What is VoIP (Voice over Internet Protocol)? How Does VoIP Work?
Learn about Voice over Internet Protocol (VoIP) and how it allows users to make phone calls using an internet connection, rather than traditional telephone wiring. Discover its benefits, including lower prices than typical phone bills, support for remote work, and the ability to unify communications into one system. However, VoIP does require a reliable internet connection and high bandwidth to support concurrent calls, and some features may not be available.
What is VoIP (Voice over Internet Protocol)? How Does VoIP Work?
Topics
- VoIP technology
- Benefits and limitations of VoIP
- Distinctions between VoIP and IP telephony
Video summary
The video explains the technology behind Voice over Internet Protocol (VoIP) and how it can turn any device with an internet connection into a phone. Users can make calls from a computer, smartphone, tablet, VoIP phones or almost any other mobile device. Both consumers and businesses use VoIP, which can also be used to unify communications and consolidate communication technologies into one system. VoIP comes with additional benefits like call recording, custom caller ID, and voicemail to email, lower prices than typical phone bills, support for remote work, and low international rates. However, it requires a fast internet connection and high bandwidth to support concurrent calls and lack some common phone features. There are some distinctions between VoIP and IP telephony.
Video trancript
let's call it phone call 2.0
voice over internet protocol or voip is
the technology that lets you turn
any device into a phone as long as
there's an internet connection that is
as well as a way to speak and listen
either through a microphone and speakers
or a headphone jack
with voip users can make calls from a
computer smartphone tablet
voip phones or almost any other mobile
device voip works almost like a regular
phone but instead of telephone wiring it
uses an internet connection
a voip service will convert a user's
voice from audio signals to digital data
using codecs
then send that data through the internet
if another user is calling from a
regular phone number
the signal is converted back to
telephone signal before it reaches that
user
both consumers and businesses use voip
in fact almost everyone has used voip
even without realizing it
some voip phones look exactly like
normal phones if you have a phone at
your desk in an office
it's likely a voip phone a voip phone
could also be a soft phone
or software application installed on a
computer offered by vendors like
ringcentral maxtivia skype and google
voice
voip phones can also be usb phones
wireless iphones video phones and
conference phones
voip also helps organizations unify
communications
it consolidates communications
technologies into one system
supporting audio video and text-based
communication methods
this is particularly useful for
businesses so teams don't have to use
multiple applications to communicate
effectively
void boasts other benefits like
additional capabilities like call
recording custom caller id
and voicemail to email lower prices than
typical phone bills
support for remote work as employees can
call into meetings and communicate in a
variety of
ways and low international rates
however voip doesn't require just any
internet connection
but a fast internet connection and a
high bandwidth too
the bandwidth must also be able to
support concurrent voip calls
plus other normal internet activity
especially important with large offices
and multiple calls happening at once
voip phones also often lack common phone
features like directory assistance in
emergency services like 9-1-1
and services won't work in the event of
a power outage
voip is sometimes used interchangeably
with ip telephony
but there are some distinctions between
them click the link above or in the
description below to learn the
differences between voip and ip
telephony
does your organization use voip hardware
or software based
how has it worked for you share your
thoughts in the comments below and be
sure to hit that like button
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you
Dig Deeper
What is VoIP?
VoIP stands for Voice Over Internet Protocol, and it allows users to make phone calls using an internet connection rather than traditional telephone wiring. Users can make calls from a computer, smartphone, tablet, VoIP phone, or almost any other mobile device. VoIP works similarly to a regular phone, but it uses an internet connection instead of telephone wiring. A VoIP service converts a user's voice from audio signals to digital data, using codecs, then sends that data through the internet. If another user is calling from a regular phone number, the signal is converted back to telephone signal before it reaches that user.
Benefits of VoIP
VoIP boasts a number of benefits, including additional capabilities like call recording, custom caller ID, and voicemail-to-email. It also has lower prices than typical phone bills, supports remote work, and offers low international rates. VoIP can also help organizations unify their communications by consolidating communication technologies into one system, supporting audio, video, and text-based communication methods. This is particularly useful for businesses, so teams don't have to use multiple applications to communicate effectively.
Challenges with VoIP
However, VoIP does require a fast internet connection and a high bandwidth to work properly. The bandwidth must also be able to support concurrent VoIP calls, plus other normal internet activity, especially important with large offices and multiple calls happening at once. VoIP phones may also lack common phone features like directory assistance and emergency services like 9-1-1, and services won't work in the event of a power outage.
Impact on Customer Support
VoIP has a significant impact on customer support by offering additional capabilities like call recording and voicemail-to-email. It also allows teams to communicate effectively using audio, video, and text-based methods, minimizing errors and increasing efficiency. However, it's important for organizations to have a reliable internet connection and to address any technological challenges to ensure the best customer support experience.
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