Forwarding

It’s important that your business looks and feels professional in many aspects. That means you have to present yourself and your brand in the clearest possible way. E-mail forwarding might seem like it’s not the top priority when it comes to brand presentation. But just imagine the difference between an e-mail address that looks like it’s generated randomly and an e-mail address that has a clear name, looks official and customers know instantly what purpose it serves. That’s why e-mail forwarding is an important thing for any help desk software. 

When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like support@yourdomainname.ladesk.com will be assigned to you. Any email sent to this address gets automatically converted into a Ticket that you can get working on, in your LiveAgent account. Forwarding is one of the easiest ways to setup your email account with LiveAgent.

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Of course, you would want your customers to send their support emails to your own support email address like support@mydomainname.com. Converting support emails from the email address on your own domain into LiveAgent tickets will take you just a couple of minutes.

Quick Forwarding Setup:

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Knowledgebase resources

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