If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.
Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.
Social listening is a must!
Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.
It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.
LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.
Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.
Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!
Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.
Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.
LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.
Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.
Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.
All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.
LiveAgent organizes all queries according to the importance and time received.
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I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
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“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.
What are you waiting for? Start social listening today!
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