In this video, Jared discusses the concept of click-to-call technology and its benefits. Click-to-call solutions allow customers to reach out to businesses through a single button instead of manually entering contact numbers. This technology uses hyperlinks to initiate calls between the customer and the business, providing a hassle-free experience. Furthermore, click-to-call solutions can provide agents with pre-text about the call, allowing them to efficiently address customer inquiries. Additionally, sip to sip calls initiated through hyperlinks are generally free of charge. Overall, click-to-call technology offers easy access to technical support and enhances customer relations.
hey what's going on everybody this is
jared with get voip and on today's
episode we're going to be talking about
to call let's get into it
convenience is a big driver of
it's as i say necessity is the mother of
keeping with that trend click-to-call
solutions have become increasingly
popular in recent years
now if you're not familiar what it is
don't worry because we're going to break
into its core pieces in essence click to
call technology makes it possible for a
customer to reach out to you
through a single button instead of going
through the process of copying and
pasting a contact number
now if you've seen those call us buttons
when visiting websites
this is the underlying technology that
powers them so
how does it work well click to call
solutions rely on a hyperlink
this hyperlink will send two commands
you have one to initiate the call to the
voip subscriber's phone
and the other to the number of the
customer it essentially serves as an
automated middleman between the two
now a widget like this may seem simple
in its function but it can really
improve customer relations for a company
by providing hassle-free access to
technical support agents
the great thing is that these
click-to-call solutions are often able
to give your agent some pretext upon
connecting the call
so that way they have an idea as to what
the call is about
this will help save time because your
agents won't be firing arrows in the
and can thus resolve tickets that much
as if all that wasn't good enough you
have to remember that sip to sip calls
initiated through a hyperlink
will generally be free of charge for
now easy access at an affordable price
what more can you ask for
that's all for now ladies and gentlemen
but please don't forget to hit the
subscribe button and the notification
bell below if you've enjoyed this video
so that way you can stay up to date on
our journey to simplify the voip world
and as always share this quick
explanation on social media to help your
friends appreciate the value
of those call us buttons that they
until next time ladies and gentlemen
this is jared martinez with get voip and
i hope that you have a great day
Click-to-call technology is a convenient solution that allows customers to reach out to businesses with just a single button click. Instead of manually copying and pasting contact numbers, customers can simply click on a "Call Us" button on a website to initiate a phone call.
Click-to-call solutions rely on hyperlinks that send commands to initiate a call to the business's voip subscriber's phone and simultaneously connect the customer's call to the designated number. This automated middleman ensures a seamless connection between both parties.
Click-to-call technology can significantly improve customer relations for businesses by providing hassle-free access to technical support agents. When customers use the click-to-call button, agents can receive some context about the call beforehand, saving time and enabling faster ticket resolution.
One of the advantages of click-to-call technology is that sip-to-sip calls initiated through a hyperlink are generally free of charge for both the customer and the business. This means that customers can easily reach out to businesses without incurring any additional costs.
Overall, click-to-call technology offers businesses an affordable and efficient way to enhance their customer support capabilities. It streamlines the process for customers to connect with businesses and provides agents with valuable context, ultimately leading to improved customer satisfaction.
Custom call flows improve the caller experience and increase first call resolution rates. Advanced call routing features can also enhance customer experience and reduce missed calls. Businesses can benefit from implementing call routing to streamline their operations.
Customer service is crucial for ecommerce businesses. Channels like email, live chat, chat bots, and social media can be used to provide support. Resolving issues quickly, being friendly, and following up are important. FAQ pages can also help provide information and build trust. Loyalty is built through trust, community, and personalized experiences. Loyalty programs like points, spend-based, tier-based, and subscriptions can strengthen customer loyalty. Happy and loyal customers lead to growth and success.
Customer perception is their reality, even if you provide excellent service. Factors like pain can affect their experience, so focus on doing your best and accepting that not every customer will be happy.
Marketing is the activity of promoting and advertising products. It involves understanding customer needs, providing excellent service, and creating a unique offering. The seven Ps of marketing (product, price, promotion, place, people, process, and physical evidence) make up the necessary mix for successful marketing. Service marketing focuses on satisfying customer needs and offering unique services. To succeed, businesses must balance all elements of marketing and create a positive customer experience.
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