Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Countless ways to improve with
one tool

Use social listening with help of LiveAgent.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
Get Started | 14 days free See it in Action
Used by
logo clients forbes
logo clients airbus
logo clients nascar
helpdesk software animation
Use case scenarios
Home | Social listening

Looking for social listening tools?

If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.

Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.

Social listening is a must!

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Definition of social listening tools

What is social listening?

Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.

It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.

LiveAgent as a social listening tool

LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.

LiveAgent connects with:

LiveAgent suitable tool for social listening

Why are social listening tools important to have?

Implementation without issues

Resolve problems proactively

Social listening tools are great for proactive problem resolution. Acknowledge your customers frustrated customers before their bad experience goes viral and hurts your business.

Feedback & suggestions

Use positive mentions as testimonials

Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!

Learn from customer analytics and insights

Gain insight into customer satisfaction

Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.

Real-time customer support

Easily interact with customers

Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.

Social listening on Facebook

LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.

Social listening on Twitter

Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.

Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.

Social listening on Instagram

All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.

LiveAgent organizes all queries according to the importance and time received.

More than just a social listening tool

Email icon

Ticketing

Streamline all queries from multiple communication channels into a single shared inbox.

Learn more
Message icon

Live Chat

Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.

Learn more
Group 370 icon

Support portal

Create stunning customer portals and knowledge bases as self-service solutions for your customers.

Learn more
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
logo slido black

Reasons why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Why is LiveAgent the right social listening tool for you?

Most reviewed and number 1

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.

Preferred by 21k businesses

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Cloud based and secure help desk

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Transparent and affordable pricing

Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.

What are you waiting for? Start social listening today!

Learn more
Ticket+Chat

Ticket+Chat

Ideal for small to medium sized businesses

$29/mo
Try it
Ticket+Chat

All-Inclusive

Ideal for businesses of all sizes and large corporations

$39/mo
Try it

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
G2 Crowd
Trustpilot
GetApp

FAQ

What are social listening tools?

Social listening tools monitor online conversations around your brand and keywords related to your business and then track mentions and keywords to provide you with alerts.

Is LiveAgent a social listening tool?

LiveAgent monitors and collects comments, mentions, and messages across multiple platforms, such as Facebook, Instagram, Twitter, and Viber. As a result, your agents can stay updated and deal with all necessary issues from one dashboard.

Why should you use social media listening tools?

Monitoring your brand's online presence and conversations your prospects or customers have on social media channels is a great way to identify and solve issues promptly.

Related Resources to Social listening

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

More Information Accept
×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo