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5-Star Customer Service Thanks To Social Listening with LiveAgent

Customer Service is about helping all of your customers whenever they want and through any channel they decide to use. However, with what it seems to be unlimited contact channels, they can choose from when contacting your business, your resources are limited. Not anymore, explore LiveAgent.

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Problem
Social Media Support

An unattended Tweet or a Facebook private message can cause a lot of trouble. Most small business don't have a dedicated social media representative to communicate with customers on social networks. But what if you didn't have to have one? What if your customer service reps could answer your customers on social networks from their ticketing platform?

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Solution
Universal Inbox

Listen to your customers on the most popular social networks like Facebook or Twitter and stay 1 step ahead of your competitors. Private messages or tweets are transformed into tickets so your customer service representatives can answer them from the same dashboard as they reply to regular email tickets.

 
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.

Eva Kianickova, Head of Customer Service


You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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