Important Unified Communications Benefits & Features for Any Business
Learn about the important benefits and features of unified communications for any business. Discover how it can increase team productivity, save costs, provide valuable business analytics, enable seamless omnichannel communication, ensure strong security, compliance and improve the customer experience.
Important Unified Communications Benefits & Features for Any Business
Topics
- increased team productivity
- cost savings
- business analytics
Video summary
In this video, Nate from getboy discusses the top essential benefits of unified communications. The first benefit is increased team productivity, where employees can communicate in real time and collaborate on projects. The second benefit is cost savings, as businesses can cut down on travel expenses and equipment costs. The third benefit is business analytics, where large amounts of data are collected and analyzed to make better business decisions. Other benefits discussed include seamless omni-channel communication, strong security and compliance, and improving the customer experience. Overall, unified communications offers various advantages for businesses.
Video transcript
hey everyone this is Nate from getboy
and today we're covering the top
essential benefits of unified
Communications as shown here
let's get right to it
first one on the list team productivity
increase team productivity is one of the
most notable benefits of unified
Communications with a UC platform
employees can communicate in real time
on the channel of their choice improving
project collaboration increasing first
Contact resolution rates and eliminating
workflow bottlenecks users can customize
notifications and alerts update their
user present status to keep team members
informed set up messaging alerts and
meeting reminders and quickly access key
customer data all within a single
interface tools such as chat screen
sharing video conferencing file sharing
and VOIP functionality connect remote
employees from across the globe allowing
them to work together seamlessly next
benefit cost savings switching to
unified communication system will bring
substantial savings to nearly every
company to varying degrees based on the
respective business location number of
employees and Industry UC software helps
businesses cut down on travel time and
expenses businesses can eliminate the
need for multiple phones fax machines
and other expensive equipment
maintenance and energy costs since ucas
systems offer managed service power
outages downtime or other technical
issues are handled by the provider
unified Communications can't eliminate
every cost of scaling course but they
can eliminate the need for new equipment
and a larger physical space next
business analytics which is the process
of collecting and analyzing customer and
employee data to make Better Business
decisions with a cloud-based UC system
large amounts of data are collected from
multiple sources like text messages
meaning transcripts voice calls social
media comments purchase history emails
and more this data is an analyzed often
with the help of artificial intelligence
natural language processing and machine
learning to deliver actionable insights
next benefit seamless omni-channel
communication unified Communications
connects team members with their
co-workers and customers across multiple
channels including voice calling video
calling SMS texting team chat and
messaging and social media this
omnichannel service lets companies
communicate on multiple channels and
seamlessly unifies all Communications
every employee can get access to
omnichelle customer conversation
histories ivr interactions order and
account information visual voicemails
notes from other agents and more
eliminating the need for repetition
next strong security and compliance are
necessary to avoid a potentially
devastating data breach and irreparable
loss of consumer trust the top ucas
providers are transparent about the
security protections that are included
in their systems most will list levels
of encryption admin controls permissions
Etc mitigating threats before they cause
damage many platforms also offer
Advanced authentication methods like
two-factor authentication and Biometrics
these security protocols can also reduce
the likelihood of Insider attacks the
customer experience a customer's
perception of your business is largely
based on the quality and efficiency of
their interactions with your business
this is often measured by kpis such as
customer satisfaction csat customer
loyalty and net promoter score
most UC systems include powerful tools
to help improve the customer experience
finally business analytics enable the
brand to continuously Monitor and tailor
the customer experience to best meet the
needs of each individual customer to
learn more about the benefits of unified
Communications click the article in the
link in the description box below if you
found this video helpful give it a like
smash that subscribe button and hit the
notification Bell below to keep up with
our journey to simplify the VoIP world
till next time this is Nate from get boy
[Music]
Dig Deeper
Top Benefits of Unified Communications
Unified Communications (UC) offers numerous benefits for businesses, including increased team productivity, cost savings, business analytics, seamless omni-channel communication, strong security and compliance, and improved customer experience.
1. Team Productivity
A notable benefit of UC is that it enhances team productivity. With a UC platform, employees can communicate in real-time on their preferred channel, leading to improved project collaboration and faster contact resolution rates. Workflow bottlenecks are eliminated, and users can customize notifications, set up alerts and reminders, and access key customer data within a single interface. Collaboration tools such as chat, screen sharing, video conferencing, file sharing, and VOIP functionality enable seamless collaboration among remote employees.
2. Cost Savings
Implementing a unified communication system can bring substantial cost savings to businesses. The extent of these savings depends on factors such as business location, number of employees, and industry. UC software helps minimize travel time and expenses, as well as eliminates the need for multiple phones, fax machines, and other costly equipment. Maintenance and energy costs are also reduced since UC systems offer managed services and handle technical issues.
3. Business Analytics
UC systems collect and analyze large amounts of customer and employee data to enable better business decisions. Through the use of artificial intelligence, natural language processing, and machine learning, UC systems provide actionable insights by analyzing data from multiple sources, including text messages, voice calls, social media comments, purchase history, and emails.
4. Seamless Omni-Channel Communication
UC allows team members to connect and communicate across various channels, including voice calling, video calling, SMS texting, team chat and messaging, and social media. This seamless omni-channel service unifies all communications and provides every employee access to customer conversation histories, IVR interactions, order and account information, visual voicemails, notes from other agents, and more. This eliminates the need for repetitive communication and enhances efficiency.
5. Strong Security and Compliance
Ensuring strong security and compliance is crucial to avoid data breaches and maintain consumer trust. The top UC providers prioritize security and offer transparent information about their security measures, including encryption, admin controls, permissions, and authentication methods like two-factor authentication and biometrics. These security protocols mitigate threats and reduce the likelihood of insider attacks.
6. Improved Customer Experience
The customer experience plays a vital role in a business's success. UC systems include powerful tools to improve the customer experience, as measured by metrics such as customer satisfaction, loyalty, and net promoter score. Moreover, UC enables businesses to continuously monitor and tailor the customer experience to meet the unique needs of each individual customer.
To learn more about the benefits of Unified Communications, check out the full article here.
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