A feedback widget is a tool that is used on any website page or application in which you give your feedback about the experience that you had. It can take on any form for example; it can be a survey or just a form.
It’s helpful for the customers as well because most often when you are using a new application/website, you have issues figuring out what to do. In these cases, a feedback widget is the easiest way for the customers to free themselves of any issues that they encounter. It’s also good for the company to know how they can improve their website for their customers.
The feedback widget is a great source of customer feedback on purchase progress and customer service. It can take many forms. It can be a small customer satisfaction survey that is embedded in your application or website, or it can be a widget on a scale of 1 to 5 that allows you to evaluate overall satisfaction with your products and services.
The main role of the feedback widget is to collect feedback easily. With it, you can ask your customers for more information with a low entry threshold. On top of that, you can gather feedback on the fly and make selections of feedback easily. In addition, you show the customer that you care about them and it improves the overall sales process and automates customer service activities.
In LiveAgent, you can set the feedback widget. This makes it easier to get feedback from customers. You can put it anywhere (or places) on your website. This is a great way to quickly free yourself from encountered problems on the client side. Thanks to this, the company receives a quick signal of errors or problems.
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