Who is an Agent?
Agents are inseparable part of every company. Agents or customer representatives are people who take care of customers and provide a support service. They answer calls, chats or messages to solve customer queries about company's products or services.
It is important to have a respect for customers. Customer representatives have to have a perfect combination of skills, personal attributes and passion for the product and job.
Agents with admin role can also manage other users or view a report. With the owner role, they have an approach to invoices and business information.
Learn more about Agents in LiveAgent.