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It’s important that your business looks and feels professional in many aspects. That means you have to present yourself and your brand in the clearest possible way. E-mail forwarding might seem like it’s not the top priority when it comes to brand presentation. But just imagine the difference between an e-mail address that looks like it’s generated randomly and an e-mail address that has a clear name, looks official and customers know instantly what purpose it serves. That’s why e-mail forwarding is an important thing for any help desk software. 

When you create a LiveAgent account like, a support email that looks like will be assigned to you. Any email sent to this address gets automatically converted into a Ticket that you can get working on, in your LiveAgent account. Forwarding is one of the easiest ways to set up your email account with LiveAgent.


Of course, you would want your customers to send their support emails to your own support email address like Converting support emails from the email address on your own domain into LiveAgent tickets will take you just a couple of minutes.

Quick Forwarding Setup:

Knowledgebase resources

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