E-mail communication started in 1971 when Ray Tomlinson sent the first email to himself. While this technology is already 43 years old, billions of emails are sent every day. Sometimes we daily read and send more e-mails than meet real people. Nevertheless, in e-mail communication we commit the same mistakes, which we should avoid for our own good. So how to improve our e-mails?
Below are 10 tips for effective e-mail communication:
Most people have too little time in the day to read and respond to e-mails. The body of the e-mail should be informative and direct. Keep your e-mails short and clear, your reader will appreciate it. Consider using bulleted points or writing a separate e-mail for each topic you need to communicate with someone.
Remember: Long e-mails suck the life out of people.
Unless you’re on good terms with someone, avoid informal language, jargon, slang and inappropriate abbreviations. Think about how your e-mail “feels” emotionally. If your emotions could be misunderstood, find another way how to phrase your words. Be friendly, respectful and thankful.
Do you want to know when to use a casual, formal, serious or friendly tone?
On the basis of a subject line people decide whether to open an e-mail or not. Many people receive a huge amount of e-mails, it’s important to describe what the reader will find inside.
This is an easy way to show that you care. Try reading your message out loud to help you catch any grammar mistakes or inconvenient phrasing that you might otherwise miss.
Your message could be forwarded on to other people without your knowledge. If your information is highly confidential, make sure it comes to the right person.
If you’re answering a question in someone’s e-mail, put the answer near the beginning. Most people don’t like reading long paragraphs to get the main point at the end of the message.
Include the previous message when you‘re answering an e-mail. Don’t start a new e-mail. This practice saves your time and the time of your recipient.
Avoid printing e-mails whenever possible. You’ll be able to keep your communications better organized and moreover save trees.
Do not use all caps, it implies shouting. It is also MORE DIFFICULT TO READ typed letters that are all the same size, so give your readers a break.
Don’t hide behind an e-mail and include your name. Close your message with “Yours sincerely,”, “Regards,” or “All the best,” depending on the situation. Do not forget to write the name of a company under your name.
Realize that once your message is sent, it’s impossible to recall. By sending the wrong message to someone you may damage and ruin your business or career. Always double check your message and the recipient line before sending any e-mail.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.