Who is an Agent?

Agents are inseparable part of every company. Agents or customer representatives are people who take care of customers and provide a support service. They answer calls, chats or messages to solve customer queries about company’s products or services.

It is important to have a respect for customers. Customer representatives have to have a perfect combination of skills, personal attributes and passion for the product and job.

Agents with admin role can also manage other users or view a report. With the owner role, they have an approach to invoices and business information.

Learn more about Agents in LiveAgent.


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