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Businessman and businesswoman writing emails and communicating with customers

10 tips for effective e-mail communication

Andrej Csizmadia

Andrej Csizmadia

Last modified on May 13, 2021 at 1:42 pm

E-mail communication started in 1971 when Ray Tomlinson sent the first email to himself. While this technology is already 43 years old, billions of emails are sent every day. Sometimes we daily read and send more e-mails than meet real people. Nevertheless, in e-mail communication we commit the same mistakes, which we should avoid for our own good. So how to improve our e-mails?

Below are 10 tips for effective e-mail communication:

1. Be clear and concise

Most people have too little time in the day to read and respond to e-mails. The body of the e-mail should be informative and direct. Keep your e-mails short and clear, your reader will appreciate it. Consider using bulleted points or writing a separate e-mail for each topic you need to communicate with someone. 

Remember: Long e-mails suck the life out of people.

2. Be polite

Unless you’re on good terms with someone, avoid informal language, jargon, slang and inappropriate abbreviations. Think about how your e-mail “feels” emotionally. If your emotions could be misunderstood, find another way how to phrase your words. Be friendly, respectful and thankful.
Do you want to know when to use a casual, formal, serious or friendly tone?

a very polite hello to you madam

3. Use a clear subject line

On the basis of a subject line people decide whether to open an e-mail or not. Many people receive  a huge amount of e-mails, it’s important to describe what the reader will find inside.

4. Pay attention to spelling and grammar

This is an easy way to show that you care. Try reading your message out loud to help you catch any grammar mistakes or inconvenient phrasing that you might otherwise miss.

grammar is very important

5. Keep in mind email is never private

Your message could be forwarded on to other people without your knowledge. If your information is highly confidential, make sure it comes to the right person.

Stand out from your competitors with excellent email communication

6. Put your main point at the beginning

If you’re answering a question in someone’s e-mail, put the answer near the beginning. Most people don’t like reading long paragraphs to get the main point at the end of the message.

7. Use the REPLY Key

Include the previous message when you‘re answering an e-mail. Don’t start a new e-mail. This practice saves your time and the time of your recipient.

8. Be Eco-friendly

Avoid printing e-mails whenever possible. You’ll be able to keep your communications better organized and moreover save trees.

10 tips for effective e-mail communication

9. Avoid YELLING

Do not use all caps, it implies shouting. It is also MORE DIFFICULT TO READ typed letters that are all the same size, so give your readers a break.

i dont know what are we yelling about

10. Include your signature

Don’t hide behind an e-mail and include your name. Close your message with “Yours sincerely,”, “Regards,” or “All the best,” depending on the situation. Do not forget to write the name of a company under your name.

Realize that once your message is sent, it’s impossible to recall. By sending the wrong message to someone you may damage and ruin your business or career. Always double check your message and the recipient line before sending any e-mail.

email signature

Bonus tip: Use an email template!

Save time on creating beautiful email campaigns by using customizable email templates that display properly on all devices!

Create stunning templates
Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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