Open source helpdesk?
Open source help desk is software that offers a ticket management system. This software provides a preconfigured version, and it is customizable. An open-source help desk software can include many features you can find in its paid versions. Tools like agency dashboards, CRM, social media integrations, and live chat are among the most popular.
It has no limitations, and it is entirely functional for all users. Some of these software types are free of charge. However, some of them have to be paid for upon downloading.
Open source help desk is built to provide support, so it routes customer problems and questions sent by email, contact forms, or live chat into a platform. It also offers various help desk functions and features to react fast to customer inquiries.
Frequently asked questions
What is an open source helpdesk?
Open source software is software that can be developed by a wide development community. Open source helpdesk is a software based solely on open source and offering a ticket management system. It allows you to provide customer support and directs requests from various communication channels to the platform (e-mail, contact forms, live chat), thanks to which the agent can manage everything in one place.
What are the most important features of an open source helpdesk?
The most important features of the one-source helpdesk are the possibility of communication through various contact channels, as well as the management of individual tickets and the possibility of analyzing based on the collected data and reports. And all this is possible in one place, which definitely facilitates and streamlines work.
Is LiveAgent an open source helpdesk?
LiveAgent is an open source helpdesk. It offers all the functionalities needed in customer service and technical support.