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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

la5,24

Get up to date about LiveAgent 5.24

Alexander Šípka

Alexander Šípka

Last modified on August 8, 2021 at 8:13 pm

LiveAgent 5.24 brings new fixes, updates, customer support features, and a new Salesforce integration for our clients. Have a look at some of the new stuff.

Salesforce integration

Get up to date about LiveAgent 5.24

From now on, Salesforce integration is available in your LiveAgent ticketing system. Check your list of plugins in the configuration section and start using Salesforce. 

You can use it to add or manage customers and create or update cases from one solution. Have a look at our Salesforce integrations page to get more detailed information about plugin capabilities and how to activate them. 

New call button designs

Get up to date about LiveAgent 5.24

LiveAgent 5.24 brought a fresh and modern look to available Call button designs. There are quite a few to choose from so go and pick the one that suits your website. You can find them in your call button configuration options. 

Improved tag sorting

Get up to date about LiveAgent 5.24

A ticket will move to the upper position when you add a tag to a ticket when you have lists sorted by “changed”. This allows for better ticket management and improves tag capabilities to keep your ticketing system from getting messy.

Other updates and fixes

Call center recordings could not be deleted separately from tickets, we brought a fix to this and you can delete recordings while keeping the ticket. There are also many minor improvements and new features to the user interface. 

These include enlarged sorting arrows in Knowledge Base, we added clear “Reply to” information in tickets, and we also updated security with API V3 keys default expirations dates. 

Some of you might have noticed that Knowledge Base was slow when you created articles with long texts. We have fixed this and improved the speed so go ahead and create those long articles when you need to without us slowing you down. 

Got any ideas for future updates?

If you have any suggestions, ideas for future updates, or simply want to ask us something, feel free to contact us and let us know what you would like to see in the future LiveAgent updates. 

Alexander Šípka

Alexander Šípka

Alex is a content writer in LiveAgent. He is responsible for crafting all the news our product team put together and enjoys editing our product videos. In his free time, he loves to draw, design, and take pictures but he won't say no to gaming or a good night out either.

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