. In LiveAgent you have the option of personalizing the button. By going to the Configuration > Chat > Chat buttons tab and clicking create, you will see the possibility of creating a button. You can choose from the available styles: speech bubble, side, corner or built-in. You can also create your own by uploading an image or by writing your own code. In the next window you can change the text, position and colors of the buttons.
Expert note
Having a chat button on your website is crucial for real-time communication with customers, increasing customer satisfaction and trust in your brand. Customize the button to fit your page.
LiveAgent is a customer service software with integrations and 24/7 customer service. It offers a free trial and customizable chat invitations with a variety of predefined styles. Adding a live chat button to a website is crucial for timely assistance and customer satisfaction, while reducing support costs. LiveAgent is a viable option for those looking to switch from Pure Chat. Sales contacts and social media subscription are available for updates and discounts.
Live chat is a flexible and popular tool for customer communication. Ready-to-use live chat scripts can help agents provide faster and more consistent service, interact with multiple visitors at once, and increase conversions. Use proactive chat invitations to engage with visitors, offer assistance with purchases, and recommend complementary products. Inquire about additional information and verify understanding in chat sessions, and use hold messages when necessary.
Free live chat software for your website
Live chat software is becoming increasingly popular among businesses as it allows for direct communication with customers in real-time. Free live chat tools are available, which can be integrated into a website and offer benefits such as personalized customer experiences and better brand interactions. Using live chat can strengthen the link between a site and its visitors because it allows companies to capture and strengthen a customer's interest in the offered products or services. Advantages of live chat include following future trends, faster responses, availability 24/7, personalization, and a streamlined sales process.
