Easy ticketing system for Shopify

Keep track of your customers’ Shopify queries with ease.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Ticketing software

Quality Choice of Online Ticketing System for Shopify Stores

Put an end to the uncontrollable flow of incoming messages from across all communications channels and help your agents achieve the best results, including improved average response time with LiveAgent’s ticketing system.

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All support channels under one roof

LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.

Integrate a ticketing system for your Shopify store.

An efficient support ticketing system is an essential part of a successful eCommerce store. Shopify offers a chance to sell through multiple channels at the expense of the high volume of customer requests in return. Be prepared to engage with customers at and from any platform.

Ticket status in LiveAgent

Undeniable Business Benefits

Due to the staggering number of available communication platforms, customers nowadays use multiple routes to reach a company. Discover the benefits that LiveAgent’s ticketing system delivers.

Clear organizational and service support structure

Increase in conversion rates, in addition to reduced cost

Built-in customer service metrics tracking and reporting

Leading features

LiveAgent’s ticketing system offers a variety of features for more streamlined and personalized communication.

LiveAgent universal inbox overview

Universal inbox

Comprehensive and user-friendly inbox done right. All customer interactions are transformed into tickets, automatically assigned to the correct department or agent, and stored in a centralized inbox. Fully customizable to ensure that no piece of correspondence will ever go unnoticed. Read more about universal inbox.

Hybrid ticketing stream

Whether contacted via email, chat, or Facebook messages, one ticket ID remains the same for greater conversational clarity. Streamline communications with customers regardless of the initial channel and follow up on conversations across all platforms. Read more about hybrid ticket stream.

Social customer service templates
Customer portal email templates


Delivering exceptional customer service is a challenge in itself, but throwing yourself blindly into offering support without prior knowledge is more complicated than it has to be. Collect and store contact details of potential leads or customize already existing customers’ profiles, interaction history, and adapt your approach to each customer individually. Read more about CRM.

Predefined answers

Struggling with frequently recurring inquiries or similar requests? Create different general responses to most commonly repeated subjects or choose from the several already predefined templates. Read more about predefined answers.

Canned responses feature in LiveAgent

Over 30,000 businesses can't be wrong​

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

LiveAgent keeps customer communications alive and easy

“Would you shop in a store that doesn’t have employees available to answer questions when necessary? LiveAgent is a great way to make your website look like somebody is minding the store!”

Affordable prices for your business

Invest in the ticketing system that will earn you a top spot in your client base. Need more? Learn about our additional plans.

14 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required


What is the best ticketing system that integrates with Shopify websites?

The best ticketing system is one that has the right features and cost for your company's needs. LiveAgent is help desk software that supports agents to handle incoming requests from customers effectively and efficiently. Other than a ticketing system, it also provides a call center, forum, customer portal, knowledge base, social media integrations, and more.

How much does it cost to integrate Shopify with LiveAgent?

LiveAgent does not charge any additional fees for the Shopify integration from customers.

Related Articles to Quality choice of online ticketing system for Shopify stores
Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon.

Ticketing software

This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.

Implementing live chat on your website increases conversions. Add LiveAgent, the fastest chat software on the market into your Shopify store.

Best Live Chat for Shopify Stores

LiveAgent is the top-rated help desk software for SMBs in 2023, offering various features to stay connected with customers across all communication channels. The software is available for a 14-day free trial and does not require a credit card. There are multiple pricing plans available depending on the size of the business, with the most popular plan offering 40 email addresses and 10 live chat buttons. Potential customers are reminded that LiveAgent is trusted by big brands such as Huawei, BMW, Yamaha, and O2, and can be tried for free.

Considering Freshdesk for your ticketing needs? Take a look at our review and find out how it performed during our general tests.

Freshdesk ticketing review

Freshdesk is a highly rated ticketing software with a good reputation on review portals. Its pricing starts from $15 per month and offers a free trial and a free version. Freshdesk has a well-designed interface with easily understandable menu selections and options. Its ticketing system features include multi-channel capabilities, collision detection, canned responses, SLA management, AI-powered ticketing, and more. Freshdesk can handle emails, calls, live chats, Twitter, Facebook, customer portal, and e-commerce. However, some occasional bugs and the steep pricing could be minor issues to consider. Overall, Freshdesk is a good all-rounder ticketing software.

What are the reasons for investing in ticketing software? Read our statistics and discover the importance of great customer service.

The importance of ticketing

Ticketing systems can greatly improve the customer support experience, providing agents with helpful tools for personalized service and improving overall customer satisfaction. Investing in ticketing software can lead to increased revenue and positive word-of-mouth. However, many businesses neglect this area, suffering from outdated systems and frustrated customers. According to surveys, disconnected systems prevent ticket resolution, contribute to customer churn, and reduce customer service representative turnover rates. Investing in ticketing software is crucial for a successful business.

Considering osTicket for your ticketing needs? Take a look at our review and find out how it performed during our general tests.

osTicket ticketing review

To avoid being logged out of osTicket, adjust the Agent session timeout in the settings. LiveAgent offers various ticketing software options, including Freshdesk, OneDesk, and HelpScout. They also provide support, data migration, and numerous features for customer service, VoIP, and call center software.

LiveAgent helps retail industry with providing the best possible customer service. LiveAgent - one omnichannel solution to satisfy every customer.

Helpdesk software for Retail industry

LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.

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