LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.
An efficient support ticketing system is an essential part of a successful eCommerce store. Shopify offers a chance to sell through multiple channels at the expense of the high volume of customer requests in return. Be prepared to engage with customers at and from any platform.
LiveAgent’s ticketing system offers a variety of features for more streamlined and personalized communication.
Comprehensive and user-friendly inbox done right. All customer interactions are transformed into tickets, automatically assigned to the correct department or agent, and stored in a centralized inbox. Fully customizable to ensure that no piece of correspondence will ever go unnoticed. Read more about universal inbox.
Delivering exceptional customer service is a challenge in itself, but throwing yourself blindly into offering support without prior knowledge is more complicated than it has to be. Collect and store contact details of potential leads or customize already existing customers’ profiles, interaction history, and adapt your approach to each customer individually. Read more about CRM.
Struggling with frequently recurring inquiries or similar requests? Create different general responses to most commonly repeated subjects or choose from the several already predefined templates. Read more about predefined answers.
“Would you shop in a store that doesn’t have employees available to answer questions when necessary? LiveAgent is a great way to make your website look like somebody is minding the store!”
Invest in the ticketing system that will earn you a top spot in your client base. Need more? Learn about our additional plans.
The best ticketing system is one that has the right features and cost for your company's needs. LiveAgent is help desk software that supports agents to handle incoming requests from customers effectively and efficiently. Other than a ticketing system, it also provides a call center, forum, customer portal, knowledge base, social media integrations, and more.
LiveAgent does not charge any additional fees for the Shopify integration from customers.
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