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		(
			() => {
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	Product

	Overview
	
		Take a tourGeneral overview of LiveAgent
			
				
			
	

	Product
	
		Help DeskOmnichannel customer service platform
		TicketingAdvanced ticketing system
		Live ChatFastest live chat on the market
	

	sub
	
		Social MediaAnswer your followers directly from LiveAgent
		Call CenterBuilt-in call center software
		Knowledge BaseProvide self-service options
	

	Use For
	
		Business SolutionsDifferent businesses, different solutions
		Industry SolutionsAdapt LiveAgent for your industry
		Use CasesOne product, multiple use case scenarios
	

	Integrations
	
		WordPress
		Prestashop
		Magento
		Shopify
		Mailchimp
		Pipedrive
		Slack
		More Integrations
	



Resources

	Learn
	
		AcademyBecome a customer service expert
		TemplatesCustomizable templates for every occasion
		WebinarsGuided LiveAgent walkthroughs
	

	sub
	
		BlogNews about customer service & LiveAgent
		GlossaryLearn customer service terminology
		DirectoryComprehensive help desk contact list
	

	sub
	
		Industry ResearchView the latest customer service stats
		Typing TestImprove your typing speed
		WordPress PluginBest WordPress Chat Plugins
	

	sub
	
		ChecklistsHow to handle your process
		Support PortalHow-to articles and guides
	

	Company
	
		About UsDiscover the team behind the product
		AwardsOur awards & accomplishments
		Why LiveAgentFind out why LiveAgent is right for you
	



Features
Pricing
					
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The cost of bad customer service

Ever heard the saying happy wife, happy life? Customer service (happy customers, happy lives) is no different. Customers are the cornerstone of every business. They’re what keeps it afloat, so it’s in your best interest to keep them around for as long as possible. To do so, you need to meet or even exceed their expectations. If you don’t, you risk tarnishing your reputation and losing revenue and long-term clients.

One-third of consumers say they would consider switching companies after just one poor customer service experience. Furthermore, most American consumers have decided not to complete a purchase due to poor customer service experiences. As a result, American companies suffer more than $62 billion in losses each year.

The worst part is that 91% of customers simply leave without complaining–robbing companies of the chance to improve and redeem themselves through other positive experiences. Not only that — 4 out of 10 unsatisfied customers will advise others not to frequent a business if they have poor customer service.

So what exactly is a bad customer experience? There are a few scenarios that fall into this category:

  • Slow responses
  • Lack of responses (65% of customer emails are ignored.)
  • Ignoring feedback/messages from unsatisfied customers (79% of consumers who shared complaints about a poor customer experience online had their complaints ignored.)
  • Lack of information (22% of customers abandoned a shopping cart due to lacking information.)
  • Multiple agents requesting the same information
  • A rude customer service representative
  • Customer service interactions that require a lot of customer effort

Without the right tools, preventing a poor customer service experience can be incredibly difficult. It’s nearly impossible to monitor all communication channels manually and offer assistance in real-time. That’s where customer support software comes in handy. By investing in robust yet straightforward software, you can keep your customer satisfaction at an all-time high. Don’t forget that keeping your loyal customers happy is less expensive and time-consuming than acquiring new ones.

#CustomersChurn

91%

of customers who are unhappy with a brand will just leave without complaining. Kolsky
Meditator graf standing woman

#CustomerService

U.S. companies lose more than

$62

billion

annually due to poor customer service. 

NewVoiceMedia

#CustomerService

The majority of Americans have decided not to make a purchase because of a bad customer service experience.

Americanexpress

Bad customer experience illustration

#NegativeWord

4/10

consumers will advise others not to frequent a business if they have poor customer service.

Dimensional Research

4/10

#CustomerComplaints

65%

of customer emails are ignored.

Forbes

65%

#CustomerExperience

One- third

of consumers say they would consider switching companies after just one instance of bad customer service.

Americanexpress

#IgnoredComplaints

79%

of consumers who complained online had their complaints ignored.

Harris Interactive

#LackOfInformation
#ShoppingCartAbandonment

22%

of customers abandoned a shopping cart due to lacking information.

Tyche Softwares

Meditator graf man

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