Help Center Manager, so called Admin in LiveAgent, is a Help Center role, which gives the agent full privileges to any actions regarding the Help Center. The Light Agents can not have manager privileges.
The Help Center manager is the person who manages the customer support team. In LiveAgent, this role is called Administrator. Thanks to this, the manager has full rights to activities related to the help center so he can manage his team.
The Help Center Manager manages the customer service team, supports their activities, and ensures that the service is at the highest level. He also cares about the development of employees, as well as summarizing their activities.
Help Center Manager can have administrator rights in LiveAgent. This allows him to have all the permissions he needs to manage the team. He has access to all tickets, all customers, and an overview of the activities of all agents. Thanks to this, he can efficiently lead the team and supervise their activities.
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