What is a feedback widget?
A feedback widget is a tool that is used on any website page or application in which you give your feedback about the experience that you had. It can take on any form for example; it can be a survey or just a form.
It’s helpful for the customers as well because most often when you are using a new application/website, you have issues figuring out what to do. In these cases, a feedback widget is the easiest way for the customers to free themselves of any issues that they encounter. It’s also good for the company to know how they can improve their website for their customers.
Frequently Asked Questions
What is the definition of feedback widget?
The feedback widget is a great source of customer feedback on purchase progress and customer service. It can take many forms. It can be a small customer satisfaction survey that is embedded in your application or website, or it can be a widget on a scale of 1 to 5 that allows you to evaluate overall satisfaction with your products and services.
What is the role of a feedback widget?
The main role of the feedback widget is to collect feedback easily. With it, you can ask your customers for more information with a low entry threshold. On top of that, you can gather feedback on the fly and make selections of feedback easily. In addition, you show the customer that you care about them and it improves the overall sales process and automates customer service activities.
Can you set a feedback widget in LiveAgent?
In LiveAgent, you can set the feedback widget. This makes it easier to get feedback from customers. You can put it anywhere (or places) on your website. This is a great way to quickly free yourself from encountered problems on the client side. Thanks to this, the company receives a quick signal of errors or problems.
Expert note
Feedback widgets are an essential tool for collecting customer feedback on purchase progress and customer service. They help make selections of feedback easily and improve the overall sales process.
LiveAgent is a customer service software that offers chat buttons for real-time communication between businesses and customers. They customize chat buttons to match website branding. They offer integrations, 24/7 customer service, a free trial, and have won awards for their service. They also offer resources through their Academy and sales contacts and social media subscriptions for updates and discounts. The company uses cookies as part of their privacy and cookies policy. LiveAgent can be accessed through a dashboard after installation. They are available for one-on-one calls to discuss how they can benefit a business.
LiveAgent is a comprehensive customer service solution, offering ticket management, CRM, and social media integration all in one platform. It emphasizes the importance of personalized experiences, call center compliance, and knowledge base resources for improved customer engagement. The customizable ticket fields enhance communication and satisfaction.
The WYSIWYG editor is a tool that allows for easy formatting and styling of content in emails, templates, and knowledge base articles. It includes features such as bold and italic text, numbered lists, images, tables, and links. LiveAgent, a customer service software, offers a 14-day free trial for this editor. The editor makes customer support ticketing more accessible and easy to work with, even for less tech-savvy agents. The WYSIWYG editor is simple to use and can help create stunning email templates and knowledge base articles. LiveAgent offers various integrations with VoIP service providers and related resources for managing customer support teams, such as Zapier and ProjectManager.com. The overall focus is on improving customer service through various integrations and staying updated with the latest trends in customer service.
