What is a Cloud Phone System + 5 Important Features for Businesses

everyone today we're going to talk about
what a cloud phone system is and which
features you should look for while
choosing a provider let's get right to
it
a cloud phone system is a voip business
telephone solution that a provider hosts
for you on their own servers
this is different from on-premise pbx
which is deployed at your location and
can require some pretty crazy hardware
yes cloud phone systems are cheaper than
pbx saving companies between 30 to 50
on communication costs but there are
other benefits to consider for one cloud
phone solutions are accessible from any
device with internet access whether
that's a desktop computer smartphone or
tablet so unlike pbx systems they're not
tied down to a single physical location
instead they can go wherever your team
goes providing the kind of flexibility
needed for today's increasingly mobile
workforce other cloud phone benefits
include a faster and easier setup
process scalability a high up time
thanks to plenty of remote data centers
and serious time savings when choosing
your own cloud-based provider be sure to
look for these five features number one
drag and drop call routing customizing
call flows with the drag and drop
editing interface saves time and makes
it easier to perform quick changes with
just a few clicks look out for our
future video on advanced call routing
strategies number two
ivr or interactive voice response ivr
uses pre-recorded voice prompts to help
callers easily navigate call menus by
either speaking their responses directly
into the phone
or by entering in their responses via
the dial pad the ivr directs inbound
calls to an available agent at the right
department or just lets customers take
an action like booking an appointment or
paying a bill without ever needing to
connect to a live representative in
addition to the standard press one to be
connected to the billing department
approach
ivr also uses natural language
processing technology to recognize
speech number three unified
communications unified communications
means that customers and agents can
connect on more than just a standard
telephone call
additional communication channels like
sms texting video conferencing online
faxing and website chat messaging all
come together in one unified interface
so users can handle any form of
communication in a single dashboard
number four integrations
integrations let you combine third-party
tools like file manager google drive crm
platform salesforce or task management
solution asana into the same interface
as your cloud phone system team
collaboration features like instant chat
messaging file sharing co-editing task
management and whiteboarding also help
employees connect without the need for
third-party solutions
this means no more switching between
apps while on the phone with clients
number five mobility
finally perhaps the biggest advantage
that cloud phone systems have brought us
is the ability to get set up on any
device in a matter of minutes features
like business sms and single sign-on
make it incredibly easy for
collaborators to continue working while
on the go via a mobile app or desktop
browser of your choice to learn more
about some of the top cloud phone system
providers
check out the link in the description
box below that's all for now be sure to
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so your friends pick a cloud phone
provider that has the right features
along with true bang for buck value
till next time this is nate from get boy
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