When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like firstname.lastname@example.org will be assigned to you. Any email sent to this address gets automatically converted into a Ticket that you can get working on, in your LiveAgent account. Forwarding is one of the easiest ways to setup your email account with LiveAgent.
Of course, you would want your customers to send their support emails to your own support email address like email@example.com. Converting support emails from the email address on your own domain into LiveAgent tickets will take you just a couple of minutes.
Quick Forwarding Setup:
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We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.