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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Help center manager

Who is a help center manager?

Help Center Manager, so called Admin in LiveAgent, is a Help Center role, which gives the agent full privileges to any actions regarding the Help Center. The Light Agents can not have manager privileges.

FAQ

Who is help center manager?

The Help Center manager is the person who manages the customer support team. In LiveAgent, this role is called Administrator. Thanks to this, the manager has full rights to activities related to the help center, he can manage his team.

What are the responsibilities of help center manager?

The Help Center Manager manages the customer service team, supports their activities, and ensures that the service is at the highest level. He also cares about the development of employees, as well as summarizing their activities.

Can you add help center manager in LiveAgent?

Help Center Manager can have administrator rights in LiveAgent. This allows him to have all the permissions he needs to manage the team. He has access to all tickets, all customers, and an overview of the activities of all agents. Thanks to this, he can efficiently lead the team and supervise their activities.

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