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![Why cart abandonment peaks during Black Friday]()
Why cart abandonment peaks during Black Friday
Surges in traffic and site performance issues On Black Friday, online stores experience a huge increase in visitors. This sudden… Learn More
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![The role of AI & omnichannel live chat in Black Friday customer support]()
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early‑morning online rushes to last‑minute deals, customer inquiries spike… Learn More
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![How live chat boosts e-commerce conversion rates on Black Friday]()
How live chat boosts e-commerce conversion rates on Black Friday
Black Friday is the biggest shopping event of the year — and for online retailers, it’s a make-or-break opportunity. With… Learn More
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![Why live chat is a must-have on Black Friday (data, benefits & real use cases)]()
Why live chat is a must-have on Black Friday (data, benefits & real use cases)
Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57% more… Learn More
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![The best AI chatbots for your business you can’t miss in 2026]()
The best AI chatbots for your business you can’t miss in 2026
Artificial intelligence (AI) chatbots are rapidly becoming essential for online interactions—whether for business, customer support, or creative tasks. With so… Learn More
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![What Shopify merchants need to know about AI chatbots?]()
What Shopify merchants need to know about AI chatbots?
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries efficiently. Many ask if… Learn More
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![LiveAgent + Shopify: AI chatbot that reduces workload and accelerates sales]()
LiveAgent + Shopify: AI chatbot that reduces workload and accelerates sales
Shopify powers over 4 million online stores around the world, supporting businesses from small shops to large companies. Many people… Learn More
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September 2025LiveAgent Monthly Updates
![LiveAgent monthly product update: September edition]()
LiveAgent monthly product update: September edition
In September our team introduced a range of smart improvements designed to make support faster, easier, and more efficient. From… Learn More
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August 2025LiveAgent Monthly Updates
![LiveAgent monthly product update: August edition]()
LiveAgent monthly product update: August edition
Inline images fixed, ticket attachments redesigned, and a sneak peek at our upcoming AI “Answer Generator” feature – August was… Learn More
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![How to make an AI chatbot: A beginner’s handbook]()
How to make an AI chatbot: A beginner’s handbook
Explore our definitive guide for developing powerful AI chatbots from the ground up. Learn which key technologies and practical steps… Learn More
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May 2025LiveAgent Monthly Update
![LiveAgent monthly updates: May edition]()
LiveAgent monthly updates: May edition
This month, we’ve rolled out the new “Blind Transfer” call function, refined the mass action options in the tickets list,… Learn More
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![Key benefits of chatbots for your business efficiency and customer retention]()
Key benefits of chatbots for your business efficiency and customer retention
Classic rule-based bots and chatbots have been helping enterprises for more than a decade now, but what about AI chatbots… Learn More
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![How LiveAgent resolved 75% of chat interactions via the AI Chatbot]()
How LiveAgent resolved 75% of chat interactions via the AI Chatbot
LiveAgent operates a large SaaS website that attracts significant visitor traffic. While many visitors are interested in our product, a… Learn More
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![What is the best AI Chatbot in 2025?]()
What is the best AI Chatbot in 2025?
We’ve reviewed the most popular AI chatbots and selected the top 5 best AI chatbots for you in this article.… Learn More
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April 2025LiveAgent Monthly Update
![LiveAgent monthly updates: April edition]()
LiveAgent monthly updates: April edition
This month, our primary focus has been dedicated towards enhancing system performance and user experience. These enhancements range from minor… Learn More
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![LiveAgent wins the Leader Award in multiple categories from SourceForge]()
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award in key customer service categories such as Help desk, Live… Learn More
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March 2025LiveAgent Monthly Update
![LiveAgent monthly updates: March edition]()
LiveAgent monthly updates: March edition
March brings the exciting announcement of the launch of the LiveAgent AI Chatbot, delivering on our promise to enhance customer… Learn More
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February 2025LiveAgent Monthly Update
![LiveAgent monthly updates: February edition]()
LiveAgent monthly updates: February edition
This month, we are excited to share some positive advancements to LiveAgent. We will give you a sneak peek at… Learn More
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