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Inside an AI answer improver: How it works & how support teams can get the most out of it
What is an AI answer improver? An AI answer improver is a type of software that uses artificial intelligence to… Learn More
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The role of AI & omnichannel live chat in Black Friday customer support
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How live chat boosts e-commerce conversion rates on Black Friday
Black Friday is the biggest shopping event of the year — and for online retailers, it’s a make-or-break opportunity. With… Learn More
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Why live chat is a must-have on Black Friday (data, benefits & real use cases)
Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57% more… Learn More
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Discover 12 live chat handling skills, tips, and solutions
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Harness the power of live chat implementation
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Live chat security: 10 best practices for secure live chat
Navigating the fast-paced cyberspace is not an easy task. Live chat has emerged as a vital communication tool, bridging the… Learn More
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Mastering live chat best practices for exceptional customer service
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