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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Custom fields

What are custom fields?

Sort by type, classify or prioritize chats, emails, messages and other conversations based on different support needs. Create and use Custom fields in a LiveAgent help desk software. These custom fields can be used alongside reports and other processes. Admins are able to add a new or edit an existing custom field. Custom fields are really helpful and time saving.

FAQ

What are custom fields?

Custom fields are fields that are used to store and represent contact information. Custom fields usually contain full contact history and tags. They are helpful with reports and in specific processes.

What are the types of custom fields in LiveAgent?

In LiveAgent, you can create your own custom fields such as sort by type, categorize and prioritize chat, conversations, messages and emails. The administrator has the ability to add new or change existing custom fields.

Where to edit custom fields in LiveAgent?

You can edit custom fields as long as you have admin or owner rights. You can do this by going to "Configuration", then selecting "System" you will see the "Contact fields" tab. Here you can edit, create, and delete custom fields in Live Agent.

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