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Quality Choice of Online Ticketing System for Shopify Stores

Put an end to the uncontrollable flow of incoming messages from across all communications channels and help your agents achieve the best results, including improved average response time with LiveAgent’s ticketing system.

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All support channels under one roof

LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.

LiveAgent streamlines multiple customer service channels into one piece of software

Integrate a ticketing system for your Shopify store.

An efficient support ticketing system is an essential part of a successful eCommerce store. Shopify offers a chance to sell through multiple channels at the expense of the high volume of customer requests in return. Be prepared to engage with customers at and from any platform.

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Undeniable Business Benefits

Due to the staggering number of available communication platforms, customers nowadays use multiple routes to reach a company. Discover the benefits that LiveAgent’s ticketing system delivers.

Decrease ticket load use case

Single interface customer inquiry system

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Clear organizational and service support structure

Increase user engagement

Increase in conversion rates, in addition to reduced cost

Mailbox sharing use case

Built-in customer service metrics tracking and reporting

Increase response speed use case

Increased speed of service and resolution time

Leading features

LiveAgent’s ticketing system offers a variety of features for more streamlined and personalized communication.

universal inbox

Universal inbox

Comprehensive and user-friendly inbox done right. All customer interactions are transformed into tickets, automatically assigned to the correct department or agent, and stored in a centralized inbox. Fully customizable to ensure that no piece of correspondence will ever go unnoticed. Read more…

Hybrid ticketing stream

Whether contacted via email, chat, or Facebook messages, one ticket ID remains the same for greater conversational clarity. Streamline communications with customers regardless of the initial channel and follow up on conversations across all platforms. Read more…

Social customer service templates
Customer portal email templates

CRM

Delivering exceptional customer service is a challenge in itself, but throwing yourself blindly into offering support without prior knowledge is more complicated than it has to be. Collect and store contact details of potential leads or customize already existing customers’ profiles, interaction history, and adapt your approach to each customer individually. Read more…

Predefined answers

Struggling with frequently recurring inquiries or similar requests? Create different general responses to most commonly repeated subjects or choose from the several already predefined templates. Read more…

Canned responses feature LiveAgent

Over 30,000 businesses can't be wrong​

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

LiveAgent keeps customer communications alive and easy

“Would you shop in a store that doesn’t have employees available to answer questions when necessary? Live Agent is a great way to make your website look like somebody is minding the store!”

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Affordable prices for your business

Invest in the ticketing system that will earn you a top spot in your client base. Need more? Learn about our additional plans.

Ticket

Ticket

The starting solution for customer communication

$15 /mo
Ticket+Chat

Ticket+Chat

Combination of ticketing and live chat

$29 /mo

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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