Social listening

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If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.

Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.

Social listening is a must!

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Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.

It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.

LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.

Resolve problems proactively

Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.

Use positive mentions as testimonials

Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!

Gain insight into customer satisfaction

Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.

Easily interact with customers

Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.

Facebook Integration Demo: How It Works | Live Agent03:02

Youtube video: Facebook Integration Demo: How It Works

Live AgentApril 30, 2020

LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.

Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.

Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.

How to Monitor Twitter with LiveAgent | Live Agent06:38

Youtube video: How to Monitor Twitter with LiveAgent

Live AgentFebruary 7, 2020

How to Utilize your Instagram Plugin in LiveAgent | Live Agent04:04

Youtube video: How to Utilize your Instagram Plugin in LiveAgent

Live AgentFebruary 24, 2020

All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.

LiveAgent organizes all queries according to the importance and time received.

Ticketing

Streamline all queries from multiple communication channels into a single shared inbox.

Learn more about ticketing

Live Chat

Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.

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Support portal

Create stunning customer portals and knowledge bases as self-service solutions for your customers.

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
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With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

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Transparent and affordable pricing

Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.

What are you waiting for? Start social listening today!

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