LiveAgent update 5.25 is here and it once again brings a large number of improvements, useful features, and bug fixes to improve functionality. Let’s have a look at what’s new in the 5.25 update.
We always strive to bring new features to LiveAgent and help you do more with your help desk solution. That’s why we came up with new features that we hope will be a benefit to our users. Here’s a list of the new additions.
When you update to 5.25, you can choose what order your predefined answers appear in. This will allow you to reduce the time it takes to answer customer questions by putting the most frequently asked questions near the top of the list. Having them reordered according to what you prefer can be incredibly helpful to provide faster customer service.
From now on, agents who are online will be displayed first in the list, while offline agents will be placed lower. This update provides more clarity to the online agent list so you can see who’s available right away without looking for specific names.
The 5.25 update lets you assign a specific email address to an agent within the LiveAgent system. The best part is that only the assigned agent will receive email communication from that address. This makes it easier to follow personal work emails without other agents seeing your communication in the shared ticketing system and less switching between windows.
Of course, we have some new useful improvements to LiveAgent. Here’s the list of what’s new.
Our SPAM filtering does its best to keep your inbox safe and free from unwanted emails. However, this also means that you can miss out on some important emails because the system identified certain spam-related content it might carry by accident.
From now on, our SPAM filters will do a better job to identify these messages and add them to your tickets. If these tickets won’t be considered worthy of your attention, a new SPAM ticket will be created.
Article descriptions can now be used as preview texts thanks to updated knowledge base options. You can also choose to use a full article as a preview. This allows you to have greater control over how your knowledge base looks and feels, as well as providing better clarity.
Connection issues or internet outages can be troublesome, especially if you don’t know about them. You can lose content and halt replies to customer tickets. As a first step, you should always save your content into a separate document so you have a backup. With the new and improved design elements in LiveAgent, we made sure you would notice these issues sooner to help you.
Besides the things listed above, LiveAgent 5.25 comes with many fixes in various areas as well as security updates. Make sure to update your LiveAgent today and experience all the added benefits.
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