Keep track of your customers’ Shopify queries with ease.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Quality Choice of Online Ticketing System for Shopify Stores
Put an end to the uncontrollable flow of incoming messages from across all communications channels and help your agents achieve the best results, including improved average response time with LiveAgent’s ticketing system.
All support channels under one roof
LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.
Integrate a ticketing system for your Shopify store.
Undeniable Business Benefits
Due to the staggering number of available communication platforms, customers nowadays use multiple routes to reach a company. Discover the benefits that LiveAgent’s ticketing system delivers.
Clear organizational and service support structure
Increase in conversion rates, in addition to reduced cost
Built-in customer service metrics tracking and reporting
Leading features
LiveAgent’s ticketing system offers a variety of features for more streamlined and personalized communication.
Universal inbox
Comprehensive and user-friendly inbox done right. All customer interactions are transformed into tickets, automatically assigned to the correct department or agent, and stored in a centralized inbox. Fully customizable to ensure that no piece of correspondence will ever go unnoticed. Read more about universal inbox.
Hybrid ticketing stream
Whether contacted via email, chat, or Facebook messages, one ticket ID remains the same for greater conversational clarity. Streamline communications with customers regardless of the initial channel and follow up on conversations across all platforms. Read more about hybrid ticket stream.
CRM
Delivering exceptional customer service is a challenge in itself, but throwing yourself blindly into offering support without prior knowledge is more complicated than it has to be. Collect and store contact details of potential leads or customize already existing customers’ profiles, interaction history, and adapt your approach to each customer individually. Read more about CRM.
Predefined answers
Struggling with frequently recurring inquiries or similar requests? Create different general responses to most commonly repeated subjects or choose from the several already predefined templates. Read more about predefined answers.
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Over 30,000 businesses can't be wrong
See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.
LiveAgent keeps customer communications alive and easy
“Would you shop in a store that doesn’t have employees available to answer questions when necessary? LiveAgent is a great way to make your website look like somebody is minding the store!”
Affordable prices for your business
Invest in the ticketing system that will earn you a top spot in your client base. Need more? Learn about our additional plans.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is the best ticketing system that integrates with Shopify websites?
The best ticketing system is one that has the right features and cost for your company's needs. LiveAgent is help desk software that supports agents to handle incoming requests from customers effectively and efficiently. Other than a ticketing system, it also provides a call center, forum, customer portal, knowledge base, social media integrations, and more.
How much does it cost to integrate Shopify with LiveAgent?
LiveAgent does not charge any additional fees for the Shopify integration from customers.
This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.
Best Live Chat for Shopify Stores
LiveAgent is the top-rated help desk software for SMBs in 2023, offering various features to stay connected with customers across all communication channels. The software is available for a 14-day free trial and does not require a credit card. There are multiple pricing plans available depending on the size of the business, with the most popular plan offering 40 email addresses and 10 live chat buttons. Potential customers are reminded that LiveAgent is trusted by big brands such as Huawei, BMW, Yamaha, and O2, and can be tried for free.
Freshdesk is a highly rated ticketing software with a good reputation on review portals. Its pricing starts from $15 per month and offers a free trial and a free version. Freshdesk has a well-designed interface with easily understandable menu selections and options. Its ticketing system features include multi-channel capabilities, collision detection, canned responses, SLA management, AI-powered ticketing, and more. Freshdesk can handle emails, calls, live chats, Twitter, Facebook, customer portal, and e-commerce. However, some occasional bugs and the steep pricing could be minor issues to consider. Overall, Freshdesk is a good all-rounder ticketing software.
Ticketing systems can greatly improve the customer support experience, providing agents with helpful tools for personalized service and improving overall customer satisfaction. Investing in ticketing software can lead to increased revenue and positive word-of-mouth. However, many businesses neglect this area, suffering from outdated systems and frustrated customers. According to surveys, disconnected systems prevent ticket resolution, contribute to customer churn, and reduce customer service representative turnover rates. Investing in ticketing software is crucial for a successful business.
To avoid being logged out of osTicket, adjust the Agent session timeout in the settings. LiveAgent offers various ticketing software options, including Freshdesk, OneDesk, and HelpScout. They also provide support, data migration, and numerous features for customer service, VoIP, and call center software.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
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