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Quality Choice of Online Ticketing System for Shopify Stores

Put an end to the uncontrollable flow of incoming messages from across all communications channels and help your agents achieve the best results, including improved average response time with LiveAgent’s ticketing system.

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All support channels under one roof

LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.

Integrate a ticketing system for your Shopify store.

An efficient support ticketing system is an essential part of a successful eCommerce store. Shopify offers a chance to sell through multiple channels at the expense of the high volume of customer requests in return. Be prepared to engage with customers at and from any platform.

Undeniable Business Benefits

Due to the staggering number of available communication platforms, customers nowadays use multiple routes to reach a company. Discover the benefits that LiveAgent’s ticketing system delivers.

Clear organizational and service support structure

Increase in conversion rates, in addition to reduced cost

Built-in customer service metrics tracking and reporting

Leading features

LiveAgent’s ticketing system offers a variety of features for more streamlined and personalized communication.

Universal inbox

Comprehensive and user-friendly inbox done right. All customer interactions are transformed into tickets, automatically assigned to the correct department or agent, and stored in a centralized inbox. Fully customizable to ensure that no piece of correspondence will ever go unnoticed. Read more about universal inbox.

Hybrid ticketing stream

Whether contacted via email, chat, or Facebook messages, one ticket ID remains the same for greater conversational clarity. Streamline communications with customers regardless of the initial channel and follow up on conversations across all platforms. Read more about hybrid ticket stream.

CRM

Delivering exceptional customer service is a challenge in itself, but throwing yourself blindly into offering support without prior knowledge is more complicated than it has to be. Collect and store contact details of potential leads or customize already existing customers’ profiles, interaction history, and adapt your approach to each customer individually. Read more about CRM.

Predefined answers

Struggling with frequently recurring inquiries or similar requests? Create different general responses to most commonly repeated subjects or choose from the several already predefined templates. Read more about predefined answers.

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Over 30,000 businesses can't be wrong

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

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LiveAgent keeps customer communications alive and easy

“Would you shop in a store that doesn’t have employees available to answer questions when necessary? LiveAgent is a great way to make your website look like somebody is minding the store!”

Affordable prices for your business

Invest in the ticketing system that will earn you a top spot in your client base. Need more? Learn about our additional plans.

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Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.