What Is a Cloud PBX & How Does it Work?

- Hey, this is Tom with Nextiva.
In this video, we'll explain the ins and outs
of a cloud PBX system.
A cloud PBX, also known as a hosted PBX,
is a business phone system
that runs over an internet connection.
With the cloud, you don't need to install a physical PBX box
or private branch exchange, into your office.
A cloud PBX provide services such as voicemail, SMS,
and of course, calls through the internet.
It also gives you instant access to advanced features.
You'll be able to make and receive calls
from any internet-enabled device,
which is perfect for remote teams.
You can also quickly transcribe your voicemails
directly to your email,
create auto attendants to greet incoming calls,
record calls for training new employees,
and forward calls directly
to the best person for the customer's inquiry.
It also has team collaboration systems,
such as video conferencing with your team and guests.
You can have individual phone extensions
that make every team member easy to reach,
and team chat that lets colleagues communicate
over a single app for collaboration.
One of the best parts of utilizing the cloud
is the lack of required hardware maintenance.
Since all services are provided through the internet,
all system updates, network routing,
and adjusting VoIP codecs are handled by the host provider.
With an on-premise PBX system,
you'll need to have ongoing IT maintenance,
and should the PBX break, the company would eat the cost.
In short, hosted PBX provides
all the same call capabilities of on-premise PBX
with all the freedom of working through the internet.
The cloud makes it simple and affordable
for smaller businesses to communicate with their customers,
because it offers flexible plans
that cater to the business's needs,
and there's no additional cost of ownership.
If you want to learn more about how a cloud PBX system
can give your business more freedom,
check out our blog post linked in the description below.
Also, if you found the information in this video helpful,
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Again, this is Tom with Nextiva,
and we'll see you next time.