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Use social listening with help of LiveAgent.

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Looking for social listening tools?

If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.

Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.

Social listening is a must!

  • Capterra - Best Ease of Use badge 2023
  • Software Advice Best Customer Support 2023 badge
  • LiveAgent -SourceForge Summer 2023 Leader Award
Definition of social listening tools

What is social listening?

Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.

It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.

LiveAgent as a social listening tool

LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.

LiveAgent suitable tool for social listening

Why are social listening tools important to have?

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Resolve problems proactively

Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.

Feedback & suggestions

Use positive mentions as testimonials

Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!

Learn from customer analytics and insights

Gain insight into customer satisfaction

Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.

Real-time customer support

Easily interact with customers

Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.

Facebook Integration Demo: How It Works | Live Agent03:02Youtube video: Facebook Integration Demo: How It Works
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Social listening on Facebook

LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.

Social listening on Twitter

Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.

Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.

How to Monitor Twitter with LiveAgent | Live Agent06:38Youtube video: How to Monitor Twitter with LiveAgent
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How to Utilize your Instagram Plugin in LiveAgent | Live Agent04:04Youtube video: How to Utilize your Instagram Plugin in LiveAgent
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Social listening on Instagram

All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.

LiveAgent organizes all queries according to the importance and time received.

More than just a social listening tool


Streamline all queries from multiple communication channels into a single shared inbox.

Live Chat

Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.

Support portal

Create stunning customer portals and knowledge bases as self-service solutions for your customers.

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Reasons why companies switch to LiveAgent

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk,, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Why is LiveAgent the right social listening tool for you?

Most reviewed and number 1

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2022.

Preferred by 21k businesses

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Cloud based and secure help desk

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Transparent and affordable pricing

Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.

What are you waiting for? Start social listening today!

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
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Great customer service starts with specific help desk software comparison. Try LiveAgent with a 14-day free trial. Build relationships, Increase sales.

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Helpdesk software for Retail industry

LiveAgent is reliable customer service software that improves reputation and productivity with automation rules and a built-in CRM. It offers personalized experiences, live chat, and integrates with social media. Trusted by companies like NASCAR and Forbes.

LiveAgent is a help desk solution that allows you to take your customer service further. Email, live chat, social media (Facebook, Instagram and more).

Looking for a Front alternative?

Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.

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Learn all about LiveAgent with webinars

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