Another round of improvements, tweaks, and fixes is coming with the new LiveAgent 5.35 update. It’s bringing both significant and minor fixes to our feature set, so let’s take a look at what’s new in the latest version of LiveAgent.
Newest fixes and updates
Asynchronous chat loading
We have updated our live chat widget with asynchronous loading, which will significantly improve the initial loading time of our live chat.
Change of default live chat colors in the Ascent theme
The default colors of the live chat window with the Ascent theme have been changed from the previous design to a brighter and more vibrant color scheme.

Bug with email attachments
Our ticketing system offers two options for handling attachments – view and download. LiveAgent however had a bug, that in a specific use case when an agent sent an email with attachment to LiveAgent – which created an internal note in the ticket, the view button was downloading the attachment instead of simply opening it. We have removed this issue in the latest version.
Problems with opening tickets
Some users reported a problem while opening tickets. They would receive an “InvalidMessageGroupType” error message. This issue was removed in the 5.35 update and opening tickets should function as expected.
Trouble with viewing picked up chats
We have noticed an issue with live chat tickets. Sometimes when agents picked up an incoming chat from a customer, the system would not show the conversation and would instead turn up an error message. This issue has been resolved and the live chat conversations should work normally.

Issue with call widgets
We received reports of missed calls because of seemingly stuck calls. The issue however was caused by the call widget. The call notifications were completely missing in some cases, and the agents had no way of knowing about a call, and no option to answer incoming calls. This issue has been resolved.
Slack channel listbox issue
The Slack channel list box had a bug which caused that users were unable to see or access all Slack channels they are connected to. This issue happened for users who have 30+ channels in the channel list box. We have removed this bug and the channels will display correctly.
Incorrect messages in Integrations configuration
Some users with inactive or wrongly configured integrations in LiveAgent experienced an issue where the error message would give out wrong instructions for fixing the issue. The message guided the users to a non-existing part of the configuration. This message will display correct information in the LiveAgent 5.35 update.

The “New ticket” section improvements
We have removed some unnecessary options from the “New ticket” selection. From now on whenever you click on Create a ticket, you will get fewer options, but we kept the ones that better encapsulate the expected functionality of this button. We have removed the options New knowledge base article, forum topic and suggestions from this selection as they were rarely used. You can find all of these options in their respective sections of LiveAgent.
Incorrect filter results in contacts
In certain cases, the filter results in LiveAgent contacts showed wrong data about the number of results. We have noticed this issue when switching from one filter to another, as the number of filtered contacts stayed the same. This problem has been fixed and filters will show correct numbers.
Problems with broken grid in customer portal
The LiveAgent customer portal had a small problem with broken grids whenever the users resized the browser window. This issue might’ve been problematic for users who work from devices with smaller screens. The issue has been fixed.

Problems with stuck interface after enabling video calls
Sometimes when enabling video calls in LiveAgent, the interface would get stuck and halt the progress of agents. This issue has been resolved.
Improve your efficiency with a multi-channel solution
LiveAgent is a help desk software packed with features, that quickly adapts to the needs of different business models.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.
LiveAgent, a customer service software, now supports integration with website builder uKit. This allows for easy creation of professional-looking websites without coding knowledge. The LiveAgent chat solution can be used on uKit-powered websites in just three steps. LiveAgent boasts various support systems and has won awards for its service. It is a flexible and top-performing help desk software suitable for any business. Satisfied customers include Cotswold Web, who migrated from HelpScout due to LiveAgent's lower costs and impressive ticketing features. Overall, LiveAgent offers a mature product with impressive flexibility for businesses of all sizes.
We have moved to a new office!
LiveAgent is a customer service software provider based in Bratislava, Slovakia. It offers a range of software solutions which include VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. Refresher, a popular website in Slovakia, implemented LiveAgent to enhance its communication and increase revenue. The article also provides an analysis of four competitors of ServiceNow, a customer support software, which includes LiveAgent, Jira Service Management, Zendesk, and Zoho Desk. Finally, there is information about LiveAgent's demo, pricing, features, integrations, and alternatives, as well as a support portal, company information, and a learning section.
LiveAgent 5.39 – Improvements and fixes
LiveAgent has released an updated version (5.32) that improves user experience and fixes various bugs, including design issues, disappearing attachments, and long loading times. The update also addresses SLA rules and invisible messages in live chat. LiveAgent is a customer service software that offers a range of features such as VoIP phone systems, inbound call center software, and email management software. The company is currently building a LiveAgent dashboard for users who have recently signed up and installation progress can be tracked on their website.