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Use social listening with help of LiveAgent.
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Looking for social listening tools?
If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.
Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.
Social listening is a must!
What is social listening?
Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.
It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.
LiveAgent as a social listening tool
LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.
LiveAgent connects with:
Why are social listening tools important to have?
Resolve problems proactively
Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.
Use positive mentions as testimonials
Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!
Gain insight into customer satisfaction
Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.
Easily interact with customers
Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.
Social listening on Facebook
LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.
Social listening on Twitter
Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.
Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.
Social listening on Instagram
All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.
LiveAgent organizes all queries according to the importance and time received.
More than just a social listening tool
Ticketing
Streamline all queries from multiple communication channels into a single shared inbox.
Live Chat
Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.
Support portal
Create stunning customer portals and knowledge bases as self-service solutions for your customers.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Reasons why companies switch to LiveAgent
Why is LiveAgent the right social listening tool for you?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start social listening today!
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What are social listening tools?
Social listening tools monitor online conversations around your brand and keywords related to your business and then track mentions and keywords to provide you with alerts.
Is LiveAgent a social listening tool?
LiveAgent monitors and collects comments, mentions, and messages across multiple platforms, such as Facebook, Instagram, Twitter, and Viber. As a result, your agents can stay updated and deal with all necessary issues from one dashboard.
Why should you use social media listening tools?
Monitoring your brand's online presence and conversations your prospects or customers have on social media channels is a great way to identify and solve issues promptly.
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