It's safe to say that Gmail is one of the most popular and widely used email services. We've all grown accustomed to the free storage, the un-send button as well as the additional useful features such as snooze, tags, or folders. We'd go as far to say that Gmail is the perfect email solution for individuals. It keeps everything pristine and organized.
However, when it comes to using Gmail for business - specifically for customer support, there are a few limitations. Unfortunately, Gmail does not support a universal inbox with multichannel integrations, or a multi-agent dashboard overview. These are both essential features in customer service. If you're looking for a Gmail alternative for your support department, LiveAgent might be the right solution for you.
Implement a universal inbox in your business and gain these advantages:
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Your support team can handle all customer requests from multiple channels in one place.
Tcketing features help you minimize the total time spent on resolving a customer problem.
Read on to find out what software features are essential for successful customer support.
The ideal customer service software should be transparent and easily accessible for all agents in your department. It should support multichannel integrations and provide additional help-desk features such as automation. The universal inbox by LiveAgent does just that.
LiveAgent's universal inbox is a smarter version of your current email inbox. It enables you to send and receive messages from multiple channels such as email, live chat, social media, or even voice and video calls. It eliminates the need for account sharing and device monitoring. All new tickets are automatically pushed into the LiveAgent dashboard and can be viewed and answered by all agents.
The universal inbox allows you to add tags, reminders, internal notes, automate tickets to departments or specific agents and much more. If you're looking for a Gmail alternative for your business, consider LiveAgent.
If you're looking for a Gmail alternative for your business, consider LiveAgent. LiveAgent utilizes the hybrid ticket stream which is an essential feature in customer support because it increases agent productivity. The hybrid ticket stream makes all tickets look the same regardless of the communication channel they were received from. The ticket stream allows you to follow your customers journey through different channels but always stay in the same hybrid ticket. In this way, you have all the important information about your customers and their issues right at your fingertips.
Automation is an essential feature for customer support because it saves a lot of time. It allows you to automate ordinary tasks, create workflows or unique automation rules according to your business needs.
For example, automation rules can automatically assign tickets (at any stage) to individual agents or departments. All you have to do is choose a "trigger" and the rule will be executed. In LiveAgent, automation rules can be based on any ticket parameter, event or time condition.
Decide if LiveAgent is a good Gmail alternative for your businesses with our free 14-day trial. No credit card required.
If you're looking for a Gmail alternative for your businesses, consider LiveAgent. LiveAgent has over 179 help-desk features and over 40 integrations. Utilize our powerful analytics and reporting features, gamification features or built in knowledge base.
Let LiveAgent do the heavy lifting, so you can concentrate on building meaningful relationships with your customers.
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
One-third of consumers say they would consider switching companies after just one instance of bad customer service. American Express
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Gmail. Join companies like Yamaha, BMW, Huawei, and Oxford University in providing world-class customer service. With LiveAgent, it's easy. Start your free 14-day trial today. No credit card required.
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