Get up to date about LiveAgent 5.24

LiveAgent 5.24 introduces new features including Salesforce integration, updated call button designs, and improved tag sorting. It also offers bug fixes and interface enhancements. Share feedback for future updates and sign up for a free account.

Published on August 5, 2021 by Jana Kostelanska. Last modified on August 10, 2022 at 9:22 am.

LiveAgent 5.24 brings new fixes, updates, customer support features, and a new Salesforce integration for our clients. Have a look at some of the new stuff.

Salesforce integration

From now on, Salesforce integration is available in your LiveAgent ticketing system. Check your list of plugins in the configuration section and start using Salesforce.

You can use it to add or manage customers and create or update cases from one solution. Have a look at our Salesforce integrations page to get more detailed information about plugin capabilities and how to activate them.

New call button designs

LiveAgent 5.24 brought a fresh and modern look to available Call button designs. There are quite a few to choose from so go and pick the one that suits your website. You can find them in your call button configuration options.

Improved tag sorting

A ticket will move to the upper position when you add a tag to a ticket when you have lists sorted by “changed”. This allows for better ticket management and improves tag capabilities to keep your ticketing system from getting messy.

Other updates and fixes

Call center recordings could not be deleted separately from tickets, we brought a fix to this and you can delete recordings while keeping the ticket. There are also many minor improvements and new features to the user interface.

These include enlarged sorting arrows in Knowledge Base, we added clear “Reply to” information in tickets, and we also updated security with API V3 keys default expirations dates.

Some of you might have noticed that Knowledge Base was slow when you created articles with long texts. We have fixed this and improved the speed so go ahead and create those long articles when you need to without us slowing you down.

Got any ideas for future updates?

If you have any suggestions, ideas for future updates, or simply want to ask us something, feel free to contact us and let us know what you would like to see in the future LiveAgent updates.

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Jana Kostelanska

Meet Jana, the distinguished head WordPress content editor spearheading operations at LiveAgent, Post Affiliate Pro, URLsLab and FlowHunt. Armed with an unwavering dedication to excellence, she diligently navigates the intricate landscapes of digital content, ensuring pristine quality and seamless functionality across platforms. She enjoys creative activities even outside of work.

Tags

Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!

Tag reports

Discover how LiveAgent's Tag Reports enhance your customer support by categorizing tickets, creating custom workflows, and generating insightful reports. Boost your service quality with features like call tagging and agent reports. Explore the possibilities with a free trial or schedule a demo today!

Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.