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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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CRM software

What is CRM software?

CRM software is a special type of software, which is designed to manage business relationships. It allows users to store and organize every information and record related to customers, e.g. their contacts, orders, interests and much more. It also helps with tracking leads, contracts, customer support or managing assets or resources.

In LiveAgent, you can store customer data in contact information box or you can also integrate CRM tools to your LiveAgent.

CRM software
Customer Relationship Management – vector illustration

FAQ

What is a CRM software?

CRM software is a platform that enables contact with various departments in the company. Thanks to this, every employee of the company has easy access to data, regardless of whether they work in the customer service team, in marketing or sales.

What are must-have features of CRM software?

There are a few essential CRM software features that make your job a lot easier. The first is definitely contact management, thanks to which we can edit contacts and have access to them. In addition to contact management, document and offer management options are very good facilities. Email integration is an extremely important feature that enables a better workflow.

What are best practices of using CRM software?

The best practices for using CRM software include choosing the right software. CRM should best meet the needs of the brand. Another important point is the training of employees. An efficient employee in a given CRM system will be more effective and will feel confident. It is also good to establish rules of action and cooperation so that each employee has clarity. CRM is also a possibility of automation, so it is important to use it well in the moments that are needed. Also make sure that all the necessary data and information is in the CRM.

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